Elvira-Raye Tolliver-Grays
Stevens Point,WI
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, conflict resolution, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a Dynamic team and make a positive impact. Experienced in fast-paced environments and adaptable to last-minute changes and thrives under pressur.
Overview
4
4
years of professional experience
Work History
Resident Assistant
University of Wisconsin Stevens Point
Stevens Point, WI
08.2024 - 05.2025
- Maintained accurate records of incidents that occurred in the residence hall community.
- Developed positive relationships with all members of the residence hall community.
- Conducted monthly programs and socials to make connections with residents.
- Helped residents connect with resources within the university.
- Mediated conflict meetings between residents.
- Observed and responded to residents that indicated personal, social, and/or academic problems.
- Kept accurate documentation of policy violations and safety concerns.
- Enforced university policies and residential hall regulations.
- Conducted monthly health and safety checks.
- Assisted with crisis management and emergency situations
Front Desk Receptionist
University of Wisconsin Stevens Point
Stevens Point, WI
09.2024 - 05.2025
- Worked with facilities and maintenance staff to address and resolve building and room issues.
- Performed data entry into computer systems to maintain accurate records of resident information.
- Signed for packages, recorded deliveries and distributed to personnel.
- Investigated and analyzed resident complaints to identify and resolve issues.
- Resolved any resident complaints or issues in a timely fashion following established protocols.
- Handled sensitive information in a confidential manner.
- Coordinated maintenance requests for office equipment and facilities.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Explained policies and procedures to visitors.
- Handled incoming and outgoing mail and packages.
Shift Lead
Dunkin' Brands
Waupaca, WI
05.2022 - 05.2023
- Responded to customer inquiries and complaints in a professional manner.
- Implemented company policies consistently across all shifts.
- Ensured that all safety protocols were followed at all times.
- Trained new employees on company policies, procedures, and job duties.
- Delegated tasks to employees and monitored activities and task completion.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Conducted regular inventory checks to maintain accurate stock levels.
- Taught staff upselling techniques to meet revenue targets.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Checked orders for quality and completeness.
- Provided guidance and support to other team members as needed.
- Utilized POS systems efficiently for order processing and inventory management.
Sandwich Artist
SUBWAY®Restaurants
Appleton, WI
07.2021 - 12.2021
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Completed opening, closing and shift change tasks by following company guidelines.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Used POS to process cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained cleanliness of work area throughout shift.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Kept customer and food preparation areas clean and well-organized and regularly replenished supplies.
Education
Bachelor of Arts - Fine Arts
University of Wisconsin, Stevens Point
Stevens Point, WISkills
- Crisis management and intervention
- Artistic design
- Digital media
- Project management
- Client relations
- Event planning
- Conflict resolution
- Team collaboration
- Customer service
- Multitasking
- Critical thinking
- Decision-making
- Problem-solving aptitude
- Inventory and supply management
- Relationship building
- Record keeping
- Emotional support
- Health and safety compliance
References
References available upon request.
Timeline
Front Desk Receptionist
University of Wisconsin Stevens Point
09.2024 - 05.2025
Resident Assistant
University of Wisconsin Stevens Point
08.2024 - 05.2025
Shift Lead
Dunkin' Brands
05.2022 - 05.2023
Sandwich Artist
SUBWAY®Restaurants
07.2021 - 12.2021
Bachelor of Arts - Fine Arts
University of Wisconsin, Stevens Point
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