ELVIN RAMOS
LAS VEGAS,NV
Summary
Friendly Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
18
18
years of professional experience
Work History
Bartender
Mandalay Bay Resort and Casino
05.2016 - Current
Bartender
T-Mobile Arena ( Levy Restaurant/ Compass Group)
11.2019 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Food Server/On-Call Banquet Server
Westin Kierland Resort and Spa
07.2011 - 05.2016
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Adhered to all health and safety regulations while serving food and beverages.
Banquet Cook
Sheraton Wild Horse and Spa
03.2007 - 07.2011
- Chopped vegetables, butchered meat and prepared sauces in advance to serve guests promptly and efficiently.
- Learned menu items produced by assigned station to achieve proper quantities.
- Dated and rotated food containers, safely stored perishables and maintained sanitary work environment to maximize food safety.
- Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
- Measured and mixed ingredients according to precise recipes for best results.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Monitored food quality and presentation to maintain high standards.
- Maintained food safety and sanitation standards.
- Planned menus for different events, seasons and customer requests.
Education
Culinary Academy of Las Vegas
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Culinary Academy of Las Vegas
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Culinary Academy of Las Vegas
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National Restaurant Association
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AAT
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Southern Nevada Health District
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Las Vegas Metropolitan Police Department
Skills
- Food Service
- Beverage Preparation
- Safe service compliance
- Suggestive Selling
- Health codes compliance
- Mixology
- Payment Processing
- Menu Memorization
- Complex Problem-Solving
- Cash Register Operation
- Anticipating guest needs
- Beer and wine recommendations
- Bar service preparation
- Handling Difficult Customers
- Responsible Alcohol Service
- Menu knowledge
- Beverage supply orders
- Outgoing Personality
Employment Objective
BARTENDER
Timeline
Bartender
T-Mobile Arena ( Levy Restaurant/ Compass Group)
11.2019 - Current
Bartender
Mandalay Bay Resort and Casino
05.2016 - Current
Food Server/On-Call Banquet Server
Westin Kierland Resort and Spa
07.2011 - 05.2016
Banquet Cook
Sheraton Wild Horse and Spa
03.2007 - 07.2011
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Culinary Academy of Las Vegas
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Culinary Academy of Las Vegas
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National Restaurant Association
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AAT
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Southern Nevada Health District
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Las Vegas Metropolitan Police Department
Culinary Academy of Las Vegas
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