Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Elvin Moya

Salem,MA
Elvin Moya

Summary

Dynamic fitness professional with a proven track record at The Essex Gym, specializing in operations management and client retention strategies. Expert in developing personalized fitness programs and fostering effective communication, resulting in a significant increase in client satisfaction and loyalty. Committed to enhancing member experiences through innovative solutions and strong leadership.

Qualified [Desired Position] with solid background in managing business operations. Leveraged expertise to streamline processes and enhance operational efficiency, contributing to overall business growth. Demonstrated leadership and problem-solving skills to effectively manage teams and ensure seamless operations.

Overview

19
years of professional experience
1
Certification

Work History

The Essex Gym

Business Operator
04.2024 - 09.2025

Job overview

  • Developed and implemented personalized fitness programs for clients based on their individual goals, needs, and abilities
  • Conducted comprehensive fitness assessments to evaluate clients' current fitness levels and track progress over time
  • Motivated and encouraged clients to achieve their fitness goals through positive reinforcement and support
  • Monitored client progress regularly, adjusting workout plans as needed to optimize results
  • Created engaging and challenging workouts that catered to a variety of fitness levels and preferences
  • Educated clients on the importance of nutrition in achieving overall health and wellness goals
  • Collaborated with nutritionists or dietitians to develop customized meal plans for clients seeking weight loss or muscle gain
  • Utilized knowledge of anatomy, physiology, kinesiology, and exercise science principles in designing effective workout routines
  • Maintained accurate records of client progress including measurements, body composition analysis results, strength gains etc
  • Implemented strategies that resulted in XX% increase in client retention rate within the first year

Hamilton Athletic Club

Business Operator
06.2013 - 09.2025

Job overview

  • Developed and implemented personalized fitness programs for clients based on their individual goals, needs, and abilities
  • Conducted comprehensive fitness assessments to evaluate clients' current fitness levels and track progress over time
  • Motivated and encouraged clients to achieve their fitness goals through positive reinforcement and support
  • Monitored client progress regularly, adjusting workout plans as needed to optimize results
  • Created engaging and challenging workouts that catered to a variety of fitness levels and preferences
  • Educated clients on the importance of nutrition in achieving overall health and wellness goals
  • Collaborated with nutritionists or dietitians to develop customized meal plans for clients seeking weight loss or muscle gain
  • Utilized knowledge of anatomy, physiology, kinesiology, and exercise science principles in designing effective workout routines
  • Maintained accurate records of client progress including measurements, body composition analysis results, strength gains etc
  • Implemented strategies that resulted in XX% increase in client retention rate within the first year

Get Inshape For Women

Fitness Studio Manager
11.2009 - 04.2013

Job overview

Responsibilities

  • Selling personal training packages.
  • Trained and mentored staff on best practices in customer service and facility management.
  • Coordinated marketing initiatives to boost membership engagement and retention rates.
  • Ensured compliance with health and safety regulations across all fitness activities.
  • Assisted in scheduling classes and managing daily operations of the fitness center.
  • Analyzed client feedback to improve service offerings and overall member experience.
  • Collaborated with team members to maintain equipment, ensuring optimal functionality for users.
  • Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Stayed current on industry trends through continued education courses, bringing innovative ideas to the facility''s programming lineup.
  • Enhanced member experience by addressing concerns promptly and professionally, resulting in higher satisfaction ratings.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Conducted regular performance evaluations for staff, providing constructive feedback and opportunities for professional growth.

Golds Gym

Operations Manage/Sales Assistant
04.2006 - 10.2009

Job overview

  • Assisted customers in selecting fitness programs and memberships, enhancing overall satisfaction.
  • Managed inventory by tracking product availability, ensuring timely restocking of equipment and supplies.
  • Developed engaging promotional materials to boost member participation in gym activities and challenges.
  • Trained new sales staff on customer service protocols, improving team performance and cohesion.

Take care off any issues or customers need and wants.

  • Meet and greet customers in a friendly manner.
  • Sold Fitness Products Drinks, Shakes, Fitness Clothing, and Supplements.
  • Sold personal training packages / membership sales.
  • Operated phones, Fax/Scheduled Appointments.
  • Motivated employees /Manage Employees schedules.
  • Open & close gym.

Ballys Total Fitness

Personal Trainer
05.2007 - 01.2008

Job overview

  • Developed personalized fitness programs based on client assessments and goals.
  • Conducted one-on-one training sessions, ensuring proper technique and safety protocols.
  • Monitored client progress, adjusting programs to maximize effectiveness and engagement.
  • Educated clients on nutrition and healthy lifestyle choices to support fitness objectives.
  • Facilitated group classes, promoting community engagement and motivation among participants.
  • Maintained equipment standards, ensuring functionality and cleanliness for user safety.
  • Collaborated with other trainers to share best practices and improve overall service delivery.

Education

East Boston High
Massachusetts

High School Diploma
06-2004

Skills

  • Operations management
  • Human resources management
  • Effective communication
  • Excellent oral and written communication
  • Logistics management
  • Financial management
  • Business generation
  • Workforce planning
  • Business development

Certification

  • ISSA CER
  • NASM CER
  • ICF CER

Languages

Spanish
Full Professional

Timeline

Business Operator

The Essex Gym
04.2024 - 09.2025

Business Operator

Hamilton Athletic Club
06.2013 - 09.2025

Fitness Studio Manager

Get Inshape For Women
11.2009 - 04.2013

Personal Trainer

Ballys Total Fitness
05.2007 - 01.2008

Operations Manage/Sales Assistant

Golds Gym
04.2006 - 10.2009

East Boston High

High School Diploma
Elvin Moya