Elvialorena Nava
San Bernardino,CA
Summary
Certified Pharmacy Technician, well-versed in filling medication orders, maintaining customer profiles, and managing inventories. Prepared to launch a career with a pharmacy offering opportunities for growth and professional development.
Overview
23
23
years of professional experience
Work History
Returns Clerk
Nordstrom
Ontario, CA
11.2020 - Current
- Received, inspected and processed returned items from customers.
- Inspected damaged products before disposing them off or returning them back to vendors.
- Attached identifying tags to track returned items and put back into stock.
- Checked packaging to verify good quality, no damage and acceptable appearance.
- Examined merchandise to determine problems and evaluate for possible solutions or repair.
- Input clear customer account notes in internal computer systems to document return reasons.
- Operated warehouse equipment to unload, move and store returned items in designated areas.
Front Desk Administrative Assistant
Rolling Green Inc
San Bernardino, CA
10.2022 - 03.2025
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled confidential information with discretion according to departmental policies and procedures.
- Provided administrative support to all departments in the company including filing documents electronically or physically.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Responded to messages and emails to the office and transferred correspondence.
- Coordinated meeting logistics, including room booking, equipment setup, and catering arrangements.
- Processed incoming and outgoing mail, ensuring timely distribution and confidentiality.
- Drove customer feedback to deliver information to management for corrective action.
- Coordinated with external vendors to arrange deliveries of products or services ordered by the company.
- Maintained general office organization and cleanliness.
Human Resources Assistant
Rolling Green Inc
San Bernardino, CA
08.2021 - 10.2022
- Handled confidential information with discretion and integrity.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Updated employee database with changes in job title, salary information or contact details.
- Searched employee files to obtain information for authorized persons and organizations.
- Processed, verified and maintained personnel-related documentation.
- Performed administrative tasks related to payroll processing or benefit administration.
- Prepared reports for senior management review.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Compiled reports related to personnel activities such as attendance tracking.
- Gathered personnel records from other departments or employees.
- Assisted with planning, organizing and coordinating company events.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
Pharmacy Technician
Walmart
Pomona, CA
11.2020 - 02.2021
- Refilled medications.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Entered patient and prescription information into pharmacy software system.
- Verified insurance benefits.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Operated cash registers to accept payments from customers.
Pharmacy Technician
Preveon Health
San Bernardino, CA
07.2019 - 07.2020
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Prepared and submitted claims to insurance companies for payment.
- Verified insurance benefits to refill medications.
- Filled medication orders daily and entered them into the system..
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Assisted the pharmacist with clearing a high volume of problem prescriptions.
- Calculated dosage and prepared prescription labels.
- Answered inbound calls.
- Performed outbound calls to obtain new orders, prior authorizations, fix incomplete orders, and verify orders received.
Pharmacy Intern
North Rialto Drug
Rialto, CA
05.2019 - 07.2019
- Answered customer questions regarding refills, insurance, and status updates on prescriptions.
- Delivered personable customer service at pharmacy drop-off and pick-up counters.
- Used pharmacy software to verify prescription and insurance information.
- Checked the pharmacy area regularly to ensure it was kept neat, clean and free of debris.
- Entered data and prescriptions into patient profiles.
- Communicated with patients with compassion while keeping medical information private.
- Filed prescriptions.
- Answered calls from doctors offices and clinics giving verbal authorizations for prescription orders.
- Faxed refill requests for approvals.
- Pulled medication for prescription orders.
Inventory Control Auditing Clerk
Toys R Us
Rialto, CA
07.2002 - 05.2018
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
- Received, checked-in and stocked merchandise throughout warehouse, helped maintain warehouse inventory levels and assisted with orderliness and cleanliness of warehouse.
- Replenished inventory with focus on addressing customer needs.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Root cause analysis.
- Year end inventory.
Education
High School Diploma -
Rialto High School
Rialto, CA5 2001
Pharmacy Technician
American Career College
Ontario, CA3 2019
Skills
- Bilingual: Spanish/English
- CPR/First Aid Certified
- Customer Service
- Multi-task Oriented
- Good Organizational Skills
- Time management
- Quality assurance and control
Timeline
Front Desk Administrative Assistant
Rolling Green Inc
10.2022 - 03.2025
Human Resources Assistant
Rolling Green Inc
08.2021 - 10.2022
Returns Clerk
Nordstrom
11.2020 - Current
Pharmacy Technician
Walmart
11.2020 - 02.2021
Pharmacy Technician
Preveon Health
07.2019 - 07.2020
Pharmacy Intern
North Rialto Drug
05.2019 - 07.2019
Inventory Control Auditing Clerk
Toys R Us
07.2002 - 05.2018
High School Diploma -
Rialto High School
Pharmacy Technician
American Career College
Similar Profiles
Alex Zuniga NonogAlex Zuniga Nonog
Customer Care Representative at NordstromCustomer Care Representative at Nordstrom
Logan AllenLogan Allen
Assistant Department Manager Mens Apparel & Shoes at NordstromAssistant Department Manager Mens Apparel & Shoes at Nordstrom
Seth PatmoreSeth Patmore
Sales Associate at NordstromSales Associate at Nordstrom
Rachel GawRachel Gaw
Retail Sales Manager at NordstromRetail Sales Manager at Nordstrom
Caitlyn MolledaCaitlyn Molleda
Crew Member at Rally's CheckersCrew Member at Rally's Checkers