Elvis Guillen
Indianapolis,IN
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations. At Denison, adeptly managed vehicle logistics and trained staff, showcasing strong work ethic and quick decision-making. Excelled in team leadership at Siwanoy Country Club, ensuring a professional environment. Skilled in money handling and customer service, significantly contributing to increased market share at Footlocker Inc.
Overview
5
5
years of professional experience
Work History
Valet Parking Attendant
Denison
08.2023 - Current
- Explained parking rates and retrieval procedures to guests upon arrival.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Assisted in training new employees, sharing best practices for safe driving techniques and exceptional customer service skills.
Locker Room Manager
Siwanoy Country Club
03.2022 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
Footlocker
Footlocker Inc
01.2019 - 05.2021
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Grew market share by building strong vendor network and customer-oriented retail store and services.
- Gained valuable insight into retail management by working closely with experienced supervisors and department leads.
- Enhanced customer satisfaction by providing efficient and accurate retail processing services.
- Increased retail customer volume by bonding
Education
High School Diploma -
Pike High School
Indianapolis, IN06.2020
Skills
Quick Decision Making
Ability to Follow Directions
Adaptable to change
Clean Driving Record
Strong Work Ethic
Customer Service-Oriented
Professional Appearance
Money Handling
Team Leadership
Languages
Spanish
Full Professional
Timeline
Valet Parking Attendant
Denison
08.2023 - Current
Locker Room Manager
Siwanoy Country Club
03.2022 - 09.2023
Footlocker
Footlocker Inc
01.2019 - 05.2021
High School Diploma -
Pike High School
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