Elvira Vieyra
South San Francisco,California
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
City Of South San Francisco
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail to record, archive, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Client Relationship Consultant
USBank
03.2006 - 04.2023
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Processed deposits, withdrawals and ACH transfers accurately.
Education
High School Diploma -
Baden High School
South San Francisco, CA06.2004
Skills
- Bilingual
- Data Entry Documentation
- Excel Spreadsheets
- Customer Service
- Filing
- Phone Call Answering
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
City Of South San Francisco
05.2023 - Current
Client Relationship Consultant
USBank
03.2006 - 04.2023
High School Diploma -
Baden High School
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