ELVIRA P DIAZ

• Billing Clerk: Register each account online (Wireline and wireless) Scrub, code, and email billing to finance in a timely manner Create a soft copy for each account, reconcile charges with payments
• Contact vendor (billing discrepancies, credits, dispute charges, and request payment extensions) Track monthly billing charges for all site in the LA basin and globally Ensure terminates services are closed and final billing is completed in a timely manner
• Procurement: Order wireless equipment (e.g., mobile devices, jetpacks, desk phones, and headset) Shipped equipment internal or external to Telecom Department and out of state office locations
• Update user information, Process Change of Responsibility or Transfer of services (e.g., Porting-In/Out a mobile line of services), Suspending or terminate, mobile line of services
• Assist IT Helpdesk: Called vendors for mobile connectivity issues, request warranty replacements, and assist with mobile activations via the vendor portal
• ServiceNow review reports and incoming tickets from End Users (reset voicemail pin, update user information, deprovision services)
• Pulled reports to deprovision telecom services
• Cisco Phone System: Office phone set-up, configured Cisco phone and linked voicemail box, reset voicemail pins, reallocated desk phones to staff, add and remove lines
• Assisted and worked closely with the Network Telecommunications Manager on a Point of Concept to provide the company with a cost saving for mobile services expenses
• Telecom Analyst: Responsibilities remained the same, continued to process billing
• Scrub, code, and email billing to finance in a timely manner Contact vendor (billing discrepancies, credits, dispute charges, and request payment extensions)
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• Billing Clerk: Register each account online (wireline and wireless) Scrub, code, and email billing to finance in a timely manner Create a soft copy for each account, reconcile charges with payments
• Contact vendor (billing discrepancies, credits, dispute charges, and request payment extensions) Track monthly billing charges for all site in the LA basin and globally Ensure terminates services are closed and final billing is completed in a timely manner
• Procurement: Order wireless equipment (e.g., mobile devices, jetpacks, desk phones, and headset) Shipped equipment internal or external to Telecom Department and out of state office locations
• Update user information, Process Change of Responsibility or Transfer of services (e.g., Porting-In/Out a mobile line of services), Suspending or terminate, mobile line of services
• Assist IT Helpdesk: Called vendors for mobile connectivity issues, request warranty replacements, and assist with mobile activations via the vendor portal
• ServiceNow review reports and incoming tickets from End Users (reset voicemail pin, update user information, deprovision services)
• Pulled reports to deprovision telecom services
• Cisco Phone System: Office phone set-up, configured Cisco phone and linked voicemail box, reset voicemail pins, reallocated desk phones to staff, add and remove lines
• Assisted and worked closely with the Network Telecommunications Manager on a Point of Concept to provide the company with a cost saving for mobile services expenses
• Telecom Analyst: Responsibilities remained the same, continued to process billing
• Scrub, code, and email billing to finance in a timely manner Contact vendor (billing discrepancies, credits, dispute charges, and request payment extensions)

• Completes a variety of documentation tasks, including maintaining accurate records, filing, and assembling medical records
• Prepares materials and performs admissions, discharges, and transfers in medical records/E.H.R.
• Answers the telephone, taking messages and screening calls as assigned
• Provides high quality clerical assistance to nursing and medical department staff members, as requested
• Manages routine maintenance of Electronic Medical Records
• Completes basic data entry of clinical billing
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

• Handled sensitive patient information with utmost discretion, maintaining strict confidentiality in accordance with HIPAA regulations.

• Medical Records Technician: Organize and manage patients' health information data
• Ensure paperwork is properly filled out
• Ensure all files are secure
• Gathered and Input information into digital database.
• Generated reports detailing findings and recommendations.
• Updated patient financial information to guarantee accuracy.
• Maintained accurate patient records, updating demographic information and insurance details as needed.
• Handled sensitive patient information with utmost discretion, maintaining strict confidentiality in accordance with HIPAA regulations.

• Billing Clerk: Register each account online (wireline and wireless) Scrub, code, and email billing to finance in a timely manner Create a soft copy for each account, reconcile charges with payments
• Contact vendor (billing discrepancies, credits, dispute charges, and request payment extensions) Track monthly billing charges for all site in the LA basin and globally Ensure terminates services are closed and final billing is completed in a timely manner
• Procurement: Order wireless equipment (e.g., mobile devices, jetpacks, desk phones, and headset) Shipped equipment internal or external to Telecom Department and out of state office locations
• Update user information, Process Change of Responsibility or Transfer of services (e.g., Porting-In/Out a mobile line of services), Suspending or terminate, mobile line of services
• Assist IT Helpdesk: Called vendors for mobile connectivity issues, request warranty replacements, and assist with mobile activations via the vendor portal
• ServiceNow review reports and incoming tickets from End Users (reset voicemail pin, update user information, deprovision services)
• Pulled reports to deprovision telecom services
• Cisco Phone System: Office phone set-up, configured Cisco phone and linked voicemail box, reset voicemail pins, reallocated desk phones to staff, add and remove lines
• Assisted and worked closely with the Network Telecommunications Manager on a Point of Concept to provide the company with a cost saving for mobile services expenses
• Telecom Analyst: Responsibilities remained the same, continued to process billing
• Scrub, code, and email billing to finance in a timely manner Contact vendor (billing discrepancies, credits, dispute charges, and request payment extensions)

• Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
• Handled account payments and provided information regarding outstanding balances.
• Interacted with vendors to resolve billing disputes and respond to inquiries.
• Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
• Conducted regular reviews of billing procedures to identify and implement cost-saving opportunities.
• Verified accuracy of billing data and corrected discrepancies.