Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elvis Collins

Montego Bay,Jamaica

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Entrepreneur

Self Employed
03.2018 - Current
  • Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Secured partnerships and alliances with key stakeholders, expanding market reach and enhancing product offerings.

Compliance Analyst

Sunset Beach Spa and Resort
09.2017 - 03.2018
  • Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
  • Provided a comprehensive overview of the calls that were monitored for specific periods, this comprised of (Trends, Infractions, Feedback)
  • Reviewed audit and monitoring reports related to consumer and client activities.

Team Lead

Xerox Business Service Jamaica
08.2015 - 09.2017
  • Develop different strategies that assist the team in achieving its overall monthly goals
  • Monitor team members' participation to ensure the training they were provided are being put into use, and also to see if any additional training is needed
  • Manage the flow of day-to-day operations


Auditing Analyst

Elephant Group Jamaica
01.2014 - 01.2015
  • Found proof of fraud and helped the company to eliminate such threats, also created reports that improved the procedures of all the departments in the Call Centre.
  • Developing and monitoring all the Call center reports on call trends, schedules, data integrity, and cost impacts
  • Using business intelligence reporting tools – including (SalesForce, Incontact, Call Miner, Carri, Agent API) – to analyze call center performance metrics, and develop trend analysis


Sales Manager

Elephant Group Jamaica
12.2013 - 01.2014
  • Modernized the department's operational and structures while making adjustment to procedure to Increase revenue streams.
  • Actively manage the relationship between the company and the client
  • The implementation of a strategic marketing and sales efforts consisting of targeted communication pieces, interactive conference calls, and direct mail campaigns


Sales Supervisor

Elephant Group Jamaica
03.2013 - 12.2013
  • Accomplishments: Surpassed all the goals outlined by management at that time and made suggestions that tremendously increased efficiency
  • Achieved record breaking revenue for the department
  • Achieved and maintained an average of 25% closing rate
  • Superseded the set monthly revenue goal consecutively


Education

High School Diploma -

Herbert Morrison High School
Montego Bay

Pharmacology

Wilmoths Academy
Montego Bay
11.2024

Skills

  • Sales & Marketing Strategies
  • Strategic Planning & Implementation
  • Brand Management
  • Management Accounting
  • Customer Relationship Management
  • Entrepreneurial personality
  • Operational planning
  • Reporting skills

References

Shoaib Shaffee

Managing Director

Nearshore Inbound Call Experts, NICE Global

1-876-620-1079


Mark Ramcharam

Cambridge Dist.

Minister of Religion

1-876-585-5715

Timeline

Entrepreneur

Self Employed
03.2018 - Current

Compliance Analyst

Sunset Beach Spa and Resort
09.2017 - 03.2018

Team Lead

Xerox Business Service Jamaica
08.2015 - 09.2017

Auditing Analyst

Elephant Group Jamaica
01.2014 - 01.2015

Sales Manager

Elephant Group Jamaica
12.2013 - 01.2014

Sales Supervisor

Elephant Group Jamaica
03.2013 - 12.2013

High School Diploma -

Herbert Morrison High School

Pharmacology

Wilmoths Academy

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Elvis Collins