Elvira Rizvanovic
Naperville,IL
Summary
Enthusiastic and team oriented Community Director accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Quality focused professional with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflicts and crisis resolutions. Prepared to leverage 13 years of experience working on variety of properties to take on new role with room for growth and advancement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Community Director
TGM
03.2023 - Current
- Conducting regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Daily, weekly and monthly reporting to ownership
- Managing all capital projects for 712 apartment homes and amenity facilities
- Handling tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhancing tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinating with legal counsel to resolve tenant disputes.
- Overseeing lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Managing budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Establishing strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Monitoring market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Developing annual operating budgets and forecasts, as well as sales and marketing plans.
- Managing budget effectively, ensuring all property expenses were kept within allocated funds.
- Negotiating favorable contracts with vendors, cutting operational costs without compromising service quality.
- Demonstrating strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Fostering positive relationships with residents by addressing concerns promptly and effectively.
- Supervising on-site staff, providing guidance, training, and performance evaluations as needed.
- Hiring and training new team members on best practices and essential knowledge required for their roles.
- Overseeing maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
- Improving resident satisfaction through timely and effective communication and conflict resolution.
- Increasing community engagement by planning and executing various events and initiatives.
- Responding promptly and effectively to out-of-hours emergencies such as maintenance needs and any incidents.
- Helping to establish community norms and ground rules for open communication and responsible conduct.
- Payroll Management
Property Manager
RUME Services
04.2022 - 03.2023
- Employee recruitment, supervision, training, development, motivation and termination
- Daily staff meeting and coordinating with maintenance daily to ensure timely completion of work orders, apartment turns, and improving overall property condition
- Reducing delinquency and generating more rent income
- Overseeing all operations including: Collections, Evictions, Vacancy Anticipation, Marketing, Lease Renewals, Forecasting, Expense Control, Audits, Budget Control, Purchase Orders, Work Orders, Contract Bids and management of Capital improvement projects as well as normal operating budget
- Maintaining and controlling community income in addition ot expenses
- Increasing NOI by 6-8%
- Daily Inspection of the community, amenities and make readies
- Managing and optimizing leasing and applicant approval
- On call and emergencies 24x7 basis
- Implementing marketing and leasing initiatives that ensure maximum occupancy
- Ensuring the smooth running of our community in fast-paced environment
- Generating weekly and monthly reports to ownership and management
- Monitoring complaint log daily and processing all requests and concerns daily
- Executing monthly resident events
Assistant Property Manager/Accountant
BH Management Services
11.2019 - 04.2022
- Increased occupancy from 88% to 97% through dynamic sales and marketing initiatives
- Training leasing staff and developing strong and successful team
- Leasing apartments, managing leasing staff and overseeing leasing process
- Inspecting property and apartments, communicating and reporting any concerns to property manager and maintenance supervisor
- Resident Renewals
- Implementing business strategies to maximize tenant satisfaction and reduce vacancies
- Developing strong, professional relationships with contractors, customers, potential residents and residents by initiating collaboration and delivering exemplary service and engagement
- Addressing and resolving all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for residents
- Submitting work orders and following up with residents on completed service
- Generating the necessary legal action, document, and process in accordance with state and company guidelines
- Handling all security deposit refunds and collections
- Preparing daily, weekly and monthly reports, financial documents and invoices
- Assessing accounting accuracy, daily deposits, daily A/P and A/R tracking, budgeting, online rent payments, petty cash reconciliations, rent assistance program for residents
- Identifying operational process inefficiencies and recommended necessary improvements
- Assisting to property manager in overseeing daily operations, rehabs, construction, contractors, approval of leasing applications and an administration of various tasks
- Planning and conducting resident monthly events and meetings on daily basis to enable residents to voice concerns and provide forum for issues to be addressed
Assistant Community Manager
Greystar Property Management
02.2019 - 10.2019
- Oversaw leasing and marketing
- Assisted Property Manager in the overall operation of the property, day-to-day implementation of policies, procedures, and programs
- Enforced company policies and procedures to strengthen operational standards
- Assisted Property Manager in evaluating employee performance and cultivating improvement initiatives
- Enhanced sales by implementing marketing and promotional improvements
- Preparing, processing and signing all leasing contracts and rules for move ins
- Submitting all required reports and maintain records according to Greystar policies
- Delegated daily tasks to team members to optimize group productivity
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Analyzed resident accounts, insurance policies and lease contracts
- Created and executed short- and long-term customized comprehensive financial strategies to reach company goals
- Processed move in/ move out accounts
- Experienced in various types of properties including new construction, luxury apartments, and rehabs
Assistant Community Manager
Pinnacle Property Management
09.2017 - 02.2019
- Maintained the accurate records all community transactions and submitted on a timely basis
- Ensured that all rents and late fees/check charges are collected, posted, and deposited in a timely manner
- Maintained constant communication with residents to strive the company goal of the lowest delinquency $0 at the end of the month
- Generating the necessary legal action, document, and process in accordance with state and company guidelines
- Dealing with the resident concerns and requests on a timely basis to ensure resident satisfaction with management
- Assisted the Investment Property Owners in preserving and increasing the value of their real estate investment
- Leased apartment homes, executed resident renewals, hosted resident events
Leasing and Marketing Manager
Village Green Companies
08.2005 - 08.2009
- Provided tours of property and amenities to prospective residents and offered valuable information regarding major features
- Marketed property to prospective residents by giving tours and pointing out key features
- Developed strong, professional relationships with prospects and residents by initiating collaboration and delivering exemplary service and engagement
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages
- Escalated critical issues to property manager to deliver immediate resolution
- Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication
- Coordinated and followed up on maintenance requests for residents
- Detailed application requirements and conducted application screening on applicants
- Implemented business strategies to maximize resident satisfaction and reduce vacancies
- Experienced in various types of properties including new construction, luxury apartments, and rehabs
Business Manager for Trish McCoy Cosmetics
Nordstrom
08.2003 - 08.2005
- Managed all communication with beauty advisors and assist in all client file activities
- Provided optimal level of customer services and ensured achievement of all sales goals
- Facilitated strategies to present and sell merchandise through regular product demonstrations
- Prepared and implemented effective calendar for product line on monthly basis and manage all promotions
- Managed all communication with account representatives and store staff to maximize sales and increase productivity
- Ensured compliance to all vendor guidelines and standards for merchandise
- Provided training to all beauty advisors and ensure compliance to all company objectives
- Performed all stock keeping processes and assist to replenish all stocks as per organization policies
- Assisted in organizing and hosting Nordstrom Beauty and Fashion Shows
Education
Group Fitness Instructor Certification -
01.2022
Personal Trainer Certification -
01.2021
Business Administration And Management -
06.1998
Business - Business Management
Academy of Business
Zagreb05.1998
Skills
- Time Management
- Organization
- Yardi, MRI, Onsite, CRM
- Customer Service-focused
- Financial Budgeting and Reporting
- Exceptional Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Background Checking
- Documentation Skills
- Resident Retention and Relations
- AP, AR
- Social Media Engagement
- Project Management
- Resident Eviction Laws Experience
- Conflict Resolution
- Maintenance Knowledge
Certification
- Illinois Leasing License, 2005-2022
- Group Fitness Instructor Certification, 2010-2022
- Personal Trainer Certification, 2012-2021
References
Available upon request
Languages
Croatian
Native or Bilingual
German
Professional Working
Timeline
Community Director
TGM
03.2023 - Current
Property Manager
RUME Services
04.2022 - 03.2023
Assistant Property Manager/Accountant
BH Management Services
11.2019 - 04.2022
Assistant Community Manager
Greystar Property Management
02.2019 - 10.2019
Assistant Community Manager
Pinnacle Property Management
09.2017 - 02.2019
Leasing and Marketing Manager
Village Green Companies
08.2005 - 08.2009
Business Manager for Trish McCoy Cosmetics
Nordstrom
08.2003 - 08.2005
Personal Trainer Certification -
Business Administration And Management -
- Illinois Leasing License, 2005-2022
- Group Fitness Instructor Certification, 2010-2022
- Personal Trainer Certification, 2012-2021
Group Fitness Instructor Certification -
Business - Business Management
Academy of Business
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