Dedicated and experienced Executive in various New York City Hotels with the following qualifications: Multitasker with an in-depth knowledge of the processes and standards of hotel property operations. Adept at quickly assessing needs and ensuring enough resources to maintain optimal operational service levels. Successful in managing multiple daily priorities and challenges while keeping an eye on "the big picture" of strategic, long term planning. Keen understanding of the property's mission and standards in performing key areas of accountability. Well versed in New York City trade and hotel bargaining agreements and union protocol. Strong Engineering & Hotel operations background Skilled Chief Engineer with remarkable abilities in planning work, managing teams and solving both routine and complex problems. Well-coordinated and versatile leader with expertise in making tough decisions. Bringing 20 years of experience.
Hi, I’m
Elvira Nolasco
Brooklyn,NY
Summary
Overview
21
years of professional experience
1
Certification
Work History
OMNI BERKSHIRE PLACE HOTEL
Director of Hotel Operations
04.2022 - Current
Job overview
- Oversee the Hotel operational department's functionality.
- Increased guest satisfaction by implementing strategic operational improvements and enhancing staff training programs.
- Improved employee retention by fostering a positive work environment, offering professional development opportunities, and implementing competitive compensation packages.
- Evaluated and adapted hotel operations in response to evolving industry trends, ensuring continued competitiveness within the marketplace.
- Implemented energy-saving initiatives that reduced operating costs without compromising guest comfort or experience.
- Fostered a culture of continuous improvement, regularly reviewing processes and procedures for potential enhancements or efficiencies.
- Collaborated with executive management to establish strategic objectives for hotel operations and develop action plans for achieving goals.
- Managed daily hotel operations, coordinating cross-departmental efforts to ensure seamless guest experiences.
- Enhanced profitability with cost-control measures, optimizing departmental budgets, and renegotiating vendor contracts.
- Championed staff recognition programs that motivated employees to deliver exceptional service, resulting in increased guest loyalty.
- Oversaw food and beverage operations, ensuring menu offerings were aligned with guest preferences while maintaining profitability targets.
- Implemented quality control measures to maintain high standards of cleanliness, service, and guest satisfaction.
- Led successful property renovations while minimizing disruption to guests, carefully managing timelines and budgets throughout the process.
- Negotiated favorable contracts with suppliers/vendors that led to significant cost savings across various departments within the hotel.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Participated in financial activities such as setting room rates, establishing budgets, and allocating funds to departments.
- I have analyzed financial performance of the property and adjusted strategies or processes as needed to improve outcomes.
- I have fostered a safe lodging environment with reliable and effective security services.
- Oversaw day-to-day operations of 399 guestrooms with a staff of 350 plus employees.
OMNI BERKSHIRE PLACE HOTEL
Director of Engineering
10.2021 - 04.2022
Job overview
- Oversee repairs, maintenance, refurbishment, and construction of an expansive luxury hotel in Midtown Manhattan
- Ensured efficiency of mechanical, plumbing, electrical and life safety systems to guarantee the satisfaction and safety of guests and employees
- Accurately forecasted, documented, and reported while managing all levels of contract employee/contractor services
- Responsible for oversight of $1.9 million Restaurant renovation to the property
- Responsible for oversight of $5 million Facade renovation to the property structure
- Responsible for oversight of $6 million in renovations to the building infrastructure and mechanical equipment
- Responsible for oversight of one turnkey guest room suite renovation
- Responsible for the Associates Men and Ladies Locker room renovation
- Responsible for the Reconfiguration of ADA compliance renovations of guest rooms and public space
- Employed successful leadership and operations management of a 28-person property operations department for both Security and Engineering with (26 union and 2 non-union employees) that supported a 235,000 square foot property consisting of 399-guest room, 1 restaurant, 2 kitchens and 10,000 square feet of function space
- Managed the development/oversight of $1.5 million repair and maintenance budget
- Created and implemented preventive maintenance programs, which successfully reduced the number of mechanical malfunctions and associated expenses allowing for a positive experience for all guests
- Responsible for upgrading and maintaining Fitness Center and equipment
- Developed, implemented, and closed out all capital expenditure projects and associated budgets
- Utilized checkbook accounting methods successfully to remain within budget and forecasts with a constant focus on energy saving initiatives and a record of accomplishment of continued reduction of utilities
- Monitored and re-evaluated all maintenance and vendor contracts to ensure value, integrity, and consistent service
- Served as active executive committee member driving leadership, improving employee morale, and enhancing guest and employee satisfaction
- Also, actively participated in establishing hotel goals and business plans
- Regularly monitored utility consumption, applying technologies and strategies that successfully improved efficiencies, reduced emissions and secured significant financial savings
- Achieved 86 Key rating in Energy STAR through the Green Key Eco-Rating material usage, transitioning the building to LED materials
- Continue achieving excellent grades on Energy consumption, obtaining excellent results and energy savings
- Responsible for maintaining liaison between hotel, ownership and third party leased spaces
- Cleared 161 Department of Building Local Law Violations in past 3 years bringing the buildings to DOB and FDNY compliance
- Currently Overseeing and serving as Area Director of the Northeast Hotels
- Conducted all 5 hotels audits
- Assisted the properties achieved optimal scores and with the e weekly monitoring for success.
- Improved customer satisfaction ratings with proactive communication, addressing concerns promptly, and seeking feedback for improvements.
- Developed high-performing engineering teams through strategic hiring, focused mentoring, and performance management initiatives.
- Increased production capacity by upgrading equipment and optimizing process workflows.
- Managed budgets effectively while ensuring resource allocation aligned with company goals and objectives.
- Established robust safety protocols to minimize accidents, resulting in a safer working environment for all employees.
- Collaborated closely with sales teams to develop customized solutions that met client needs while driving revenue growth.
- Championed innovation, encouraging new ideas from team members and fostering a culture of continuous improvement.
- Set budgets for engineering tasks, tailoring financial limitations to business goals and optimizing return on investment (ROI) for completed deliverables.
ABLE SERVICES, INC
Engineering Manager
05.2021 - 10.2021
Job overview
- Responsible for the overall implementation of engineering standards and safety programs on the 27 properties assigned to my portfolio
- Supporting clients and delegating daily work assignments to foremen, supervisors, and tradesmen at all facilities
- Overseeing payroll, labor cost and staffing schedules
- Conducting weekly walkthrough with the properties Facilities Managers to meet or exceed resident expectations and specialized services, including cleanliness of the properties
- Directed oversight of projects and contractors along with superintendents and chief engineers
- Responsible for the day-to-day mechanical operations, safety training, energy initiatives
- Monitored FF&E installations and conducted site inspections of construction in progress throughout the facility
- Responsible for the funds collection at each facility
- Responsible for conducting yearly safety and engineering audits.
- Improved engineering processes by streamlining workflows and implementing efficient project management techniques.
- Reduced production downtime by developing effective maintenance schedules and procedures for equipment upkeep.
- Identified areas of improvement in existing systems, providing recommendations that resulted in significant cost savings over time.
OMNI BERKSHIRE PLACE HOTEL
Director of Engineering
04.2016 - 05.2021
Job overview
- Oversee repairs, maintenance, refurbishment, and construction of an expansive luxury hotel in Midtown Manhattan
- Ensured efficiency of mechanical, plumbing, electrical and life safety systems to guarantee the satisfaction and safety of guests and employees
- Accurately forecasted, documented, and reported while managing all levels of contract employee/contractor services
- Responsible for oversight of $1.9 million Restaurant renovation to the property
- Responsible for oversight of $5 million Facade renovation to the property structure
- Responsible for oversight of $6 million in renovations to the building infrastructure and mechanical equipment
- Responsible for oversight of one turnkey guest room suite renovation
- Responsible for the Associates Men and Ladies Locker room renovation
- Responsible for the Reconfiguration of ADA compliance renovations of guest rooms and public space
- Employed successful leadership and operations management of a 28-person property operations department for both Security and Engineering with (26 union and 2 non-union employees) that supported a 235,000 square foot property consisting of 399-guest room, 1 restaurant, 2 kitchens and 10,000 square feet of function space
- Managed the development/oversight of $1.5 million repair and maintenance budget
- Created and implemented preventive maintenance programs, which successfully reduced the number of mechanical malfunctions and associated expenses allowing for a positive experience for all guests
- Responsible for upgrading and maintaining Fitness Center and equipment
- Developed, implemented, and closed out all capital expenditure projects and associated budgets
- Utilized checkbook accounting methods successfully to remain within budget and forecasts with a constant focus on energy saving initiatives and a record of accomplishment of continued reduction of utilities
- Monitored and re-evaluated all maintenance and vendor contracts to ensure value, integrity, and consistent service
- Served as active executive committee member driving leadership, improving employee morale, and enhancing guest and employee satisfaction
- Also, actively participated in establishing hotel goals and business plans
- Regularly monitored utility consumption, applying technologies and strategies that successfully improved efficiencies, reduced emissions and secured significant financial savings
- Achieved 86 Key rating in Energy STAR through the Green Key Eco-Rating material usage, transitioning the building to LED materials
- Continue achieving excellent grades on Energy consumption, obtaining excellent results and energy savings
- Responsible for maintaining liaison between hotel, ownership and third party leased spaces
- Cleared 161 Department of Building Local Law Violations in past 3 years bringing the buildings to DOB and FDNY compliance
- Currently Overseeing and serving as Area Director of the Northeast Hotels
- Conducted all 5 hotels audits
- Assisted the properties achieved optimal scores and with the e weekly monitoring for success.
- Improved customer satisfaction ratings with proactive communication, addressing concerns promptly, and seeking feedback for improvements.
- Developed high-performing engineering teams through strategic hiring, focused mentoring, and performance management initiatives.
- Increased production capacity by upgrading equipment and optimizing process workflows.
- Managed budgets effectively while ensuring resource allocation aligned with company goals and objectives.
- Established robust safety protocols to minimize accidents, resulting in a safer working environment for all employees.
- Collaborated closely with sales teams to develop customized solutions that met client needs while driving revenue growth.
- Championed innovation, encouraging new ideas from team members and fostering a culture of continuous improvement.
- Set budgets for engineering tasks, tailoring financial limitations to business goals and optimizing return on investment (ROI) for completed deliverables.
NEW YORK PALACE HOTEL
Assistant Director of Property Operations
01.2013 - 04.2016
Job overview
- Assist in directing, coordinating, and overseeing the facility's functionality to obtain optimum efficiency and economy of operations including physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems and grounds according to federal, state, and local regulations
- Conduct facility inspections and direct general construction and the installation, maintenance, and repair of electrical and mechanical systems throughout the facility to ensure operational efficiency and safety
- Assist in mentoring, monitoring, and developing team member performance consisting of supervision, scheduling, counseling, evaluations, professional development and delivering recognition and reward
- Work with Director of Property Operations in developing operational and capital budgets
- Directly in charge of assigning, verifying and documenting routine preventive maintenance and repairs in guest rooms overseeing punch lists and holding contractors accountable
- In charge of meeting room renovations with responsibility for 20,000 sq Ft of meeting space
- Supervised full lobby renovation including two bars and two restaurants
- Instrumental in implementing various energy saving initiatives including, but not limited to, LED lighting, water conservation and recycling efforts
- Researched and implemented methods to reduce costs while improving bottom line performance, profitability and guest satisfaction
- Initiated the creation and communication of department standards, policies and procedures in relation to guest service standards, safety, image, appearance and operations.
NEW YORK PALACE HOTEL
Engineering Manager
01.2010 - 01.2013
Job overview
- Supervised and controlled Rooms Preventative Maintenance Program
- Responsible for overall maintenance and condition of all guestrooms, public spaces and function rooms
- Delegated daily work assignments to foremen, supervisors and tradesmen overseeing payroll, labor cost and staffing schedules
- Conducted walkthrough with Front Office Managers and Housekeeping Managers to meet or exceed guest expectations and specialized service upon arrivals
- Directed oversight of a 900-room renovation including daily interaction with project managers and contractors
- Assisted in the facilitation of construction closeout and turnover of rooms, including as-builds, specifications, attic stock and warranty
- Monitored FF&E installations and conducted site inspections of construction in progress throughout the facility.
NEW YORK PALACE HOTEL
HotSOS Administrator
01.2008 - 01.2009
Job overview
- In charge of bringing in the HotSOS system, developing the program and tailoring to the hotel facility, executing the rollout and installation for all departments, training hotel staff and providing ongoing maintenance
- Created department trades, location maps, system standards and guest relations monitoring rules to enhance the program
- Drafted business rules to track guest requests and maintenance
- Created direct time reporting to department managers for guest service standards and reviews of operations to ensure guest satisfaction.
NEW YORK PALACE HOTEL
Engineering Dispatcher - Office Coordinator
01.2003 - 01.2007
Job overview
- Answered calls to log and dispatch reported issues from guest rooms and all hotel facilities issues to tradespeople to perform labor requested
- Tracked guestroom special request electronic installations to install/retrieve supplies after guest departure
- Closed work orders at the end of the shift and wrote reports of pending requests
- Tracked and monitored room PM chart
- Handled the department weekly payroll, schedules and time off requests
- Assisted Foremen and Supervisor scheduling room maintenance with Front Office
- Assisted Director and Assistant Director with purchase orders and labor forecasts
- Assisted Office Manager with Budget and End of the month expenses.
Education
Turner Trade SchoolNew York, NY
Refrigeration - HVAC
08.2015
University Overview
Skills
- Proficient in Microsoft Word, Excel, Office, PC, Mac, Opera, Time Saver, ADP, Kronos, Libra on Demand, Market Matrix, Servidyne, SMS, Synergy MMS, HotSOS System
- HVAC / Refrigeration
- Equipment Calibration
- Equipment Operation
- Safety Meetings
- Team Direction
- Budget Creation
- Workflow Planning
- Recruiting
- Facility Management
- Facility Operations
- Maintenance Procedures
- Troubleshooting
- Guest Experience
- Food and Beverage Management
- Property Maintenance
- Staff Training and Development
- Emergency Preparedness
- Revenue management
- Facilities Management
Certification
- Certified in Principals of Financial Accounting and Budgeting
- Intermediate and Advanced Bookkeeping
- Q-1 Refrigeration License
- S-12 Sprinkler Certification
- P-99 Low Pressure Oil Burner
Awards
Awards
Awarded the Omni Elite Executive Director of Engineering in 2019 & 2022. Awarded Most Improved and best Engineering Department of the year among 52 Omni Branches in 2019.
Awarded Executive in Development Best Performance 2023
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Director of Hotel Operations
OMNI BERKSHIRE PLACE HOTEL
04.2022 - Current
Director of Engineering
OMNI BERKSHIRE PLACE HOTEL
10.2021 - 04.2022
Engineering Manager
ABLE SERVICES, INC
05.2021 - 10.2021
Director of Engineering
OMNI BERKSHIRE PLACE HOTEL
04.2016 - 05.2021
Assistant Director of Property Operations
NEW YORK PALACE HOTEL
01.2013 - 04.2016
Engineering Manager
NEW YORK PALACE HOTEL
01.2010 - 01.2013
HotSOS Administrator
NEW YORK PALACE HOTEL
01.2008 - 01.2009
Engineering Dispatcher - Office Coordinator
NEW YORK PALACE HOTEL
01.2003 - 01.2007
Turner Trade School
Refrigeration - HVAC
Similar Profiles
Vianney VargasVianney Vargas
Director of Payroll & Benefits/Human Resources Intern at THE PLAZA HOTELDirector of Payroll & Benefits/Human Resources Intern at THE PLAZA HOTEL
Danielle LeeDanielle Lee
Director of Front Office at Omni Berkshire HotelDirector of Front Office at Omni Berkshire Hotel
Teresa HoughtalingTeresa Houghtaling
Home Care Supervisor at At Home With Berkshire PlaceHome Care Supervisor at At Home With Berkshire Place
Lakee MckinneyLakee Mckinney
Garbage Truck Driver at Waste Connections Inc.Garbage Truck Driver at Waste Connections Inc.
Anthonio CompasAnthonio Compas
Sales Associate at Rite AidSales Associate at Rite Aid