Elvira Alanis
Austin,TX
Summary
Dynamic hotel professional with extensive experience at Residence Inn Marriott, excelling in guest relations and complaint resolution. Proven ability to train staff and streamline operations, enhancing guest satisfaction. Expertise in cash handling and active listening, ensuring a welcoming environment and fostering repeat business. Committed to delivering exceptional service in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Hotel Front Desk Supervisor
Residence Inn Marriott
12.2022 - Current
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
Hotel Front Desk Agent
Carpenter Hotel
01.2022 - 11.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Executive Assistant
Boynton Builders
03.2016 - 02.2019
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Education
Associate of Arts - Liberal Arts
Austin Community College
Austin, TX05-2008
Skills
- Staff training and development
- Flexible schedule
- Cash handling expertise
- Complaint handling
- Guest relations management
- Administrative tasks
- Reservation management
- Active listening
- Data entry
- Customer relations
Languages
Spanish
Professional Working
Timeline
Hotel Front Desk Supervisor
Residence Inn Marriott
12.2022 - Current
Hotel Front Desk Agent
Carpenter Hotel
01.2022 - 11.2022
Executive Assistant
Boynton Builders
03.2016 - 02.2019
Associate of Arts - Liberal Arts
Austin Community College
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