Elvira V. Lopez
Farmingville,NY
Summary
Tenacious team player with strategic and analytical approach to solving problems. Proven track record of maintaining efficient office operations and confidentiality. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. With over twenty years of experience building sales teams to reach performance goals. Focused, organized and committed to fostering high-productivity and morale. Advanced communication and presentation skills. Excels in leadership roles, using empowering motivation.
Overview
30
30
years of professional experience
Work History
National Sales Manager
Rubies II LLC
10.2020 - 11.2023
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets in North America and Latam.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Trained and developed exceptional sales leaders.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Managed North America and Latam sales programs for the Independent, Party and Discount channels, supervised seven sales representatives and evaluated KPIs for promotional opportunities.
- Conferred design and production departments on customer needs and preferences to stay on top of changing demands.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Empowered and led driven sales team to build product awareness and exceeded revenue targets.
- Liaised with marketing and product development departments to maintain brand consistency.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Sales Manager - Specialty Accounts
Rubie's Costume Co
01.2017 - 09.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction for both National sales accounts and internet specialty accounts.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings for in line product and exclusive lines.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Collaborated with upper management, design teams, licensing teams to update product to customers needs.
Account Executive Manager
Rubies Costume Co.
03.1999 - 12.2016
- Managed largest national chain exclusively.
- Grew business for account as it became the company's largest account.
- Created presentations for new products. Worked with product development to create exclusive products for account.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Worked with licensing department to bring in new properties to the company.
- Attended trade shows and helped coordinate client's own trade show and presentations, which included fashion shows.
Executive Assistant to Licensing Director
Rubie's Costume Co
11.1993 - 02.1999
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Provided professional administrative support during meetings, including agenda preparation and minute-taking duties.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for senior management, and executive vice president.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associate of Science - Computer Science
Queensborough Community College of The City University of New York
Oakland Gardens, NY06.1993
Skills
- Confidentiality Agreements
- Document Preparation
- Exceptional Organization
- Key Account Management
- Team Development
- Solution Selling
- Goal Setting
- Sales Leadership
- Trend Analysis
- Executive Support
- Performance Reviews
- Account Servicing
- Contract Negotiations
- Database Maintenance
- Staff Training
- Competitor analysis
- Sales training
- Sales forecasting
- Performance monitoring
- Time management
- Performance Improvements
- Recruitment and Selection
- Decision making
- Analytical thinking
- Conflict resolution
- Active listening
- Team leadership
- Territory management
- Problem solving
- Presentation Development
- Project Oversight
- Excel, Powerpoint, Office 365, Nuorder
Languages
Spanish
Full Professional
Timeline
National Sales Manager
Rubies II LLC
10.2020 - 11.2023
Sales Manager - Specialty Accounts
Rubie's Costume Co
01.2017 - 09.2020
Account Executive Manager
Rubies Costume Co.
03.1999 - 12.2016
Executive Assistant to Licensing Director
Rubie's Costume Co
11.1993 - 02.1999
Associate of Science - Computer Science
Queensborough Community College of The City University of New York
Similar Profiles
Pamela Snyder-EckertPamela Snyder-Eckert
Store Manager at Rubies/Masquerade Llc.Store Manager at Rubies/Masquerade Llc.
Ava JohnsonAva Johnson
Owner at Losers LLC and Losers II, LLCOwner at Losers LLC and Losers II, LLC
Dawson HindsDawson Hinds
Fund Accountant at Gen II Fund Services, LLCFund Accountant at Gen II Fund Services, LLC