Elvira Vazquez
San Antonio,TX
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 7 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Highly organized knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation,and update charts. Self motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Bucay Center For Dermatology And Aesthetics
18707 Hardy Oak, Suite 101 San Antonio, TX 78258
05.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Answered multi-line phone system, 100+ calls per day, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Maintained strict compliance with HIPAA regulations, ensuring confidentiality of sensitive patient information.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
Provider Utilization Coordinatior
QTC Leidos
San Antonio Tx
10.2016 - 04.2022
- Consistent and effective communication with IPA providers and operations
- Ability to effectively utilize reports and tools to communicate IPA provider schedules to the providers and to communicate and escalate information and trends to VAO
- Proactively communicate issues/concerns with IPA provider schedule proactively to VAO leadership teams as necessary
- Ability to coordinate with regional utilization manager (RUM) on IPA utilization issues
- Responsible for building and adjusting provider schedules
- Constantly evaluates utilization of dedicated IPA providers
- Prevention of gaps and overbooking in provider's electronic schedules
- Time slot capitalization which includes communication with operation scheduling staff
- Efficiently utilize electronic tools and workflows in order to manage resources such as E-process, PRM and Outlook
- Ability to prioritize operations and provider's requests when and if necessary.
Education
Certificate - Medical Assisting
Medical Assistant - Southern Careers Institute
San Antonio, TX01.2014
High School Diploma -
Broady Academy
Kirby Tx 01.2013
Skills
- Presentation Design
- Workflow Optimization
- Reception Oversight
- Appointment Scheduling
- Bookkeeping
- Calendar Management
- Microsoft Word
- Microsoft PowerPoint
- Inventory Systems
- Microsoft Excel
- Quickbooks
- Meticulous Attention to Detail
Qualifications Summary
- Case management of disability referrals
- Proficiency in Microsoft Office, EHR, Eprocess, and EClinical Works
- Effective written & verbal communication skills
- Outstanding Customer Service
- Detailed multi-tasker
- Flexible problem-solving and collaboration experience
- Fluent in Spanish- read, write, and speak
- Medical terminology and medical office policies & procedures (HIPPA, PHI)
- Punctual and exemplary in maintaining strong work ethic
Volunteer Experience
- Elf Louise (JPMorgan Chase)
- Medina Children's Home (JPMorgan Chase)
- Ronald McDonald House (JPMorgan Chase)
- San Antonio Food Bank (JPMorgan Chase & Valero)
- San Antonio Children's Shelter (JPMorgan Chase)
- San Antonio Children's Museum - Kids Gingerbread Project (Valero)
- Alazan Apache Courts Christmas Party (Valero)
References
AVAILABLE UPON REQUEST
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Bucay Center For Dermatology And Aesthetics
05.2023 - Current
Provider Utilization Coordinatior
QTC Leidos
10.2016 - 04.2022
Certificate - Medical Assisting
Medical Assistant - Southern Careers Institute
High School Diploma -
Broady Academy