Elvin Santana
Miami,FL
Summary
Highly efficient bartender and sales associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
10
10
years of professional experience
Work History
Associate
Racetrac
11.2023 - 07.2024
- Promote guest experience by maintaining standards and empowering others on shift
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintain rotation of food offerings to guarantee freshness
Customer Service Representative
Alorica
04.2023 - 08.2023
- Stay up to date on policies, changes, and events as needed
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Beertender
Exit One Taproom
08.2022 - 11.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
Server, Bartender, Key Employee
World of Beer
01.2022 - 08.2022
- Maintain full knowledge of menus, recipes, and other pertinent information
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server/Beertender, Line Cook
Dogfish Head Miami
05.2021 - 05.2022
- Maintain full knowledge of menus, recipes, and other pertinent information
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Signing Team Member/Support Associate/Signing Team Lead
Macy’s
03.2014 - 09.2018
- Change price signs to set the sale in the store
- Markdown merchandise, both clothes and shoes, in the store
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
School For Advanced Studies
Homestead, Florida06.2011
Skills
- Preparing reports
- Customer service
- Transaction processing
- MS office
- Flexible schedule
- Workplace safety
- Order fulfillment
- Product knowledge
Timeline
Associate
Racetrac
11.2023 - 07.2024
Customer Service Representative
Alorica
04.2023 - 08.2023
Beertender
Exit One Taproom
08.2022 - 11.2022
Server, Bartender, Key Employee
World of Beer
01.2022 - 08.2022
Server/Beertender, Line Cook
Dogfish Head Miami
05.2021 - 05.2022
Signing Team Member/Support Associate/Signing Team Lead
Macy’s
03.2014 - 09.2018
High School Diploma -
School For Advanced Studies
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