Dear Sir or Madam: I am very excited to read about your current vacancy. I feel that I am highly qualified to fill this position within your Department. I have over eight years of professional administrative, customer service, and engineering experience with the state of Alabama Department of Transportation, Computer Services, and 6th Division Materials & Test. Nine years of service with the state of Georgia Department of Transportation, Intelligent Transportation Systems and Information Systems Management Specialist.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Quality Coordinator
Briggs and Stratton LLC
10.2024 - Current
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Analyzed quality and performance data to support operational decision-making.
Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
Ensured all products met or exceeded customer requirements through rigorous testing and inspection procedures.
Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
Coordinated with production teams to implement preventive maintenance strategies that reduced downtime and improved equipment reliability.
Maintained open communication channels between departments so that any issues could be quickly addressed before affecting overall product quality.
Inspected finished goods to verify conformance with customer specifications and company quality standards.
Provided support in developing and maintaining process-specific work instructions, resulting in consistent product quality.
Assisted with quality control audits.
Enhanced operational efficiency by streamlining processes for better quality control.
Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
Conducted regular audits to maintain adherence to ISO 9001 standards and regulations.
Executed quality improvement research and studies.
Implemented corrective action plans to address any identified deficiencies in the manufacturing process, reducing instances of defective products reaching customers'' hands.
Collected and analyzed data and initiated improvements to increase security and performance.
Optimized production processes by identifying areas for improvement, leading to higher product quality.
Reduced non-conformances with thorough root cause analysis and effective corrective actions.
Experimented with products to test and determine reliability.
Monitored supplier performance to ensure timely delivery of high-quality materials while meeting cost objectives.
Implemented new quality assurance and customer service standards.
Determined quality department standards, practices, and procedures.
Established and tracked quality department goals and objectives.
Specified quality requirements of raw materials with suppliers.
Recorded, analyzed, and distributed statistical information.
Reported production malfunctions to managers and production supervisors.
Inspected products and worker progress throughout production.
Assured consistent quality of production by implementing and enforcing automated practice systems.
Material Handler
Briggs and Stratton LLC
09.2019 - 10.2024
Used hand-held scanners and physical logs to accurately track item movements.
Transported inventory items to appropriate locations.
Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Packed items into appropriate containers for shipment.
Kept storage areas organized, clean, and secure to fully protect company assets.
Performed cycle counts and inventory control to accurately track product levels.
Prevented product damage by carefully loading and unloading materials using appropriate equipment.
Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
Monitored warehouse to identify missing items, spills, and unusual activity.
Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
Attached identifying tags to containers to mark with identifying shipping information.
Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Received and unpacked shipments and new equipment as directed.
Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
Managed inventory levels with precision, performing regular audits and adjusting as necessary.
Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
Increased productivity, utilizing forklifts and other material handling equipment effectively.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Streamlined warehouse operations by organizing inventory efficiently, leading to quicker retrieval times.
Supported production line with timely material supply, keeping operations running without interruptions.
Facilitated smooth warehouse operations, maintaining clean and organized work areas.
Implemented barcode system for inventory management, streamlining tracking process.
Coordinated disposal of obsolete materials, ensuring environmentally friendly practices.
Maintained accurate inventory levels to prevent stock outages, conducting weekly inventory audits.
Coordinated with logistics teams to ensure timely shipment of products, reducing delivery delays.
Assisted in development of just-in-time inventory system, reducing overstock and associated costs.
Improved safety standards, conducting thorough inspections of material handling equipment.
Optimized storage solutions, creating more efficient use of warehouse space.
Reduced material waste by implementing sustainable handling and packaging techniques.
Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Assisted in receiving, stocking and distribution of merchandise.
Loaded and unloaded materials onto and off of trucks for fast shipment.
Maintained clean, orderly work environment free of hazards.
Unpacked and repacked items in different quantities and configurations for shipment.
Strapped items down over protective padding to secure throughout transportation.
Managed warehouse operations and verified proper shipment procedures.
Verified quantity and description of materials received by checking merchandise against packing list.
Drove forklifts, pallet jacks and other equipment to move materials.
Verified documentation and condition of freight to assure quality standards were achieved.
Assembled pallets and crates for secure transportation of materials.
Operated equipment while observing standard safety procedures.
Helped train new employees in safe practices and warehouse procedures.
Successfully navigated large shipments of materials through tight spaces and busy facilities.
Engineering Technician
Aerotek E&E Staffing
11.2012 - 12.2012
Overseeing short term project assignment for building construction, assigned to Wynn Creek Casino Project, Wetumpka Alabama. My duty was to perform reviewing project plans and blueprints also perform test inspections for soil placement, concrete structure, and concrete pours. Observe day to day activities and document daily reports of ongoing work activities. Equipment used on site concrete testing kit for slump, air, and cylinders test. Use nuclear gauge equipment to test for soil compaction and density testing. Provide test results to lab, staff and customer as per request.
Turrent Lift Operator
Fruit of the Loom
07.2019 - 06.2022
Supported new staff by offering comprehensive training and mentorship, improving team proficiency.
Enhanced customer satisfaction by providing timely and courteous assistance to guests using the lift services.
Improved safety record by rigorously adhering to safety protocols and conducting regular training sessions.
Assisted in the implementation of regular drills and emergency response training exercises, ensuring preparedness for any potential incidents involving ski lifts.
Maintained clear and effective communication with lift operators and resort staff, ensuring cohesive operation.
Maintained accurate records of daily lift usage, identifying trends for future improvements in operational efficiency.
Addressed technical issues promptly, minimizing disruptions to lift service.
Performed pre-operation inspections and post-operation shutdown procedures.
Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
Improved lift safety by conducting regular maintenance checks and addressing potential hazards promptly.
Increased lift operation efficiency by implementing systematic checks and maintenance routines.
Optimized lift usage during peak times, effectively managing guest flow and reducing congestion.
Learned and enforced lift rules, policies and procedures.
Oversaw maintenance and operation of Type, Type and Type equipment, maintaining safety, cleanliness and operational efficiency.
Field Control Monitor Supervisor
Osha Security Inc. (Alabama State Security Enforcement)
10.2012 - 06.2019
Oversee and monitor field staff and field supervisor. Observe crowd control and assist with local PD as needed. Provide customer service to the public and to all staff members. Make all reports to office manager, and assistant when needed to informed operation activities. I oversee 9 field supervisors and 40 staff employee.
Seasonal
Strengthened security measures, conducting regular checks and updating protocols as necessary.
Monitored conduct of students on school buses to maintain discipline and safety.
Facilitated community engagement efforts, monitoring and assessing public feedback.
Production Team Member – Cockpit
Mobis Georgia, LLC, Division of Hyundai / Kia
02.2012 - 10.2012
My function included to participate in assign work stations at various locations as production needs require. Inspect loaded stamped metal body components into automated welding equipment that welds together components to form body subassemblies. Then transfer frame to Cockpit production line. Assemble motor vehicle parts for automobiles, trucks, and cars at assigned work stations on moving assembly line. Perform combination of repetitive tasks to specifications and using hand tools, power tools, and production fixtures. Positions and fastens together body subassemblies, for cockpit frames, crash pad, underbodies, to assemble vehicle bodies and preparatory to body welding process. Bolts, screws, clips, fasten together parts to form subassemblies, to attach instrument control panels, steering columns, and units per assembly broadcast. Installs wire harnesses, mechanical, electrical components systems for instrument control panels, and air-conditioning systems. Inspect and verify quality of work and write description of defects observed on customer broadcast documents attached to vehicle bodies. Retrieve production data, using computer terminals. Also participate in group meetings for safety discussions and to exchange job related information with staff members.
Video Technician
Site Security Solutions, Inc.
11.2011 - 02.2012
Installed and provide monitoring on premises of private, public business and public transportation terminals to detect crimes or disturbances, using closed circuit television monitors. Install various type software programs, wiring, cabling and connectivity applications for customer user control functions. Adjusts monitor controls when required to improve reception, and maintain warranty and insurance for repair service of equipment malfunctions and replace defected or damage equipment.
Intelligent Transportation Systems Field Coordinator
Georgia DOT Agency
10.2010 - 11.2011
Assist as a technical adviser and specialist to project management and engineering support staff for Traffic Operations to the department field offices statewide. Review work through observation, conferences, reports, and results achieved Provided technical assistance, quality control, and field inspections to Project Engineers, Contractors, and Consultant in relations to, ITS / ATMS and Traffic Signal systems from installation to operational status and integrated to the State Navigator Systems. Independently work, handling a wider range of technician duties. Maintaining, monitor, troubleshoot and repair current and future ITS infrastructures and interfaces such as CCTV cameras; various vehicle detection systems, fiber optic and microwave communications systems and devices; traffic control devices, and dynamic message signs; install and maintain communication systems (wireless, fiber, 2-wire and 4-wire); perform preventive maintenance on ITS equipment such as control cabinets, video cameras and subsystems, interconnect, and electrical wiring. Reviewed contracts requirement and contractors submittal requests for equipment use. Performed preventative maintenance by inspecting, monitor, and evaluate information, work-related conditions, or objects such as traffic signal equipment and construction material, to determine compliance with prescribed operating and safety regulations. Coordinated and addressed the needs for both department and contractors to keep projects on schedule and within state and federal regulations and funding. Ensure compliance with standard operating procedures, federal regulations, FHWA/Manual on Uniform Traffic Control Devices (MUTCD), state regulations, Georgia Department of Transportation Standard Details and Specifications (GDOT), Road and Bridge Construction and Traffic Signal and Lighting Standards, National Electrical Manufacturer’s Association (NEMA), TSI and TS2 Standards, National Electrical Codes (NEC). Advised both State Traffic Operations Engineer, and State ITS Engineer staff of project activities and concerns. Determined eligibility of vendors’ candidate and contractors as needed to maintained department contract registrar. Created purchase orders, ordered equipment and office supplies; assisted with government grants. Exercise initiative and independent judgment in responding to daily operations and works with lower level Technicians.
Senior Construction Inspection II
Georgia DOT Agency
04.2005 - 10.2007
Supervised construction project layouts and reviewed designs. Prepared documents and records for contract negotiation under the supervision of Project Engineer / Manager, and ensured the implementation of planning the project development. Check the quality of material and its availability on the site, maintaining coordination among my team members, and providing them with necessary information of the project. Attend meetings and seminars with project manager and executives for the discussion of the project status and concerns. My responsibility was to design as-built plans, and prepare documents. Attend training and workshops organized by the department. Assist in the preparation of documents for the completion of the project. Review department specifications and FHWA documents and other related materials for information for guideline rules and procedures on State highway and roads requirements. Received and analyzed contract submittal applications, interviewed diverse clients such as contractors and laborers, responded to client questions and concerns, created and maintained files on each client and awarded and denied cases according to project verification and receipt of requested documents within the 45day time limit allowed by state and federal policy and regulations and HIPPA laws under the Certification Support Division as well as maintained communication with several GDOT-District Office, and different local Counties, Cities agencies statewide.
Construction Inspection I
Georgia DOT Agency
06.2004 - 04.2005
Assisted with general construction and construction management process, prepared sites for highway improvement, and resurfaced projects. Supervised and monitored construction activities. Prepared daily reports and testing of material received for project right of ways. Assisted in project meetings to determine solutions to best address project concerns to the Area Engineer and Project Manager. Perform on-site engineering functions: grading; asphalt and concrete placement, servicing, completing and preparing executive documentation for coordination of production. Coordinate activities in the office, with plans for project site information. Troubleshoot and assisted in the identification and solution of on-site project issues and work in concerns with field superintendents. Assist Construction Project Engineer and staff with legislative issues constituent and government affairs and tracked legislative correspondence to the appropriate departments. Scheduled meetings, set up conference calls, Smart Board, and conference rooms, maintained leave and calendars for employee scheduling as well as Senior Staff and the Construction Area Engineer. Maintained communication with GDOT State Representatives in an effort to resolve constituent concerns or legislation directly affecting the organization situations, maintained all technology equipment, within the Information Systems Division.
Engineering Administrative Technician Assistant III
Georgia DOT Agency
08.2003 - 06.2004
Review department policy and specifications, monitored project operations and prepare report to project manager. Assist in the evaluation and solution of potential field problems such as erosion and traffic safety. Assisted in plan and spec analysis in order to provide clear, traceable documents; and coordinated interpretations of the design/drawings for construction. Perform document control functions in accordance with on-site policy and procedures, including tracking and creating of departmental, transmitting and tracking of submittals, composing agreements, and maintaining project expediting list through specialized systems Microsoft Access, Excel and Projects. Attended project coordination meetings to review and address concerns of the project. Additional assignments and responsibilities were to transport materials to department lab as requested by project engineer.
Materials Engineer / Operator
CRS Bristolepipe Corp.
10.2002 - 08.2003
Performing multiple mix design for plant batching calculations, PVC pipes products. Using a (PLC), Programming Logic Control, and Data Management Systems. Monitor data record of batching production of material being use and batches being produced. Worked with hazardous chemicals, handled all materials and equipment using a computer and Software for monitoring the operation, systems and production function, troubleshooting computerized alarming system Operated forklift for loading, and unloading materials from rail-car freight and trucks. Performed maintenance on various equipment.
Administrative Assistant / Engineering Technician II
Alabama DOT Agency, 6th Division Materials & Test
08.1999 - 08.2002
I have experience with geologic, geotechnical and other field reconnaissance surveys, geologic mapping, logging trenches, boring and rock core for geologic and geotechnical investigations, monitor geotechnical drilling operations for mud and air rotary, auger, and sonic drilling., slope stability investigations, geologic and geotechnical report writing and recommendations. Knowledge with CAD, use of Microsoft excel & access database for programming document database setups, also training with GIS and GPS. I have also performed many duties include, construction inspection and management, materials testing, and drafting. Review manuals for specifications and other related materials for information on specifications, rules, and procedures.
Information System Management & Inventory Specialist
Alabama DOT Agency, Computer Services Training Center
11.1996 - 08.1999
Directed and supervised the activities of computer components and software. Received request from the customers, assured the availability of material requested, and prepared issue documents. Initiate replenishment action for items not available for issue from on-hand stock. Provide receipts and issued adjustments and expenditures to stock record cards. Confirm stock inventory record computations against physical count of stock. Maintained open and back order files. Assist in the research of material requested and provided purchase description and national or local stock numbers. Assisted in determining allowance quantities, unit of issue, unit price and seek interchangeability information on requested items. Maintained technical library files and updates publications. Prepared requisitions for library materials and supplies. Scheduled and maintained an aggressive surveillance inspection program for items in storage to ensure that all assets are ready for issue. Coordinate with different functional areas and work centers statewide, regarding the material needs of the department office locations. Prepare, (ACR) Allowance Change Request, for outfitting repairable items. Turned-in repairable items/spares to the state surplus and provided replenishment requisitions. Assisted in payments and purchases of electronic, prepared inventory records, compiled and created reports of warehouse inventory products according to regulations and policies as required, and maintained all equipment records.
Education
Bachelor of Arts - Political Science
Alabama State University
Montgomery, AL
05.2019
Associate of Science -
DeKalb Technical College
Decatur, Georgia
12.2013
Associate of Science - Engineering
Georgia Perimeter College
Dunwoody, GA
05.2007
Music Education & Computer Information Science
Alabama State University
Montgomery, Alabama
01.1991
GED - undefined
Montgomery, Alabama
01.1987
Skills
Microsoft Office Programs; Word, Access, Excel, Projects, Visio, and PowerPoint Presentation UNIX, Form Flow, RLAS, COVERS, BDN, CAPS, Registrar, CHARMS, AMAES, CICS, SHAREPOINT, GDSS, PEX, SIPRNET, UHF/HF radios, SEATS, SACCS, SCAMP, C, COBOL, SQL GDOT - Department Programs; PeopleSoft, Microstation; GDOT - Department Websites; TMC X-Win 32/ Navigator systems, CSI, Wiki, Nagios, The Source, Kronos, TRAQS, TREX, TOPPS; Internet Web surfing search for information, spec and troubleshooting ideas Customer Service Help Desk, faxing, copying, operating scanners, installing computers hardware components and other devices Comprehends and makes inferences from written material including department/division policies and procedures, safety manuals, and operation manuals for construction Understands and interprets information of blueprints, schematics, and drawings, and layouts to troubleshoot or install equipment as needed Learns job-related material through attendance at training seminars, participation in electronic courses, and on-the-job training regarding technical traffic signal information, vendors, equipment suppliers, and computer usage Uses hand tools such as: a multimeter, amp meter, graphical multimeter, data logger, and telephone test set to maintain and repair equipment Enters data into a personal computer (PC) for record keeping and diagnostic troubleshooting of signal operations Performs physical inventories of traffic signal cabinets Cleans work area and equipment including: trucks, shop, and storage yard Works with cleaning fluids and agents, chemicals, and paints using routine protective equipment Sets up barricades and traffic cones to route traffic past work areas Works in a variety of weather conditions while performing normal job duties and responding to emergency calls Works in small, cramped areas while performing system maintenance Works at elevated levels up to 60 feet in a bucket truck while performing duties Forklift gas and electric: Slip lift, Stand-up Industrial Lift, gas, and propane forklift made by: (Nissan, Crown, and Toyota), Automatic and manual vehicle, have some experience operating work trucks, but do not have CDL-license
Visual inspections
Customer service
Relationship building
Quality control analysis
Critical thinking skills
Project management
Document control
Quality management systems
Documentation management
Quality management system
Material specifications
Experience in product evaluation
Problem-solving
Strong work ethic
Teamwork and collaboration
Time management
Problem-solving abilities
Multitasking
Multitasking Abilities
Excellent communication
Organizational skills
Attention to detail
Adaptability and flexibility
Self motivation
Operational efficiency
Time management abilities
Effective communication
Reliability
Test result interpretation
Documentation control
Quality inspection
Interpersonal skills
Effective multitasking
Data collection
Analytical thinking
Product sampling
Inventory control
Product Inspections
Interpersonal communication
Testing procedures
Written communication
Quality assurance
Conflict resolution
Goal setting
Report writing
Certification
GA-Soil & Water Conservation Commission / Level-1A 0000017750
Automated Logistics Specialist (92A) – Sergeant (E-5) at U.S. Army / U.S. Army ReserveAutomated Logistics Specialist (92A) – Sergeant (E-5) at U.S. Army / U.S. Army Reserve