Elvira Genera

• Managed Hospital Scheduling Team during comprehensive system-wide conversion.
• Facilitated company growth by efficiently handling increased scheduling requests while maintaining service quality.
• Nurtured physician relationships throughout conversion phase to ensure smooth transitions.
• Monitored and maintained physician referrals, optimizing collaborative efforts.
• Identified and resolved scheduling challenges swiftly to enhance efficiency and profitability.
• Cultivated strong working relationships with management and physician offices through strategic communication.
• Collaborated with schedulers across departments to share best practices for efficient coordination.
• Strengthened inter-departmental collaboration, ensuring timely scheduling updates and alterations.

• Facilitated prompt scheduling of radiology biopsies and procedures
• Cultivated strong partnerships with referring physicians, staff, radiologists, and vendors.
• Streamlined organization of files and patient records while managing additional support tasks, enabling managers to focus on critical responsibilities.
• Cultivated positive relationships with colleagues and staff to sustain a friendly, supportive, and cooperative work environment.
• Coordinated assistance for radiology department with all scheduling challenges and questions.
• Educated staff regarding proper methods for obtaining and organizing required information for radiologist assessment.
• Achieved management objectives and exceed expectations without supervision.
• Identified and overcame problems through initiative and sound judgment.
• Provided outstanding customer service to strengthen relationships and cultivate positive experiences with all Radiology staff and physician offices.
• Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
• Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
• Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
• Streamlined appointment scheduling by implementing an efficient online booking system.
• Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
• Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
• Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
• Increased overall department efficiency by identifying areas for improvement in the scheduling process, proposing solutions, and implementing changes as needed.
• Reduced patient wait times by effectively managing schedules for multiple radiologists and technicians.
• Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.

Facilitated communication between patients, physicians, and departments to maintain professionalism.

• Verified benefits and secured authorizations per therapist treatment plans.
• Collected financial responsibility at service time to ensure accurate billing processes.
• Coordinated scheduling for CATH LAB, Cardiac Rehab, and various imaging procedures to prevent conflicts.
• Provided relevant information to physician staff, patients, and families regarding scheduled procedures.
• Adapted to evolving technologies, policies, and staffing through effective prioritization.
• Engaged in professional development by attending departmental meetings and in-services.
• Managed operational issues arising from add-ons, delays, and emergencies efficiently.

• Managed call-backs for breast center, delivering timely notifications to patients for repeat testing as indicated by radiologist assessments.
• Facilitated patient appointment arrangements for procedures like stereotactic biopsies, mammogram wire localizations, US aspirations, and core breast biopsies along with essential preparation guidance.
• Performed duties as physician and patient liaison by nurturing strong relationships and reinforcing trust.
• Registered up to 30 patients per day in EzReg, HealthQuest systems for imaging services without compromising accuracy or customer service.
• Obtained necessary demographic information from each patient for registration and billing purposes.
• Verified patient insurance online and via phone on Memorial Hermann's top payers (ex Aetna, BCBS, Cigna, Medicaid, Medicare, United Healthcare).
• Reviewed physician orders for all required information and verified medical necessity for Medicare patient orders.
• Maintained privacy in accordance with HIPPAA when dealing with personal health information.
• Calculated/Collected patient portions based on contracts with MHHS and patient benefits.
• Managed and maintained workflow in the business office to ensure patients made it on time to scheduled appointments for imaging to avoid delays in schedule.
• Worked office reports and spreadsheets in a timely manner.
• Obtained outside films, CDs, and reports for outside patients for radiologists to review.
• Assisted in translating for Spanish speaking patients to the Radiologist and technologist on scheduled imaging tests and procedures.
• Successfully assisted in all areas of the business office as needed by management, radiologist, patients and staff.

• Ensured the collection of all out-standing accounts, to ensure efficiency in data procurement, adjustment posting, processing of correspondence, and refunds all without compromising data integrity and assuring customer satisfaction.
• Reviewed all denials and informed management of trends or patterns noted and established the initial appeal process.
• Support a high-volume call center in scheduling Hospital Procedures and diagnostic testing.
• Composed letters, memoranda, and reports from verbal direction or from knowledge of organization.
• Worked independently with little or no supervision and demonstrated excellent problem-solving skills when making decisions.
• Worked under stressful conditions with frequent interruptions.
• Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
• Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.