Elvis Asiedu

• Billing/Rent Roll/Accounts Receivable:

Complete daily census and file maintenance using a computerized accounting system, including recording admissions, discharges, status changes, and room transfer.

Monitors accounts receivable and aging reports, prepares weekly accounts receivable, and collects past due amounts promptly.

Issues and maintains accurate billing records for optional resident services, repair charges, late fees, medical supplies, miscellaneous, income, and meal tickets. Reconcile deposits and billing records.

Deposit rent and fees, deposit them daily, and post all receipts to the billing software daily. Verifies all payer sources for all applicants before admission. Bills, collects, and records monthly revenue from residents using company procedures. Prepares rent roll and supplemental reports and provides to CSM home office according to the established deadline.

Produce, distribute, and file Medicare, Medicaid, or other third-party reimbursement agency bills to the proper government offices according to the established deadlines. Reconcile Medicaid resident fund accounts monthly and send resident statements quarterly. Send copies of monthly summaries and resident fund reconciliation to CSM quarterly. Promptly send copies of all Third-Party payment correspondence to the CSM Third-party Billing Specialist.

Reconcile and post to resident accounts the monthly subsidy received from HUD and county sources. Maintain records of in-house subsidy and marketing adjustments, updating each month with rent, care, meals, and other changes. Audit ancillary charges, such as dining and housekeeping, to verify proper billing using the information provided by various departments. Maintain the office cash box and keep an accurate accounting of cash received and deposited.

· Account Payable

Issue, maintain, prepare, and submit purchase orders and batches following company policy.

Balance, review, code, and submit petty cash, vendor statements, and credit card statements monthly.

Maintain contract binder of vendor contracts with current licenses and certificates of insurance as necessary.

Reconcile monthly vendor statements and obtain invoices as needed to process purchase orders. Submit vendor statements monthly to CSM accounts payable specialist.

· Payroll and Benefits Administration

Organize and ensure all required personnel paperwork is completed accurately and according to company regulatory requirements. Ensure all paperwork is properly filed in physical files as well as uploaded to each employee’s Workforce Ready Online Profile.

Process employee time records for payroll processing. Submit required payroll reports and changes to CSM according to established deadlines.

Responsible for all aspects of the payroll process for hourly and salaried employees. Duties include monitoring missed punches daily, verifying accuracy of time in Workforce Ready and communicating with Department Heads and CSM staff to ensure timely transmission of payroll following established deadlines.

Develop and maintain employee tickle files with evaluation dates, current license certification, OSHA records, CPR and first aid certifications, and employee benefit information in compliance with company and licensing regulations. Schedules, assembles, and prepares employee orientation.

Issue paychecks to employees when applicable. Manage the timesheet approval process, ensuring that it is completed in the appropriate order of approval. Submit weekly staffing vacancies for all departments to the Administrator/Executive Director and Regional Director.

When necessary, add corrections/changes with supporting documentation to the adjustment sheet on time. Maintain employee status roster in online training program database. Coordinate and complete new hire paperwork and employee orientations. Manage employment advertising placement and budget. Review the success of employment ads and make revisions to ads as needed.

Responsible for the administration of benefits for eligible employees including coordinating open enrollment, providing information to employees for their benefit selections, and processing life change events in employee self-service, ensuring that all eligible new hires have completed benefit submissions before the appropriate deadlines, assisting with the completion of any LIFE or LTD benefit applications.

· IT / Office Equipment and Procedures.

Maintain office and administrative areas in an organized manner. Ensures proper use and care of computer equipment in accordance with company policy and procedures. Maintain inventory of hardware, software, other IT devices, office equipment, and communication systems. Serve as coordinator and troubleshooter for communication technology and network systems.

Supervise contracts with IT and communications vendors and monitor that proper security and backups are performed. Ensures daily backup of computer databases.

Inform the Administrator/Executive Director of computer issues that affect personnel productivity and delivery of resident care. Provide day-to-day support to end users. Installs basic software and ensures that software updates are applied to individual machines as needed.

Perform general office duties to include answering the telephone, correspondence, copying, filing, dating and distributing all incoming mail, preparation of outgoing mail, forwarding all mail to former residents and daily organization of office areas.

Ensure that communications are relayed to appropriate departments and residents, telephone calls are answered properly, and staff coverage through proper scheduling, orientation, and training is ensured.

Responsible for maintaining and procuring administrative office inventory such as office supplies, using proper purchase order procedure. Ensure quality and cost-effective purchasing. Utilizes PRICSM and maintains the PRICSM roster.

Maintain records of replacement items purchased and keep updated inventory. Works with the maintenance department to ensure accurate accounting of the items in order to provide CSM with the required information to submit replacement reserve claims.

Admit and direct visitors, guests, and vendors to the building as outlined in policies and procedures. Maintain sign-in sheets for same. Initiate work orders, receive resident concerns and suggestions, and refer information to appropriate parties.

Distribute communications to residents, and the public through posting announcements, maintaining the CCTV System, and other methods of communication as assigned.

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• Taught two undergraduate classes daily, each with ~25 students, in Strategic Management (BUS 150) and Introduction to Business (BUS 100) via virtual/remote instruction (Google Meet/Zoom):
• Strategic Management (BUS 150): an examination of formulation and implementation of strategy in organizations; explore strategic decision-making processes, including analysis of industry competition, internal capabilities, and the business environment using real-world application through case studies, group discussions, and strategic simulations
• Introduction to Business (BUS-100): explores the world of business and economics, ethical and social responsibility issues that affect business firms and society, increasing importance of international business, covers trends in business today, entrepreneurship, management and organization, production of quality goods and services, human resources (HR), marketing, acquiring, organizing, and using data, accounting, finance and investment, financial management, and personal finances and investments
• Utilized virtual class screen-sharing to explain complex concepts and work through examples on virtual whiteboards; developed, created, and provided asynchronous materials via the learning management system (e.g., Moodle, Canvas) to supplement live sessions
• Developed and created daily lesson plans (analyzing, creating, evaluating) and teaching strategies (practice, homework, summarizing, notetaking, non-linguistic notation, ask-ahead questions for assignments)
• Maintained student attendance and recorded grades using Pearson Gradebook and/or Schoology for quarterly reporting; compiled and analyzed assessment data, including test results, in master spreadsheets for performance tracking; managed cumulative student records and maintained file data in Google Drive (or similar cloud-based system) for easy access by administrators and school officials
• Evaluated student performance through assignments, exams, and presentations, providing feedback
• Spearheaded curriculum enhancements, optimizing course content and delivery to improve student outcomes in Strategic Management; coordinated with faculty, department chairs, and program directors to identify, develop, and design courses aligned with instructor’s expertise and the university’s academic objectives, with approval from the academic governing bodies, resulting in turning around an underperforming class, with an exam pass rate at >15% higher than the school average at the end of the school year
• Developed daily/weekly lesson plans and taught business courses for the School of Business and Management programs; improved student outcomes by combining effective teaching strategies, engaging content delivery, and active student participation using learning techniques, e.g., real-world case studies and role-playing; collaborative learning, e.g., group projects and peer teaching; integration of technology, e.g., online simulation, and discussion forums; assessment and feedback and tailored instruction via differentiated learning/scaffolding
• Mentored three junior faculty members, guiding them in adopting effective pedagogical techniques and sharing best practices to elevate teaching quality across the department
• Contributed to university committees, collaboratively developing improved academic standards and refining program offerings; provided Subject Matter Expert (SME) advice as a member of 1) the curriculum committee responsible for developing and reviewing academic programs and courses, ensuring educational standards and alignment with industry needs, 2) diversity and inclusion committee responsible for promoting diversity within the faculty, student body, and curriculum, implementing strategies to foster an inclusive environment, and 3) technology committee overseeing integration of technology in teaching and learning, to evaluate tools to enhance educational delivery
• Established and nurtured community outreach partnerships, fostering relationships that enriched student experiences and expanded program impact, including:
• Initiated ‘Community Entrepreneurship Project’ outreach to bridge classroom learning with real-world business experiences and fostering Ejisu community engagement; partnered with businesses within the Ejisu community to identify needs or challenges (e.g., marketing strategies for product development); sponsored small student teams tasked with working with a different business partner; results - students learned to research and understand the market, target demographics, and competitive landscape
• Organized workshops led by business professionals (marketing managers, financial analysts) to teach digital marketing, financial forecasting, and effective communication skills, including creation of marketing materials, launching a media campaign, and development of prototypes; students gathered feedback from business owners and assessed outcomes of initiatives, resulting in entrepreneurial real-world insights
• Supervised and provided SME mentoring to 10 undergraduate students on research projects to develop research questions, formulate hypotheses, refine methodologies, and plan research projects, including setting timelines and milestones, identifying necessary resources, and ensuring project scope appropriate for level; mentored/instructed students to research skills, including data collection, analysis, critical thinking, and scientific writing; reviewed work and provided constructive criticism during the research process; educated students on research ethics (e.g., consent, plagiarism, and data management)
• Provided informal and formal mentoring and training instruction to peers and subordinates; contributed to curriculum training modules on strategic management and introduction to business, focusing on skills like analytical thinking, decision-making, leadership, problem-solving, and communication (management)
• Conducted training sessions (monthly/quarterly) for targeted topics (e.g., software tools, soft skills, system workflows, compliance), refresher courses, and/or foundational topics (semi- or annually) to 10-25 learners, with hands-on practice and feedback, for a total of 20-25 classes over two years, to 300-400 total learners

• Manage merchandise displays (promotional, signage, samples) to proprietary Planogram compliance to company guidelines in retail stores to maximize visibility and sales
• Researched, analyzed, and monitored competitors’ products/pricing and consumer trends to advise on marketing actions to improve sales performance; researched, compiled, and submitted reports on sales data, product performance, and merchandising activities to assess progress and make strategic decisions via historic sales, trends, and market demands to create sales forecasts to generate orders (right time, right quantity)
• Communicated/coordinated with suppliers to place orders, track shipments, and address issues of product availability, quality, or delivery timelines, optimize inventory levels, minimize product/stock outages

• Taught 30 adult students per class (in-class), three classes daily in Business English: Professional & Technical Writing and Undergraduate Academic Writing, providing teaching/training to speak and write in English, as well as write professional business content, including grammar, vocabulary, pronunciation, professional emails, reports, and business correspondence, presentation skills for meetings/conferences, industry-specific vocabulary and language in fields of finance, marketing, and hospitality
• Professional & Technical Writing (BUSENG-1406): prepare learners for professional lives in scientific, technical, or public service fields to organize knowledge while exploring ways of applying it by developing professional expertise; media and formats studied, include websites, emails, proposals, memos, and instructions
• Undergraduate Academic Writing (BUSENG-1004): introductory course in college writing, focusing on generating and organizing ideas, conducting library research, developing paragraphs, and improving sentence structure; and reviews conventions of punctuation, grammar, spelling, and usage
• Taught, tutored, and mentored students preparing for General Education Diploma (GED) and standardized exams via targeted lessons on test-taking techniques and essential content areas; developed and implemented lesson plans in grammar, vocabulary, and literature, tailoring content to diverse learning and best practices
• Developed and created daily lesson plans (analyzing, creating, evaluating) and teaching strategies (practice, homework, summarizing, notetaking, non-linguistic notation, ask-ahead questions for assignments)
• Maintained attendance, recorded student grades for quarterly reporting, performed and compiled assessment data (tests; master spreadsheets), maintained cumulative student records and filed data in Google Drive and OneDrive for access by administrators and school officials
• Conducted evaluation assessments of student learning abilities and comprehension through written, oral, and performance-based tests, ensuring targeted support and tracking progress
• Organized literacy-centered events, including book clubs and poetry readings, designed to encourage community engagement with literature, foster discussion, and support local writers and readers, resulting in 20 to 30 club attendees or 15 to 25 poetry participants; managed, supervised, and monitored a team of five event coordinators and volunteers for event setup, social media promotion; liaised with guest speakers or authors

• Taught ~30 adult students per class, delivering four classes daily for the following:
• Organizational Behavior MGT-1001: provide insight into how people act/react in organizations that employ, educate, serve, inform, heal, protect, and entertain (interdisciplinary course that draws upon a wide net of professions); dedicated to understanding and managing people at work; research and application-oriented interactions at the individual, group, and organizational levels
• Operations Management MGT-1002: examine activities that create value as goods or services through the transfer of inputs into outputs (creation of goods and services – production); presents a state-of-the-art view of operations including accounting, industrial engineering, management science, and statistics
• Business Management MGT-1003: provide learners with a basic understanding of the professional business competencies to be successful in the Master of Business Administration degree program
• Analyzed student evaluations (quizzes, exams) and implemented, updated, or refined course materials and lessons to improve and address feedback; facilitated class discussions, encouraging critical thinking and practical application of business concepts to real-world scenarios
• Facilitated/scheduled ~12 guest lecturers from industry professionals (technology, finance, healthcare, and marketing) to integrate practical insights for real-world perspectives via academic curriculum
• Contributed SME advice and experience within the Curriculum Development Committee: Review proposals for new academic courses and/or programs; collaborated with faculty to align course objectives with program goals via workshops or consultations, resulting in the development and implementation of interdisciplinary courses on emerging technologies and increased enrollment
• Collected faculty, students, and alumni feedback on existing courses and/or programs, analyzed survey data to evaluate courses (or pilot course content before final approval), resulting in streamlining of core curriculum to align appropriately with job market trends and improved post-graduation employment rates
• Revised general education requirements to enhance student learning, resulting in increased (positive) performance on standardized exit exams
• Contributed SME advice and experience within the Administrative and Strategic Planning Committee: Created strategic goals and participation in department and institution-level retreats and workshops; reviewed budgets for resource allocation (e.g., funding for new technology, faculty positions, and student services), resulting in a new digital classroom initiative, increased teaching capacity, and improvement of student satisfaction evaluations for course delivery
• Reviewed, revised, and contributed to updating internal policies impacting academic and administrative departments; drafted or contributed to reports for committee activities, resource requirements, tasking completed, and future goals, resulting in a five-year strategic plan with initiatives to increase diversity, improve research output, and a 15% increase in research funding
• Implemented a streamlined faculty evaluation process, improving transparency/fairness in assessments
• Mentored two students weekly on academic planning and career aspirations, providing personalized advice on coursework and professional goals
• Managed, supervised, and monitored teams of 5-25, including Teaching Assistants (responsible for lesson planning, grading, and student interaction), mentoring for teaching methods that met departmental standards as well as classrooms of 15-30 students, applying effective learning environments, monitoring student progress, and managing behavior
• Collaborated with peer educators on curriculum development, interdisciplinary projects, and school events
• Oversaw student mentorship programs, providing SME counsel on academic and career development
• Managed academic projects (e.g., curriculum redesign, special workshops, and extracurricular activities (debate clubs, student-led conferences)
• Designed/structured training modules to address specific needs within the academic curriculum; liaised with subject-matter experts to refine content and ensure alignment with team goals and organizational objectives
• Conduct training sessions (monthly/quarterly) for targeted topics (e.g., software tools, soft skills, system workflows, compliance), refresher courses, and/or foundational topics (semi- or annually) to 10-25 learners, with hands-on practice and feedback, for a total of 20-25 classes over two years, to 300-400 total learners