Elvin Tejada
Everett,MA
Summary
Detail-oriented concierge with a robust background in luxury hospitality and corporate security. Proven ability to assess problems and de-escalate conflicts, enhancing guest satisfaction and safety in high-pressure environments.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
Security Patrol Officer/Security Concierge
Allied Universal Security Services
Boston, Massachusetts
04.2025 - Current
- Only 5 Star Office Building in the World! (Winthrop Center Boston, MA)
- Monitored premises, enhancing safety and security for personnel and property.
- Conducted regular patrols to detect suspicious activities and potential hazards.
- Monitored entrances and exits, identifying and addressing suspicious activity or unauthorized personnel.
- Responded promptly to alarms and emergencies, assessing situations effectively.
- Checked in guests at front desk, verifying government-issued photo identification to maintain security protocols.
- Documented incidents and maintenance issues in detailed reports for management review.
Millenium Residences Concierge/Doorman
Millenium Partners
Boston, Massachusetts
10.2025 - Current
- Greeted guests warmly and provided information about hotel amenities and services.
- Assisted guests with reservations, transportation, and dining recommendations.
- Coordinated special requests and ensured guest satisfaction throughout their stay.
- Managed incoming calls and directed inquiries to appropriate departments efficiently.
- Resolved guest concerns promptly and maintained a positive atmosphere in the lobby.
- Organized events and activities for guests, enhancing their overall experience.
- Collaborated with team members to uphold high standards of service quality.
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
Support Staff/Kitchen Assistant
Lighthouse Rehabilitation Nursing Home Center
Revere, Massachusetts
07.2024 - 06.2025
- Assisted in preparing meals following dietary guidelines for residents.
- Maintained cleanliness and organization of kitchen and food storage areas.
- Supported culinary team by washing, chopping, and measuring ingredients.
- Followed safety protocols while handling kitchen equipment and tools.
- Collaborated with staff to ensure timely meal service for residents.
Education
High School Diploma -
Pioneer Charter School of Science
Everett, MA06-2025
Skills
- Security Monitoring/Patrolling
- Corporate Security Operations
- Luxury Hospitality
- High level Customer Service
- Conflict De-escalation
- Attention to Detail
- Strong Communication & Professionalism
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- HSI Adult First Aid | CPR AED All Ages 9/11/2025-9/2027
Timeline
Millenium Residences Concierge/Doorman
Millenium Partners
10.2025 - Current
Security Patrol Officer/Security Concierge
Allied Universal Security Services
04.2025 - Current
Support Staff/Kitchen Assistant
Lighthouse Rehabilitation Nursing Home Center
07.2024 - 06.2025
High School Diploma -
Pioneer Charter School of Science