Elvis Davila
Orlando,FL
Summary
Experience in hotel Enginiering for more than 30 years, Management and Leadership. Expertise in resolving customer complaints, enhancing team collaboration, and leading special projects to improve hotel facilities. Skilled in both English and Spanish, excels in customer service and technical problem-solving, ensuring operational excellence and guest satisfaction.
Overview
30
30
years of professional experience
Work History
Engineer II
Loews Sapphire Falls Resort
08.2024 - Current
- Participated in team meetings to discuss project progress updates.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Repair hotel guest room.
- Do special projects that are required by hotel facilities such as changing ballast, ground light, door locks, replace bathroom glass door.
- Costumer services
Shift Manager
Wingate by Wyndham Hotel
02.2007 - 08.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Keep paper work update.
- Shopping any parts ,tools,paint or anything for the hotel.
- Repair any guest room,like electric pumbling,drywall,paint,furniture,tv,A/C.
- Keep hotel up to standard for 17 years.
Engineer II
Marriott Grande Vista Spa and Resort
01.1995 - 08.2021
- Reviewed customer complaints regarding product performance or functionality issues.
- Provided technical support to other team members when needed.
- Fixing guest rooms, repairing dryers, washer machines and stove.
- Fixing vacuum cleaner.
- 1 year just pool cleaning,doing backwash,brushing pools spas,steam room,vacuums pools,keep chemicals to the right levels ph,chlorine.
- Also I did one year on preventative maintenance.
Supervisor/Maintenance
Holiday Inn Bird Resort
05.2002 - 03.2007
- Supervisor of Engineering on Duty,Also I was part of the painters group,fixing guest room,any wall damage,Fixing drywalls,texture painting.
- Repair any issues with hotel guest rooms like pumbling,electrical outlets,wires,changing ballast,light pool.
- Working in projects and keep hotel appearance in great chape.
Engineer II
Howard Johnson Main Gate East
09.1996 - 01.2003
- Maintenance on duty,take hotel rooms calls fixing changing or repair PTAC A/C units,fixing TV’S,washer and dryers,stove.
- Repair pumbling issues, as well electrical issues in guest rooms ,paint walls,floor.
- Fixing PTAC Amana GE unit.
Education
Some College -
UNAN
Managua,NicSkills
- Project Management
- Project Planning
- Technical reporting
- Engineering Documentation
- Team building
- Excellent Communication
- Problem Resolution
- Work Planning and Prioritization
- Multitasking Abilities
- Decision-Making
- Time Management
- Customer Service
- Leadership
- Hospitality
- Electrical experience
- Language English and Spanish
Timeline
Engineer II
Loews Sapphire Falls Resort
08.2024 - Current
Shift Manager
Wingate by Wyndham Hotel
02.2007 - 08.2023
Supervisor/Maintenance
Holiday Inn Bird Resort
05.2002 - 03.2007
Engineer II
Howard Johnson Main Gate East
09.1996 - 01.2003
Engineer II
Marriott Grande Vista Spa and Resort
01.1995 - 08.2021
Some College -
UNAN
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