Elvira Nicastro
Las Vegas
Summary
- Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
- Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Patient Care Representative
NYU Langone
03.2024 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Handled prescription refill requests.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Verified patient insurance eligibility and entered patient information into system.
Insurance Specialist
Liberty Dental Plan
10.2020 - 10.2023
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Communicated effectively with members of operations, finance, and clinical departments.
- Maintained high standards of customer service by building relationships with clients.
- Researched and resolved routine and complex issues.
- Acted as subject matter expert, answering internal, and external questions and inquiries.
Store Manager
UPS Store
01.2016 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor of Science - Paralegal Studies
Northwest Career College
Las Vegas, NV05-2017
High School -
Franklin High School
01.2005
Skills
- Experienced Notary Professional
- Advanced English Communication
- Advanced Spanish Communication Skills
- Skilled in Document Formatting with MS Word
- Microsoft Excel Proficiency
- Advanced PowerPoint Design Skills
- Efficient Data Entry: 45 WPM
- Achievement-Oriented
- Initiative-Driven Mindset
- Determined To Excel
- Proficient Task Management
- Adaptive Multitasking Skills
- Compassionate Patient Support
- Proficient Oral and Written Communication
- Ensuring Patient Data Security
- Appointment Coordination
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Patient Care Representative
NYU Langone
03.2024 - Current
Insurance Specialist
Liberty Dental Plan
10.2020 - 10.2023
Store Manager
UPS Store
01.2016 - 09.2020
High School -
Franklin High School
Bachelor of Science - Paralegal Studies
Northwest Career College
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