Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Volunteer Work
Work Availability
Work Preference
Timeline

Elvina Alexandre

Apopka,FL
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Summary

Effective at working in fast-paced environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Determined professional with dedication to hard work and team player attitude. Punctual and focused with physical strength to accommodate lifts up 50 pounds.

Overview

8
8
years of professional experience

Work History

Stocker

Walmart
04.2023 - Current
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.

Customer Service Manager

Walmart
10.2022 - 04.2023
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Created and reviewed invoices to confirm accuracy.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Customer Service Representative

Walmart
07.2016 - 10.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

Education

Bachelor of Science - Business Management And Leadership

Bellevue University, Bellevue, NE
06.2024


  • BMAL 440:
    Leading High-Performance Teams

    BMAL 410:
    Marketing Management

    BMAL 420:
    Performance Analysis

    BMAL 340:
    Business Math Applications

    BMAL 400:
    Strategy and Planning

    BMAL 415:
    Applied Business Math, Strategy, and Planning

    BMAL 321:
    Operations Management

    BMAL 300:
    Leading Sales and Service

Skills

  • Excellent Verbal and written Communication
  • Mentoring and training
  • Time Management
  • Goal Setting and Prioritization
  • Planogram Execution
  • Product Inventory Management
  • Safety processes and procedures
  • Product Merchandising
  • Teamwork and Collaboration
  • Dependable and reliable
  • Relationship Building
  • Stocking and Replenishing

Accomplishments

  • Supervised team of 20-30 staff members.
  • Reduced shrinkage by stocking and selling products properly, and processing customer returns with accuracy and efficiency.
  • Documented and resolved customer complaints which led to loyalty .
  • participated in Volunteer work

Languages

English
Native or Bilingual
French
Native or Bilingual

Volunteer Work

Served as policy council at Holden Heights Head Start Community Center 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

InternshipFull Time

Important To Me

Company CultureCareer advancement

Timeline

Stocker - Walmart
04.2023 - Current
Customer Service Manager - Walmart
10.2022 - 04.2023
Customer Service Representative - Walmart
07.2016 - 10.2022
Bellevue University - Bachelor of Science, Business Management And Leadership

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Elvina Alexandre