Summary
Overview
Work History
Education
Skills
Languages
Employee of the Quarter
Timeline
Generic

ELVIN PARAS

Baytown,TX

Summary

Hospitality professional prepared to bring extensive customer service experience to a new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.

Overview

20
20
years of professional experience

Work History

Front Desk Agent

TownePlace Suites by Marriott
11.2024 - 05.2025
  • Collect room deposits, fees, and payments.
  • Maintain accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provide exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Resolv guest issues promptly, resulting in positive feedback and return visits.
  • Take reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcome each new arrival pleasantly and confirmed reservations and identification.
  • Answer customer telephone calls promptly and appropriately handled needs.
  • Answer multi-line phone system and enthusiastically greeted callers.
  • Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assist guests in making informed decisions on local attractions, dining options, and transportation services.
  • Maintain clean and organized front desk areas to uphold polished company image.
  • Mentor new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Improv team communication with daily briefing on occupancy, events, and guest requests.
  • Manage inventory of front desk supplies, keeping essential items well-stocked.

Task Force

Fine Hospitality
01.2021 - 09.2023
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
  • Review accounts and charges with guests during the check out process
  • Verify customers' credit, and establish how the customer will pay for the accommodation
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants
  • Compute bills, collect payments, and make change for guests
  • Transmit and receive messages, using telephones or telephone switchboards
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
  • Contact housekeeping or maintenance staff when guests report problems
  • Greet, register, and assign rooms to guests of hotels or motels
  • Make and confirm reservations
  • Record guest comments or complaints, referring customers to managers as necessary
  • Keep records of room availability and guests' accounts, manually or using computers
  • Plan, schedule or supervise the work of other employees

Front Desk Manager

Courtyard by Marriott
11.2018 - 12.2020
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
  • Issue room keys and escort instructions to bellhops
  • Review accounts and charges with guests during the check out process
  • Verify customers' credit, and establish how the customer will pay for the accommodation
  • Deposit guests' valuables in hotel safes or safe-deposit boxes
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants
  • Compute bills, collect payments, and make change for guests
  • Transmit and receive messages, using telephones or telephone switchboards
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
  • Contact housekeeping or maintenance staff when guests report problems
  • Plan, schedule or supervise the work of other employees
  • Greet, register, and assign rooms to guests of hotels or motels
  • Keep records of room availability and guests' accounts, manually or using computers
  • Make and confirm reservations
  • Record guest comments or complaints, referring customers to managers as necessary

Office Manager/Construction worker

Guillermo's Construction
04.2014 - 11.2018
  • Draw up quotes for clients
  • Process Payroll
  • Talk to clients and study instructions, plans, or diagrams to establish work requirements
  • Shape or cut materials to specified measurements, using hand tools, machines, or power saws
  • Prepare surfaces for insulation application by brushing or spreading on adhesives, cement, or asphalt, or by attaching metal pins to surfaces
  • Fill cracks, holes, or joints with caulk, putty, plaster, or other fillers, using caulking guns or putty knives
  • Remove and replace worn components
  • Install structures or fixtures, such as windows, frames, floorings, trim, or hardware, using carpenters' hand or power tools
  • Fit, wrap, staple, or glue insulating materials to structures or surfaces, using hand tools or wires
  • Cut, surface, polish and install marble and granite or install pre-cast terrazzo, granite or marble units
  • Assign work to employees, based on material or worker requirements of specific jobs
  • Determine labor requirements for dispatching workers to construction sites
  • Maintain records, document actions, and present written progress reports
  • Hire, train, or supervise new employees or apprentices
  • Work from ladders, scaffolds, or roofs to install, maintain, or repair electrical wiring, equipment, or fixtures
  • Erect scaffolding or ladders for assembling structures above ground level
  • Measure and cut openings in panels or tiles for electrical outlets, windows, vents, plumbing, or other fixtures, using keyhole saws or other cutting tools
  • Coordinate work with drywall finishers who cover the seams between drywall panels
  • Remove and replace cracked or damaged tile
  • Keep records of material or equipment usage or problems encountered
  • Requisition supplies or materials to complete construction projects
  • Mop, brush, or spread paints, cleaning solutions, or other compounds over surfaces to clean them or to provide protection
  • Remove fixtures such as pictures, door knobs, lamps, or electric switch covers prior to painting
  • Communicate with supervisors and other workers, using equipment such as wireless phones, pagers, or radio telephones
  • Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications
  • Prepare written work cost estimates and negotiate contracts
  • Install hardware, such as hinges, handles, catches, or drawer pulls, using hand tools
  • Move furniture from area to be carpeted and remove old carpet and padding

Assistant Store Manager

Blockbuster
03.2012 - 03.2014
  • Clean shelves, counters, and tables
  • Maintain records related to sales
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Answer questions regarding the store and its merchandise
  • Inventory stock and requisition new stock
  • Greet customers and ascertain what each customer wants or needs
  • Exchange merchandise for customers and accept returns
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Rent merchandise to customers
  • Prepare merchandise for purchase or rental
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Bag or package purchases, and wrap gifts
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Ticket, arrange and display merchandise to promote sales
  • Prepare sketches, floor plans, or models of proposed displays
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor

Firewatch

Premier Energy
09.2011 - 04.2012
  • Patrol work areas constantly to ensure there were no potential hazards
  • Have an understanding of safety procedures and how to implement them
  • Maintain safety features such as fire extinguishers and alarms as stated in the safety permit
  • Maintain constant communication with safety supervisor
  • Clean job sites of any flammable debris before work began
  • Inspect and test all job sites to ensure safety of crew

Electrician Helper

Enterprise Energy
09.2010 - 06.2011
  • Plan layout and installation of electrical wiring, equipment, or fixtures, based on job specifications and local codes
  • Construct and fabricate parts, using hand tools and specifications
  • Work from ladders, scaffolds, or roofs to install, maintain, or repair electrical wiring, equipment, or fixtures
  • Fasten small metal or plastic boxes to walls to house electrical switches or outlets
  • Repair or replace wiring, equipment, or fixtures, using hand tools or power tools
  • Connect wires to circuit breakers, transformers, or other components
  • Test electrical systems or continuity of circuits in electrical wiring, equipment, or fixtures, using testing devices, such as ohmmeters, voltmeters, or oscilloscopes, to ensure compatibility and safety of system
  • Maintain current electrician's license or identification card to meet governmental regulations
  • Place conduit, pipes, or tubing, inside designated partitions, walls, or other concealed areas, and pull insulated wires or cables through the conduit to complete circuits between boxes
  • Assemble, install, test, or maintain electrical or electronic wiring, equipment, appliances, apparatus, or fixtures, using hand tools or power tools
  • Use a variety of tools or equipment, such as power construction equipment, measuring devices, power tools, and testing equipment, such as oscilloscopes, ammeters, or test lamps

Inventory Specialist

Best Buy
09.2009 - 10.2010
  • Prepare sketches, floor plans, or models of proposed displays
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion
  • Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display
  • Construct or assemble displays or display components from fabric, glass, paper, or plastic, using hand tools or woodworking power tools, according to specifications
  • Collaborate with others to obtain products or other display items
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor

Scaffold Builder

Brand Inc.
10.2005 - 07.2006
  • Build scaffolds according to supervisor's instructions and dismantle scaffolds
  • Ensure we followed safety protocols depending on job site or height
  • Knowledge of scaffold materials and pipe's
  • Perform support duties to assist painters, paperhangers, plasterers, or masons
  • Study blueprints and examine surface to be covered to determine amount of material needed
  • Assemble or secure pipes, tubes, fittings, or related equipment, according to specifications, by welding, brazing, cementing, soldering, or threading joints

Education

High School Diploma -

Marque Learning Center
09.2005

Skills

  • Lobby oversight
  • Automated telephone systems
  • Credit and cash payments
  • Registration processing
  • Room assignments
  • Safety and security procedures
  • Guest amenities
  • Fluent in Spanish and English
  • Time management
  • Team oversight
  • Reservations
  • Guest services
  • Problem-solving skills
  • Team building
  • Guest relations
  • Hospitality best practices
  • Hospitality services
  • Front desk management
  • Mail and packages
  • Cash handling
  • Housekeeping

Languages

English
Spanish

Employee of the Quarter

IMM employee of the 4th quarter in2024.

Timeline

Front Desk Agent

TownePlace Suites by Marriott
11.2024 - 05.2025

Task Force

Fine Hospitality
01.2021 - 09.2023

Front Desk Manager

Courtyard by Marriott
11.2018 - 12.2020

Office Manager/Construction worker

Guillermo's Construction
04.2014 - 11.2018

Assistant Store Manager

Blockbuster
03.2012 - 03.2014

Firewatch

Premier Energy
09.2011 - 04.2012

Electrician Helper

Enterprise Energy
09.2010 - 06.2011

Inventory Specialist

Best Buy
09.2009 - 10.2010

Scaffold Builder

Brand Inc.
10.2005 - 07.2006

High School Diploma -

Marque Learning Center

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