Elvira Quintero
San Jose,CA
Summary
Resourceful Resident Services Coordinator known for high productivity and efficient task completion. Specialize in community engagement, conflict resolution, and program development to enhance resident satisfaction and well-being. Excel in communication, empathy, and problem-solving to effectively manage resident needs and foster positive community relationships.
Overview
13
13
years of professional experience
Work History
Resident Services Coordinator
Alta Housing Management & Services
Mountain View, CA
02.2024 - Current
- Built trusting relationships with residents through outreach and service delivery.
- Assessed the health, wellness, and functional needs of residents and identified specific support needs related to household stability, wellness, and independence, and linked residents with necessary resources in appropriate areas such as transportation, food security, health care, in-home support, and mental health needs.
- Partnered with diverse households to create an empowering living environment through strengths-based, resident-driven, impactful programming.
- Strengthen community relationships through intentional, culturally appropriate community empowerment initiatives.
- Helped households thrive through resource connections with community partners.
- Participated in weekly staff meetings to discuss current cases and develop strategies for addressing client needs.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Developed and deepened relationships with residents and fellow staff.
Outreach Coordinator, SCC
Abode Services
San Jose, CA
05.2022 - 01.2024
- Act as a liaison between the Office of Supportive Housing and Abode Services staff
- Provide leadership and supervision necessary to coordinate multi-disciplinary integrated outreach team
- Provide direct services to clients both on and off the mobile health clinic
- Services to include but not limited to
- Outreach and engagement assessment, and linkage to resources
- Provide support to staff when dealing with clients' crisis
- Submit logs and case notes for HMIS tracking system
- Process timesheets, PTO requests, mileage, and reimbursement
- Facilitate regular case conferencing meetings
- Assist in coaching staff and in ongoing skill development efforts
- Develop professional relationships with other agencies and external stakeholders
RRH Wave Program
Abode Services
Santa Cruz, CA
05.2021 - 05.2022
- Assessed and resolved client concerns using Motivational Interviewing techniques
- Ensured that all appropriate referrals for identified services on the service plans are made and coordinated with service providers via contracted network providers or community resources
- Analyzed, organized, planned, scheduled and coordinated care with other parties involved
- Support participants with obtaining their Health and Housing documentation for document readiness
- Help identify potential housing opportunities; complete paperwork needed and prepare for housing
- Coordinate move-in to new unit, interview with landlords and unit viewings
- Utilize motivational interviewing techniques to explore participants substance abuse using Harm Reduction Model
- Maintained records of progress, recording outcomes in HMIS (Homeless Management Information systems)
- Participate in weekly case management and other program meetings
SCC Outreach Program
Abode Services
San Jose, CA
03.2019 - 05.2021
- Lead outreach and engagement to homeless adults with mental health diagnosis in the spirit of "doing whatever it takes"
- Responsible for gathering and compiling client/service/outreach data and maintaining case notes
- Experience with HMIS preferred
- Completed required assessments and documentation in order to house chronically homeless individuals in Santa Clara County
- Work collaboratively with a multidisciplinary team
- Link participants to resources which may include hotels, food, clothing, and connection to a variety of services
Project Welcome Home
Abode Services
San Jose, CA
03.2017 - 03.2019
- Provide outreach, case management, rehabilitation and re-housing services to chronically homeless individuals suffering from severe mental health disorders, substance use disorders, and chronic health conditions
- Ensure concise, timely, and accurate Medi-Cal documentation using BIRP format
- Assist clients with establishing goals and strategies for increasing self-sufficiency and independence
- Adapt communication style and approach to effectively reach each client based on his or her individual needs
Mariposa
Pathway, Inc.
San Jose, CA
07.2015 - 03.2017
- Conducted client intakes and discharges and updated records in the Unicare system
- Oversaw operational and administrative aspects of the program
- Provided a wide range of client case management
- Ensured confidentiality while dispensing medication and filing client data protected under HIPAA
- Coordinated client care with outside multidisciplinary teams
Project Ninety, Inc.
San Jose, CA
08.2013 - 04.2016
- Prepared monthly and quarterly financial reports for the Department of Alcohol & Drug Services
- Supported the Intake Director and organized client transfers within the managed care system
- Coordinated all intake referrals, screened clients and prepared intake paperwork
- Acted as an Authorized Representative for connecting clients to resources/income
- Scheduled, collected and submitted payments from SDI, SSI and private-pay clients
Solace Supportive Living, Inc.
San Jose, CA
01.2012 - 08.2013
- Maintain documentation including, filing internal reports
- Coordinate collection of monthly fees and kept accurate records of receipts
- Facilitate weekly house meetings, review schedules and monitor progress of clients
- Observe client routines and behaviors and document appropriately
- Perform regular and random house inspections and coordinate UA testing
- Inventory and purchase all food and supply for the facility
Skills
- Santa Clara County Department of Alcohol and Drug Services Certifications
- Emphasis on harm reduction in substance use and permanent supportive housing
- Effective communication with clients of a dual-diagnosed population
- Clarity HMIS data
- Current CPR
- Confidentiality, HIPAA, and 42 CFR, compliance, cultural and linguistically appropriate services, communicable diseases, ethics
- Prevention of Sexual Harassment, Co-Occurring Disorders (Clinical Implications)
- Medi-Cal billing
- Mental Health Support
- Professional Demeanor
- Multitasking
- Problem-Solving
- Problem-solving abilities
- Excellent Communication
- Relationship Building
- Analytical Thinking
- Case Management
- Mental health awareness
Languages
Spanish – speak, read, and write at a fluent level
Accomplishments
- Oversaw twelve beds in a Transitional Housing Unit for women with children for over three years with a 42% successful transition rate
- Effectively managed accurate census logs for multiple facilities and created capacity reports for the Quality Improvement Department
- Improvement Division of DADS-Santa Clara County: efficiently transitioned in-custody and chronically homeless individuals into treatment or housing by communicating across various criminal justice and social service systems of Santa Clara County
Languages
Spanish
Native/ Bilingual
Timeline
Resident Services Coordinator
Alta Housing Management & Services
02.2024 - Current
Outreach Coordinator, SCC
Abode Services
05.2022 - 01.2024
RRH Wave Program
Abode Services
05.2021 - 05.2022
SCC Outreach Program
Abode Services
03.2019 - 05.2021
Project Welcome Home
Abode Services
03.2017 - 03.2019
Mariposa
Pathway, Inc.
07.2015 - 03.2017
Project Ninety, Inc.
08.2013 - 04.2016
Solace Supportive Living, Inc.
01.2012 - 08.2013
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