ELVIN ESPINOZA, JR
Customer Quotes Representative
Cypress,CA
Summary
25 years of experience in all aspects of refrigeration/hvac duties and responsibilities, maintaining up to date knowledge of techniques and components. Knowledgeable with power tools, electrical and troubleshooting issues. Ordering keeping inventory stock, supplies, job completion,reporting to senior management and meeting all deadlines. Aligning schedules for factory start ups, form 7 assemblies, refrigerant orders and empty cylinder returns. Customer site visits with new and existing. Warranty knowledge on our York product, providing status under equipment warranty to sales and installing contractors. Generating claims from beginning to final process.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Technician
Johnson Controls
Cypress , CA
2005.09 - Current
- Providing professional hvac customer service
- Diagnosing and repairing hvac equipment, boilers, steam boilers, steam generators, humidifiers, pumps, cooling towers, drives, air handling equipment, air cooled chillers, laser alignments and vibration analysis
- Dismantled equipment to access, remove and replace defective parts to maintain restorability
- Calibrated devices to optimize performance and maintain longevity of equipment
- Coordinating with office and customers on scheduling for service
- Taking on call 24 hour service for emergency service
- On site training with new technicians
- Preparing and generating proposals for the past 2 years on the industrial teams
- Assisting with customer comprehension of given proposals
- Nxgen experience, proposal break downs per contracts, customer facing and delegating given proposals
- Direct contact with York sales, installing contractors, foreman and management
- Establishing warranty process from opening to completing claims under approved status
- Coaching technicians with the process of what is required by warranty administration
- Tracking warranty ordered components and advising technicians to schedule a return date
- Delegating warranty claims with SD Warranty Directors and Administration
- Assisting with PCAT request on scheduling and receiving correct documentation
- Providing guidance to installing contractors with Pronto Forms
- Warehouse stocked components, oil sample processing with shipments
- Assigning warehouse stock to service technicians inventory
- Refrigerant bulk orders for Form 7 and empty cylinder return scheduling
- Customer site visits, helping establish relationships and providing information on our services
Refrigeration Technician/Lead Man
Hussmann Corporation
Chino , CA
1995.09 - 2004.09
- Fabricate refrigeration market cases
- Install wiring, light fixtures, drains, fan motors, valves, switches, time clock's, compressors, filter driers, water flush systems, heaters and ballast for all hot and cold cases
- Brazed and soldered components into cases making them part of the refrigeration cycle
- Supervised 18-person crew for refrigeration department
- Responsible for schedules, meeting ship dates, materials needs and producing quality work
- Ensured accurate inventory for assigned department
- Requested components from metal shop, fiberglass and warehouse to support daily production
- increased repair times, accurately utilizing engineering drawings and wiring diagrams
Education
Laser Alignment & Vibration Analysis
Johnson Controls Inc
York, PAYpal Unit Course
Johnson Controls Inc
York, PAEaton Vfd
Johnson Controls Inc
York, PAAir Conditioning And Refrigeration Fitter
Air Conditioning & Refrigeration JJATC
City Of Los Angeles, CA12.2011
Skills
- Diagnostics Skill
- Troubleshooting Ability
- HVAC System Mechanical Skills
- Testing and Evaluation
- Customer Service
- Field Training
- Electrical Wiring, Brazing, Soft Soldering
- Pump Laser Alignment, Vibration Analysis
- Programming Variable Frequency Drives
- Proposals, Warranty Claims, Start Up Scheduling
- Oil Sample Shipments
Certification
EPA Certified (UNIVERSAL)
Timeline
Service Technician
Johnson Controls
2005.09 - Current
Refrigeration Technician/Lead Man
Hussmann Corporation
1995.09 - 2004.09
Laser Alignment & Vibration Analysis
Johnson Controls Inc
Ypal Unit Course
Johnson Controls Inc
Eaton Vfd
Johnson Controls Inc
Air Conditioning And Refrigeration Fitter
Air Conditioning & Refrigeration JJATC
EPA Certified (UNIVERSAL)