Elvira Yvette Garza

• Delivered comprehensive telephone, clerical, and data entry support for the Care Review team, ensuring seamless operational workflows.
• Accurately entered authorization requests and provider inquiries into the system, including eligibility and benefits verification, provider contracting status, diagnosis and treatment requests, coordination of benefits, hospital admissions and discharges, and billing codes.
• Processed service authorization requests received via phone, fax, and mail, adhering to Molina's operational timeframes and quality standards.
• Communicated with physician offices following departmental guidelines to obtain missing or additional information for authorization requests, facilitating efficient review by the Medical Director.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
• Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.

• Collaborated with team members to complete tasks efficiently and meet deadlines.
• Organized office operations by maintaining files, records, and inventory.
• Facilitated communication between departments by forwarding messages and scheduling meetings.
• Ensured accuracy in data entry and document processing with attention to detail.
• Scheduled appointments, prepared meeting materials, and took detailed minutes.
• Assisted administrative staff with daily tasks to ensure smooth office operations.
• Conducted research and compiled information to support team projects.
• Provided professional and courteous communication with clients and colleagues.
• Managed calls, directed inquiries, and took accurate messages.
• Processed and distributed mail promptly and accurately.
• Trained new employees on office procedures and tools.
• Used multitasking skills to manage priorities and complete assignments on time.
• Delivered quality clerical support through data entry, document management, and correspondence.
• Organized customer documents for easy access and retrieval.
• Monitored and restocked office supplies as needed.
• Scheduled and coordinated meetings and travel arrangements.
• Edited and proofread documents for accuracy.
• Produced reports and maintained detailed records of office activities.
• Supported special projects and streamlined office processes for efficiency.

• Delivered mail and packages promptly and professionally while maintaining customer relationships.
• Followed USPS policies to protect mail integrity and customer information.
• Responded to inquiries and resolved concerns efficiently.
• Used portable devices to scan and track deliveries accurately.
• Maintained safety, organized vehicle workspace, and adhered to traffic laws.
• Handled high-volume seasonal deliveries and ensured timely service.
• Participated in training and contributed to process improvements.
• Achieved perfect attendance and ensured accurate mail sorting and delivery.

Responsible for program implementation of various federal and state grant programs offered through the county’s Urban County department.

Responsible for preparing and reviewing applications for grant funding of various community programs.

Prepared and recommended approval of project eligibility, environmental review, and citizen participation documents.

Assisted in the preparation of public notices and conducting public meetings.

Analyzed data for planning and publication.

Coordinated funding deadlines with municipalities, citizen groups, and/or other community organizations.

Maintained all related project documentation including but not limited to request for payments, procurement compliance, site visits and inspections, and bid process request.

Prepared monthly, quarterly, and annual activity reports.

Provided technical assistance and support regarding program rules and regulations to other local departments.

Performed all other related duties as assigned.