Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic
Elvira Pineda

Elvira Pineda

Fullerton

Summary

Dynamic management professional with over seven years of experience in delivering results through meticulous attention to detail and adaptability. Proven ability to empower teams and foster collaboration, leading to strong relationships and effective communication. Committed to excellence, consistently achieves high-quality outcomes by implementing innovative solutions and strategic thinking. Expertise in supervision, team building, and customer service drives organizational success and enhances employee engagement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Asst.

The Walt Disney Co.
Anaheim, Ca
08.2023 - 07.2024
  • I received over 60 recognize now awards based on my customer service performance under 4 months
  • Maintained a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property
  • Ensuring Exceptional Customer Service
  • Managed day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Analyzed information and evaluating results to choose the best solution and solve problems
  • Worked with food and beverage manager, bar manager, kitchen manager, entertainment manager
  • Contact: Reference upon request

Customer Service Manager

Acapulco Auto Co.
Santa Ana, Ca
05.2016 - 05.2022
  • Company Overview: Permanently closed
  • Responsible for supervising, managing and enhancing overall customer experience
  • Addressed inquiries, resolves issues, and maintained a high level of customer engagement
  • Responsible for quickbooks accounting, preparing records, accepting payment in forms of cash/credit card/checks or outside funding
  • Performed in high-energy, dynamic and team-oriented environments
  • Partnered with business leaders to develop and execute shared services integration plans by ensuring key milestones are met and dependencies managed
  • Permanently closed
  • Contact: Michael Gomez - 714-469-2616

Education

B.S - Operations Management

Cal State Los Angeles
CA
02.2025

Minor - Business Intelligence

Cal State Los Angeles
CA
02.2025

Associate - Law, Public Policy and Society

Fullerton College
Fullerton, CA

Associate - Interdisciplinary Studies: Social Sciences

Fullerton College
Fullerton, CA

Skills

  • Collaborative Leadership
  • Project Planning
  • Effective Communication
  • Flexibility in Changing Environments
  • Proficient in Computer Applications
  • Strong Attention to Detail
  • Strategic Problem Solving
  • Analytical Problem Solving
  • Cross-Functional Collaboration
  • Collaborative Teamwork Abilities
  • Engaged Listening
  • Complaint resolution
  • Staff education and training
  • Cash handling

Certification

  • Executive Leadership Certification
  • Advanced Leadership Certification
  • Management Certificate

Languages

  • English, Full Professional Proficiency
  • Español, Native or Bilingual Proficiency
  • ASL, Limited Working Proficiency

Languages

Spanish
Native/ Bilingual
Asl
Limited

Timeline

Customer Service Asst.

The Walt Disney Co.
08.2023 - 07.2024

Customer Service Manager

Acapulco Auto Co.
05.2016 - 05.2022

B.S - Operations Management

Cal State Los Angeles

Minor - Business Intelligence

Cal State Los Angeles

Associate - Law, Public Policy and Society

Fullerton College

Associate - Interdisciplinary Studies: Social Sciences

Fullerton College

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Elvira Pineda