Elvir Brkic
Mechanicsburg,PA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
15
15
years of professional experience
Work History
Line Lead Manager
Mondelez International
Richmond, VA
11.2023 - Current
- Monitored and evaluated employee performance, ensuring compliance with union regulations and labor laws.
- Maintained accurate records of union membership, grievances, disciplinary actions, and other related information.
- Ensured that all union members were informed of their rights under the contract.
- Responded promptly to inquiries from members regarding their rights under the contract.
- Directed daily production operations to ensure efficient and cost-effective workflow.
- Monitored and maintained quality control standards, ensuring that products met customer requirements.
- Resolved employee issues or grievances related to safety, productivity, or morale issues.
- Coordinated production requirements with material handling and staffing functions.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
- Oversaw continuous improvement initiatives in lean environment to drive gains in quality, flow and output.
Shift Supervisor
Red Apple Mail
Mechanicburg, PA
07.2022 - 11.2023
- Guided employees on understanding and meeting changing customer needs and expectations.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Presented performance and productivity reports to supervisors.
- Enforced federal, state, local and company rules for safety and operations.
- Responded to information requests from superiors, providing specific documentation.
- Built strong operational teams to meet process and production demands.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Checked orders for quality and completeness.
Commercial Insurance Agent
Maple Insurance Group LLC
Harrisburg, PA
02.2019 - 06.2022
- Counseled prospects and policyholders on coverage, limits and regulations.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Developed appropriate quotes based on risk information.
- Sought out new clients and developed clientele by networking to find new customers.
- Leveraged industry trends to shape solutions and approaches.
Truck Dispatcher and Financial Analyst
Cargo Transportation Services LLC
Mechanicsburg, PA
08.2016 - 12.2018
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Received or prepared work orders.
- Recorded and maintained files or records of customer requests, work or services performed.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Verified documented and requested disbursements to facilitate payments.
Customer Service Representative
High Hotels
Mechanicsburg, PA
07.2014 - 07.2017
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Listened to all customer feedback and applied it to future situations
Certified Crew Trainer
McDonald's
Mechanicsburg, PA
06.2009 - 06.2014
- Instructed new team members on correct procedures for operations.
- Explained goals and expectations required of trainees.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Stayed up to date on requirements of all team positions to optimize training.
Education
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PA06.2013
Skills
- Customer Service Management
- Program Optimization
- Focus and Follow-Through
- Management Team Building
- Business Leadership
- Administrative Management
- Problem Anticipation and Resolution
- Originality and Creativity
- Problem-Solving
- Line Monitoring
- Labor Relations
- Safety Procedures
- Manufacturing Processes
- Six Sigma Methodologies
- Waste Reduction
- Goal Setting
- SAP Expertise
- Workflow Coordination
- Workforce Management
- Logistics
Languages
English
Native/ Bilingual
Croatian
Native/ Bilingual
Serbian
Native/ Bilingual
Affiliations
- Apart of staff Marriott Hotel of the Year in 2017
Additional Information
- Forklift Experience
Timeline
Line Lead Manager
Mondelez International
11.2023 - Current
Shift Supervisor
Red Apple Mail
07.2022 - 11.2023
Commercial Insurance Agent
Maple Insurance Group LLC
02.2019 - 06.2022
Truck Dispatcher and Financial Analyst
Cargo Transportation Services LLC
08.2016 - 12.2018
Customer Service Representative
High Hotels
07.2014 - 07.2017
Certified Crew Trainer
McDonald's
06.2009 - 06.2014
High School Diploma -
Cumberland Valley High School
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