Elvira Roman
Haltom City
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
17
17
years of professional experience
Work History
Patient Services/Customer Services
A to Z Pediatric Therapy
10.2024 - Current
- Showcased agility in learning and flexibility in responding to changing situations.
- Articulated ideas clearly and concisely in both verbal and written formats to enhance collaboration.
- Contributed to team success by offering support and mentorship to enhance overall performance.
- Exhibited strong organizational capabilities and meticulous attention to detail, driving consistent performance excellence.
- Collaborated with families to provide timely information on insurance eligibility changes.
- Coordinated with clinics to receive timely updates on care plans and effectively requested insurance authorizations.
- Produced comprehensive Microsoft Excel spreadsheets and reports that facilitated informed decision-making. Achieved improved data organization and clarity, leading to enhanced team productivity and project success.
Quality Control Inspector
Group O Supply Chain Solutions
10.2021 - 07.2023
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Wrote detailed reports outlining performance, quality and defect rates.
Receiver
GENCO
03.2015 - 03.2019
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Organized storage areas to maximize movement and minimize labor.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
Cashier
McDonald’s
10.2008 - 06.2013
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
Diamond Hill-Jarvis High School
Fort Worth, TX06.2010
Skills
- OSHA Compliance
- Schematic Understanding
- Sampling Protocols
- Training and Mentorship
- Quality Control
- Materials Testing
- Customer service
- Microsoft Excel
- Paperwork processing
Language
- Spanish
- English
Timeline
Patient Services/Customer Services
A to Z Pediatric Therapy
10.2024 - Current
Quality Control Inspector
Group O Supply Chain Solutions
10.2021 - 07.2023
Receiver
GENCO
03.2015 - 03.2019
Cashier
McDonald’s
10.2008 - 06.2013
High School Diploma -
Diamond Hill-Jarvis High School