Elvina Love
Cordova,TN
Summary
Dynamic Mental Health Technician with expertise in crisis intervention and behavior management at Lakeside Behavioral Health System. Proven ability to enhance patient safety and well-being through effective de-escalation techniques and compassionate support. Committed to fostering positive client relationships and monitoring progress to ensure optimal care outcomes.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced with therapeutic support and patient care in mental health settings. Utilizes crisis intervention techniques to effectively manage patient needs. Knowledge of therapeutic communication ensures supportive and empathetic approach to mental health care.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Mental Health Technician
Lakeside Behavioral Health System
04.2025 - 11.2025
- Monitored patient behavior and documented observations to ensure safety and well-being.
- Assisted in implementing individualized care plans under supervision of licensed professionals.
- Provided emotional support and crisis intervention to patients experiencing acute distress.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Cashier
Circle K
05.2024 - 10.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Handled cash, credit, and debit transactions accurately to minimize discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Direct Support Professional
Behavioral Service of Tn
01.2020 - 04.2024
- Facilitated daily living activities for individuals with developmental disabilities, promoting independence and dignity.
- Trained and mentored new staff on best practices in direct support services, fostering a collaborative work environment.
- Implemented behavior management techniques to address challenging behaviors, improving overall client interactions.
- Maintained accurate records of client progress and incidents, ensuring compliance with regulatory standards and internal policies.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
Sales Associate
Ashley Furniture Homestore
05.2019 - 11.2020
- Delivered exceptional customer service to enhance shopping experience and drive loyalty
- Collaborated with team members to achieve daily sales targets and improve overall performance
- Resolved customer inquiries and complaints effectively, fostering positive relationships with clientele
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Conns Furniture and Appliances
06.2016 - 04.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Listened to customer needs and desires to identify and recommend optimal products.
Intake Screener
CSL Plasma
01.2012 - 07.2014
- Conducted initial assessments to determine donor eligibility and suitability for plasma donation.
- Collaborated with medical staff to ensure compliance with regulatory standards and best practices.
- Implemented quality control measures to maintain accurate record-keeping of donor information.
- Monitored and addressed donor concerns to improve overall experience and satisfaction levels.
- Collaborated with external agencies and service providers as needed to facilitate client referrals or gather additional information necessary for accurate screening purposes.
- Contributed to the overall success of the organization by consistently meeting or exceeding performance expectations in all aspects of the intake screener role.
Education
No Degree - Office Procedure
Operation Uplift
Maywood, IL01-1979
High School Diploma -
Pass Christian High School
Pass Christian, MS05-1973
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Behavior management
- Patient safety management
- Crisis intervention
- Progress monitoring
- Medication administration
- Family engagement
- Anger management
- Self-care promotion
- Mental health first aid
- Patient assessment
- Problem-solving
- Personal hygiene assistance
Timeline
Mental Health Technician
Lakeside Behavioral Health System
04.2025 - 11.2025
Cashier
Circle K
05.2024 - 10.2025
Direct Support Professional
Behavioral Service of Tn
01.2020 - 04.2024
Sales Associate
Ashley Furniture Homestore
05.2019 - 11.2020
Sales Associate
Conns Furniture and Appliances
06.2016 - 04.2019
Intake Screener
CSL Plasma
01.2012 - 07.2014
No Degree - Office Procedure
Operation Uplift
High School Diploma -
Pass Christian High School