Summary
Overview
Work History
Education
Skills
Professional Strengths And Software
Timeline
Generic

Elvira Lopez

Miami,FL

Summary

Customer service professional with strong background in managing customer interactions and resolving issues promptly. Committed to enhancing team collaboration and achieving consistent results. Recognized for adaptability in dynamic environments and proficiency in handling customer concerns and inquiries.

Overview

31
31
years of professional experience

Work History

Senior Customer Service Representative/Office Manager

Team Usa Insurance
08.1999 - Current
  • Serve as main contact for customers (personal or commercial).
  • Responsible for seeing that the customer is well served with friendly service and has proper coverage.
  • Assume full responsibilities for service of assigned accounts, including endorsements, renewals, claims, certificates, proposals, etc.
  • Maintain insured's file in computer system.
  • Responsible for the everyday operation of the office, provided training to other customer service agents in field offices, licensed as a 4-40 customer service representative.
  • Serviced existing as well as new clients with their autos, homes, business, life, health, disability and income replacement insurance needs.
  • Quoting, explained coverage's, answered questions, mailing information, processed payments, and advised clients about their risks and exposures.
  • Contact policyholders to obtain all outstanding information and documents necessary to complete underwriting.
  • Processed renewal of automobile and homeowner's insurance policies.
  • Review and prepare renewal tracking, quote and re-write policies when required.
  • Handle day-to-day administration of personal lines business.
  • Previous experience in payday loans, and income tax for business and personal.
  • Resolved complex customer inquiries through effective communication and problem-solving strategies.
  • Mentored junior representatives to enhance customer service skills and knowledge of insurance products.

Eye Care Front Desk Clerk

Dr. Don Bryan Eye Care Center
05.2009 - 06.2014
  • Answer and greet customers, verify insurance information, responsible for booking patient appointments in the earliest available time slot.
  • Responsible for assisting patients with all inquiries (on the telephone and in person) in a friendly, considerate and helpful manner and to understand when to appropriately refer specific optometric questions to an optometrist.
  • Specialize in visual field testing.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Maintained clean and organized front desk areas to uphold polished company image.

Customer Service Representative/ Cashier

Autozone
04.2010 - 05.2011
  • Answer and greet customer, cashier doing inventory management pulling auto parts for customer, making sure the store shelves our stock.
  • Call Backs and warehouse duties.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.

Assistant Manager

Value Pawn and Jewelry
10.1994 - 08.1999
  • Responsible for supporting the Store Manager in the day-to-day store operations and provide direct support to Customer Service Representatives ensuring they assisted customers in all areas of payday lending and provided exceptional customer service at all times.
  • Previous experience in payday loans, and pawn-shop, managed a staff of three to seven employees, achieved sales and loan targets, extensive knowledge of various collateral and loan values.
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff on customer service standards and operational best practices.
  • Trained and mentored staff, enhancing team performance and efficiency.
  • Implemented inventory management systems, improving stock accuracy and turnover rates.
  • Developed promotional strategies, increasing customer engagement and sales revenue.
  • Analyzed sales data to identify trends, informing strategic decision-making processes.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

High School Diploma -

Department Of Education State Of Florida
Miami Florida
05-2023

Insurance Agent -

Florida Department of Insurance
Miami, FL
08-1999

No Degree - Notary

State Of Florida
Miami, FL
03-1999

Skills

  • Bilingual (English and Spanish)
  • Data Entry
  • Typing
  • Tax preparation
  • Cash Handling
  • Supervisor/Management skills
  • Employee training Experience
  • Customer Service
  • Insurance Policies/Contracts Licenses
  • Customer support
  • Complaint resolution
  • Quality assurance
  • Payment processing

Professional Strengths And Software

Bilingual (English and Spanish), Data Entry >15000 ksph, Typing >50 wpm, Tax preparation, Front, Cash Handling, Supervisor/Management skills, Employee training Experience, Customer Service, Insurance Policies/Contracts, Customer Service 4-40 License, Income Tax License, Notary, Microsoft Word, Microsoft Excel, Quick Quote, My Vision Express

Timeline

Customer Service Representative/ Cashier

Autozone
04.2010 - 05.2011

Eye Care Front Desk Clerk

Dr. Don Bryan Eye Care Center
05.2009 - 06.2014

Senior Customer Service Representative/Office Manager

Team Usa Insurance
08.1999 - Current

Assistant Manager

Value Pawn and Jewelry
10.1994 - 08.1999

High School Diploma -

Department Of Education State Of Florida

Insurance Agent -

Florida Department of Insurance

No Degree - Notary

State Of Florida

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