Elvira Quiroga
Hialeah,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Costumer Service Representative
Teleperformance
North Lauderdale, FL
09.2023 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Collaborated with others to discuss new opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
Costumer Service
Paradise Freight
Medley, FL
12.2021 - 08.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Some College (No Degree) - Medical Assisting
Florida Career College - Miami
Miami, FLSkills
- Inbound and Outbound Calling
- Paperwork Processing
- Appointment Scheduling
- Data Entry
- Microsoft Excel
- Active Listening
- Customer Education
- Problem-Solving Abilities
- Call Center Operations
- Multi-Task Management
- Customer Service
- Computer Skills
- Excellent Communication
- Training & Development
Certification
- CPR
- Medical assistant
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Costumer Service Representative
Teleperformance
09.2023 - Current
Costumer Service
Paradise Freight
12.2021 - 08.2022
Some College (No Degree) - Medical Assisting
Florida Career College - Miami