Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elvira Lyzohub

Livonia

Summary

Dynamic and detail-oriented professional with extensive experience as a Front Desk Receptionist at Laina Feinstein, MD, PC. Proven ability to enhance customer satisfaction through exceptional service and effective appointment scheduling. Skilled in cash/checks/CrCard handling and maintaining confidentiality, while fostering strong team collaboration and relationships.

Fluent in Russian and Hebrew, ensuring clear communication.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly

in dynamic environments.

Dependable, responsible and quick learning team player.

Desired position: Customer Service, Bank Teller, Data entry clerk, Front desk Administrator,

Overview

20
20
years of professional experience

Work History

Front Desk Receptionist

Laina Feinstein, MD, PC
01.2008 - 06.2025
  • Delivered outstanding first impressions by warmly greeting guests at front desk, creating positive first impression of organization and engaged in pleasant conversations while managing check-in and check-out procedures.
  • Maintained organized front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments, follow up visits and meetings accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines and HIPAA standards.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected balances, fees and payments, processed transactions. Made deposits into office bank account.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Sorted, received, and distributed mail correspondence between administration and personnel.
  • Interacted with representatives and professional services personnel to receive samples, documents and other communicative information.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Tracked important information in EPIC spreadsheets and ran reports or generated graphs using data.

Tax Preparer Specialist

H&R Block
12.2005 - 04.2008
  • Maintained strict confidentiality when handling sensitive financial information from clients, earning their trust and loyalty over time.
  • Recognized as an expert resource within the firm due to extensive knowledge of taxation concepts and practices.
  • Delivered high-quality work under tight deadlines, ensuring timely submission of all required documentation for each client's case.
  • Prepared various types of state and federal income tax returns.
  • Provided excellent customer service, addressing client concerns and answering tax-related questions promptly.
  • Remained informed on ever-changing tax legislation to provide up-to-date advice for clients during consultations.
  • Educated clients on best practices for record-keeping to simplify future tax filing processes.
  • Maximized client satisfaction by providing accurate and timely tax preparation services.

Education

Master of Arts - Linguistics /Teaching

Moscow State University
Moscow, Russia
06-1992

Skills

  • Customer oriented assistance and interaction
  • Attention to detail, Listening skills
  • Cash handling, Basic accounting, Payment processing
  • Telephone etiquette
  • Confidential Data entry, Computer proficiency
  • Multitasking and organization
  • Problem-solving skills
  • Team collaboration, relationship building
  • Appointment scheduling & confirmation
  • Fluent in Russian and Hebrew
  • Verbal and written communication,Word processing
  • Administrative skills, Punctual and reliable

Languages

Russian
Native or Bilingual
Hebrew
Native or Bilingual

Timeline

Front Desk Receptionist

Laina Feinstein, MD, PC
01.2008 - 06.2025

Tax Preparer Specialist

H&R Block
12.2005 - 04.2008

Master of Arts - Linguistics /Teaching

Moscow State University

Similar Profiles

CREATE PROFILE
Elvira Lyzohub