Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elvira Ramirez

Mesquite,US

Summary

Customer Service Representative with over 10 years of experience delivering exceptional service in fastpaced environments. Demonstrates strong skills in problem-solving, organization, and client relationship building, backed by extensive experience in retail and logistics roles. Committed to enhancing customer satisfaction and operational efficiency through effective communication and teamwork.

Overview

10
10
years of professional experience

Work History

Kitting Associate/Shipping Specialist

Maverick Concepts
06.2022 - Current
  • Eagerly learned warehouse kitting processes, consistently meeting deadlines and maintaining high accuracy in inventory management
  • Worked closely with team members to optimize kitting procedures, fostering a productive and harmonious work environment
  • Meticulously organized inventory, ensuring precise kitting and reducing errors, contributing to smooth warehouse operations
  • Collaborated with cross-functional teams to refine kitting strategies, fostering a culture of precision and teamwork
  • Ensured meticulous attention to detail in kitting, minimizing discrepancies and supporting efficient warehouse functions
  • Optimized kitting accuracy, reducing errors, and ensuring effective inventory management for smooth operations
  • Streamline shipping operations at Maverick Concepts, ensuring timely deliveries and improving customer satisfaction through efficient logistics
  • Analyze shipment data to optimize routes and reduce costs, enhancing overall operational efficiency and contributing to cost savings
  • Coordinate with team members to resolve shipping issues, fostering a cooperative environment and ensuring seamless logistics processes
  • Drive process improvements in shipping, achieving measurable results in delivery times and customer feedback
  • Monitor shipping details meticulously to prevent errors, ensuring accuracy and reliability in all logistics operations
  • Work closely with cross-functional teams to streamline logistics workflows, ensuring seamless coordination and timely issue resolution
  • Facilitate cross-departmental communication to enhance logistics strategies, boosting delivery efficiency and customer satisfaction.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Conducted research to address shipping errors and packaging mistakes.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Whole Foods Prime Shopper

Amazon
01.2022 - 03.2022
  • Consulted customers on food selections, enhancing order accuracy and satisfaction
  • Optimized routes using store layout knowledge, reducing wait times and improving efficiency.
  • Built strong rapport with store teams, ensuring smooth operations and high-quality service delivery for optimal customer satisfaction
  • Maintained impeccable workstation standards, ensuring health compliance and elevating operational efficiency
  • Utilized real-time communication tools to support order accuracy, fostering customer trust and encouraging repeat business
  • Streamlined order processing, enhancing customer satisfaction and operational efficiency through strategic collaboration with team
  • Analyzed order patterns to predict demand fluctuations, ensuring optimal inventory levels and reducing stockouts
  • Ensured precise order assembly, minimizing errors and reinforcing trust in service reliability
  • Enhanced customer satisfaction by effectively resolving service issues and optimizing checkout processes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Observed store's safety regulations while engaged in product fulfillment activities.

Customer Service Associate

Dillard's
12.2014 - 11.2019
  • Managed high volume of internal and external calls to coordinate communication with staff
  • Successfully handled cash and credit card reimbursements daily as well as completing sales transactions when necessary
  • Stocked, replenished, and organized supplies with accuracy and efficiency, completing task faster than average associate
  • Memorized store organization, as well as store merchandise and discounts, and directed customers to desired merchandise
  • Assisted department supervisors when needed in handling cash registers, organizing their inventory rooms, labeling merchandise, and filing.
  • Conducted daily detailed audits of cash registers and safe boxes, ensuring financial accuracy and compliance across all transactions
  • Executed precise order fulfillment for online and in-store pickups, maintaining high standards of accuracy and speed
  • Mentored new hires, fostering a supportive learning environment that accelerated onboarding and improved team performance
  • Implemented efficient checkout solutions, minimizing wait times and enhancing the overall shopping experience
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Education

High School Diploma -

North Mesquite High School
Mesquite, Tx
05.2014

Skills

  • Basic Software Navigation
  • POS Software Proficiency
  • Client Trust Establishment
  • Effective Troubleshooting
  • Effective Organization
  • Effective Prioritization
  • Time Management
  • Freight coordination
  • Multitasking
  • Teamwork skills
  • Phone Etiquette
  • Resourcefulness

Timeline

Kitting Associate/Shipping Specialist

Maverick Concepts
06.2022 - Current

Whole Foods Prime Shopper

Amazon
01.2022 - 03.2022

Customer Service Associate

Dillard's
12.2014 - 11.2019

High School Diploma -

North Mesquite High School

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Elvira Ramirez