ELVIRA RIVERA
San Antonio
Summary
Capable of achieving sales goals as part of a team. Dependable and punctual manager with exceptional skills. Optimize long-term success by effectively balancing targets with resources. Excellent customer service, communication, and listening skills, as well as experience with cash management and point-of-sale systems. Team player who is also a good communicator. To meet and exceed objectives, you must be well-organized and effective in encouraging employee cooperation and productivity.
Overview
19
19
years of professional experience
Work History
Sales Associate
Cricket Wireless
10.2024 - 05.2025
- Enhanced customer experience by providing tailored product recommendations.
- Managed inventory levels to ensure optimal stock availability and reduce shortages.
- Collaborated with team members to achieve sales goals and improve service delivery.
- Trained new associates on sales techniques and company policies to ensure consistency.
- Developed strong relationships with clients, fostering loyalty and repeat business.
Store Manager
PLS Check Cashers
09.2021 - 09.2022
- Manage point-of-sale systems, focusing on accuracy and efficiency.
- Generated repeat business through excellent customer service.
- Was in charge of the Store start-up's daily operations, which included staffing and training, compliance, inventory control, and financial functions.
- Counted cash drawers and made bank deposits
- I'm establishing a loyal customer base.
- Hired staff members who brought talent, enthusiasm, and experience to an already talented team of by recruiting, interviewing, and hiring them.
Outbound Sales Specialist
Spectrum Store
07.2020 - 08.2021
- Pushed for operational changes that resulted in cost savings and higher profit margins.
- Had an excellent attendance record and was always on time for work.
- Answered calls per Timeframe to help customers with their questions and concerns.
Assistant Manager
Speedy Cash
09.2012 - 06.2020
- Led team in achieving operational efficiency through process improvement initiatives.
- Developed and implemented training programs to enhance staff performance and service quality.
- Oversaw daily operations, ensuring compliance with company policies and regulatory standards.
- Analyzed customer feedback to identify trends and implement strategies for service enhancement.
- Managed cash handling procedures, maintaining accuracy and reducing discrepancies in transactions.
- Utilized financial software for reporting, budgeting, and forecasting to optimize resource allocation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Front Desk Receptionist
Dr.Rachel Tellez
11.2011 - 12.2012
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Coordinated appointments and schedules for staff and clients, enhancing workflow efficiency.
- Maintained accurate records of guest interactions, contributing to data management efforts.
- Handled multi-line phone systems, directing calls to appropriate departments promptly.
- Developed positive relationships with guests, promoting repeat business through excellent service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front End Manager/HR
El Rancho Supermercado
05.2010 - 11.2011
- Led front-end operations, ensuring optimal customer service and efficient workflow management.
- Trained and mentored staff on best practices for customer engagement and product knowledge.
- Implemented process improvements that enhanced inventory management and reduced stock discrepancies.
- Collaborated with marketing to develop promotional strategies that drove customer traffic and sales growth.
- Managed scheduling and delegation of tasks, optimizing team performance during peak hours.
- Ensured compliance with company standards for merchandising, presentation, and safety protocols.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Customer Service Representative
Tom Thimb
08.2006 - 12.2010
- Provided exceptional customer support through phone, email, and live chat channels.
- Resolved complex customer inquiries by utilizing CRM software efficiently.
- Trained new team members on best practices for customer interaction and service protocols.
- Implemented feedback mechanisms to enhance service delivery and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
GED - undefined
City of Laredo Community Development
Laredo, TX01.2003
Skills
- Customer relations
- Team leadership and coaching
- Accurate money handling
- Opening and closing procedures
- Staff management
- Recruiting
- Interviews
- Training and development
- Bank deposit procedures
- Goals and performance
- Financial operations management
- Excellent customer service skills
- Customer-oriented
Languages
Spanish
Professional Working
Timeline
Sales Associate
Cricket Wireless
10.2024 - 05.2025
Store Manager
PLS Check Cashers
09.2021 - 09.2022
Outbound Sales Specialist
Spectrum Store
07.2020 - 08.2021
Assistant Manager
Speedy Cash
09.2012 - 06.2020
Front Desk Receptionist
Dr.Rachel Tellez
11.2011 - 12.2012
Front End Manager/HR
El Rancho Supermercado
05.2010 - 11.2011
Customer Service Representative
Tom Thimb
08.2006 - 12.2010
GED - undefined
City of Laredo Community Development
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