Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elvis Dilworth

KATY,TX

Summary

Dedicated IT professional with experience in technical support and IT equipment refurbishment. Proven ability to resolve hardware and software issues, ensuring optimal performance and data security. Eager to contribute skills in troubleshooting and customer service to enhance IT operations.

Overview

11
11
years of professional experience

Work History

ITAD Technician

Hire Energy/URT
Fort Worth, Texas
02.2025 - Current
  • Test, repair, and refurbish IT equipment as needed.
  • Receive, sort, and inventory incoming computers and laptops.
  • Used Blancco to securely wipe data from storage devices.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.

IT Technician

Insight Global/Katy Isd Education
KATY, TX
03.2023 - 01.2025
  • Required to assist in system configurations, computer programming, and resetting passwords.
  • Resolved hardware, software, and network connectivity issues for parents and students.
  • Documented all support tickets in Top Desk, PowerSchool, and Microsoft Outlook.
  • Provided technical support to teachers and staff with IT issues.

Appliance Repair Technician

Sears
Houston, Texas
05.2017 - 03.2023
  • Diagnosed appliance issues using advanced troubleshooting techniques.
  • Repaired major appliances including refrigerators, washers, and dryers.
  • Assisted customers with appliance operation and maintenance questions.
  • Collaborated with team members to improve repair processes and efficiency.

HVAC Technician

Bonded Filter
Houston, Texas
11.2014 - 05.2017
  • Replaced filters, belts, and other components as part of regular maintenance tasks.
  • Utilized diagnostic tools to assess system performance and troubleshoot issues effectively.
  • Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
  • Provided exceptional customer service while addressing client inquiries and concerns.

Education

Certificate of Technical Studies -

Chicago Technical School
Arlington Heights, IL
06-2015

High School Diploma -

Trimble Technical High School
Fort Worth, TX
05-1997

Some College (No Degree) - Computer Science

Texas Southern University
Houston, TX

Skills

  • IT equipment troubleshooting
  • Data wiping
  • System configuration
  • Hardware repair
  • Network connectivity
  • Technical support

References

References available upon request.

Timeline

ITAD Technician

Hire Energy/URT
02.2025 - Current

IT Technician

Insight Global/Katy Isd Education
03.2023 - 01.2025

Appliance Repair Technician

Sears
05.2017 - 03.2023

HVAC Technician

Bonded Filter
11.2014 - 05.2017

Certificate of Technical Studies -

Chicago Technical School

High School Diploma -

Trimble Technical High School

Some College (No Degree) - Computer Science

Texas Southern University

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