ELVIRA Alexandra FLOYD
Chicago
Summary
Extremely motivated professional with eight plus years of experience in customer service, client relations, and team support across healthcare, hospitality, and administrative environments. Strong ability to build relationships, upsell services, resolve customer concerns, and maintain high satisfaction scores. Seeking to transition into a sales Manager role where strong communication, leadership, and sales-focused customer service skills can drive revenue growth and team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Echocardiogram Technician
Mount Sinai Hospital
01.2022 - 09.2025
- Led daily echocardiogram operations, coordinating patient flow and test preparation.
- Performed diagnostic cardiac imaging with accuracy and attention to detail.
- Communicated results and patient updates to physicians and clinical staff.
- Delivered excellent patient service, ensuring comfort and clarity throughout procedures.
Lead Server / Bar Management
La Vaca Margarita Bar
09.2017 - 03.2022
- Managed front-of-house operations, ensuring efficient table service and exceptional guest experiences.
- Oversaw bar operations, including inventory management, vendor coordination, and supply ordering.
- Trained and supervised servers and bartenders, improving team performance and service quality.
- Implemented upselling strategies to increase food and beverage sales.
- Handled customer concerns promptly to maintain loyalty and high satisfaction levels.
Administrative Assistant
Lito Uno, C.A.
08.2013 - 01.2018
- Prepared and managed company documents for executive staff.
- Provided customer support and resolved client inquiries.
- Maintained organized digital and physical filing systems.
- Supported internal communication and cross-department coordination.
Education
Associate's Degree - Noninvasive Cardiovascular Sonography
Midwestern Career College
Chicago, IL01.2022
Associate of Science - English as a Second Language
Midwestern Career College
Chicago, IL01.2019
Associate of Science - Dentistry
University of Carabobo
Valencia, Venezuela01.2017
Skills
- Sales
- Team Leadership & Training
- Conflict Resolution
- Client Communication
- Process Improvement
- Bilingual Communication (English/Spanish)
- Problem Solving & Time Management
Certification
Cardiovascular credentialing international (CCI). ID #134223
LANGUAGES
Bilingual in English & Spanish
Timeline
Lead Echocardiogram Technician
Mount Sinai Hospital
01.2022 - 09.2025
Lead Server / Bar Management
La Vaca Margarita Bar
09.2017 - 03.2022
Administrative Assistant
Lito Uno, C.A.
08.2013 - 01.2018
Associate's Degree - Noninvasive Cardiovascular Sonography
Midwestern Career College
Associate of Science - English as a Second Language
Midwestern Career College
Associate of Science - Dentistry
University of Carabobo