Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Elvian Njoki

Worcester,MA

Summary

Dedicated and adaptable professional with a proactive attitude, strong work ethic, effective communication skills, and ability to learn quickly. A valuable asset to any dynamic team.

Overview

4
4
years of professional experience

Work History

Sales Associate

Macy's
Auburn, MA
08.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Delivered exceptional customer service by assisting with product selection, sizing, and styling.
  • Showcased the advantages and functionalities of our products to meet customers' requirements.
  • Built relationships with customers to encourage repeat business.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Conducted product demonstrations showcasing features and advantages.
  • Counted money, separated charge slips and balanced drawers while managing opening and closing of cash registers.
  • Computed purchases, processed cash payments, and managed credit transactions.
  • Utilized effective communication skills to place special orders and coordinate with other stores for desired items.
  • Enabled customers to easily locate and choose items with the help of technology resources.
  • Maintained cleanliness and organization to optimize productivity.

Shift Manager

Ulhman's Ice cream
Westborough, MA
07.2024 - 08.2024
  • Monitored team performance and ensured adherence to quality, service, and cleanliness standards throughout the shift.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Conducted regular inspections of work areas to ensure adherence to cleanliness and organization standards.
  • Resolved staff conflicts professionally.
  • Monitored stockroom orders and restocked shelves as needed to maintain inventory levels.
  • Managed staff shift scheduling for consistent coverage throughout operational hours.
  • Ensured compliance with food safety regulations and quality standards.
  • Prepared detailed incident reports for all shift incidents.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Assisted with task completion in high-volume periods.
  • Assigned tasks to employees and monitored productivity, performance and task completion.

Apparel and Accessories

Target
03.2022 - 03.2024
  • Creating a welcoming experience by greeting all guests.
  • Assisted customers in making purchasing decisions.
  • Conducted routine merchandise inspections to uphold quality standards.
  • Organized and maintained store displays for apparel and cosmetics.
  • Monitored employee performance, providing feedback when necessary.
  • Trained new staff on the proper use of merchandise.
  • Maintained a clean work environment by following all health codes and regulations.
  • Identified customer needs and provided product recommendations.
  • Demonstrated exceptional communication abilities in engagements with customers, colleagues, and management.
  • Ensured accurate inventory management by regularly monitoring and adjusting store displays.
  • Monitored employee productivity and provided constructive feedback.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Provided informative and detailed descriptions of merchandise, including its use, operation, and care.
  • Calculated purchases and handled cash or credit payments.
  • Recommended, selected and located merchandise based on customer preferences.
  • Greeted customers to determine wants or needs.
  • Stocked shelves and supplies, organizing displays to direct customer attention towards specific items.

Merchandise Associate

Tj Maxx & HomeGoods
08.2021 - 12.2021
  • Provided customer assistance by understanding and meeting individual needs.
  • Operated cash registers efficiently during high-volume shopping periods, ensuring exceptional customer service from start to finish.
  • Conducted routine price checks to detect inconsistencies between shelf tags and computerized systems.
  • Maintained adherence to company policies regarding pricing and promotions.
  • Helped customers find desired items and offered insights on product features.
  • Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
  • Enhanced product displays and promoted items by strategically placing prices and descriptive signage.
  • Kept work areas professional, organized and clean.
  • Provided warm customer greetings, offered assistance throughout store visit, and expressed gratitude for their patronage.
  • Assisted customers in locating desired items and supporting them with lifting heavy loads.

Bookkeeper

Transportation Services LLC
04.2021 - 07.2021
  • Recorded financial transactions of individuals, such as purchases, sales, receipts, and payments.
  • Reviewed employee expense reports to ensure compliance with company policies.
  • Performed account analysis as required by management.
  • Assisted in annual tax return preparation.
  • Analyzed financial information and recommended efficient resource utilization to enhance profitability.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.

Bookkeeper

Safari Express
11.2020 - 03.2021
  • Recording financial transactions, including purchases, sales, receipts, and payments, made by individuals.
  • Reviewed employee expense reports for compliance with company policies.
  • Performed account analysis as required by management.
  • Analyzed financial information to recommend efficient resource allocation and profitability optimization techniques.
  • Reviewed and reconciled purchase documents and company receipts with statements.

Education

BurnCoat High School
06.2021

Worcester State University

Skills

  • Customer Service
  • Time management
  • Communication
  • Judgment and decision making
  • Organization
  • Problem solving
  • Leadership
  • Adaptability
  • Multi-tasking
  • Inventory Management
  • Brand Awareness
  • Staff Training and Development
  • Product Sales
  • Positive and professional
  • Teamwork and Collaboration
  • Retail Store Operations
  • Cash Register Operation
  • Listening Skills
  • Outgoing Personality

Languages

English
Professional
Swahili
Native/ Bilingual

References

References available upon request.

Timeline

Sales Associate

Macy's
08.2024 - Current

Shift Manager

Ulhman's Ice cream
07.2024 - 08.2024

Apparel and Accessories

Target
03.2022 - 03.2024

Merchandise Associate

Tj Maxx & HomeGoods
08.2021 - 12.2021

Bookkeeper

Transportation Services LLC
04.2021 - 07.2021

Bookkeeper

Safari Express
11.2020 - 03.2021

BurnCoat High School

Worcester State University

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Elvian Njoki