Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elvis Lambert

Humble

Summary

Dynamic leader with a proven track record at Exclusive Furniture, where I spearheaded sales strategies that significantly increased revenue. Expert in relationship building and strategic planning, I excel in empowering teams to exceed sales targets. Skilled in sales coaching and negotiations, my approach ensures client satisfaction and loyalty.

Overview

40
40
years of professional experience

Work History

Sales Manager

Exclusive Furniture
07.2012 - 12.2024


  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.

Owner

Self-employeed
02.1997 - 04.2012
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Sales Clerk

DHL Express
08.1995 - 01.1997
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Inspected products before packaging to prevent shipping defective and damaged goods to customers.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Packed, weighed and shipped items per customer specifications.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Enhanced overall package presentation with meticulous attention to detail in assembly, labeling, and arrangement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Prevented product damage during transit by using appropriate packaging materials based on item specifications.
  • Increased customer satisfaction by ensuring packages were securely sealed, labeled, and shipped accurately.
  • Collaborated with team members to meet deadlines and ensure quality control standards were met.
  • Organized items on racks, shelves and bins to maintain established order.

Sales Manager

3 J’s Furniture
11.1990 - 07.1995
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Import and Export Coordinator

Marketing and National Import Board
11.1989 - 11.1990
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Processed customs declarations and maintained records of customs documents.

Police Officer

Royal Grenada Police Force
11.1984 - 11.1989
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Apprehended offenders and conducted interviews and interrogations.

Education

Associate - English

St. David’s Secondary School
St. David, Grenada
10.1993

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Motivational skills
  • Verbal and written communication
  • Product knowledge
  • Sales expertise
  • Sales presentations
  • Client relationship management
  • Sales strategy development
  • Strategic planning
  • Positive and upbeat
  • Direct sales
  • Sales planning
  • Sales tracking
  • Sales operation
  • Goal setting
  • Sales processes
  • Rapport and relationship building
  • Sales coaching
  • Sales reporting
  • New business development
  • Analytical problem solver
  • Performance management
  • Solution selling
  • Persuasive negotiations
  • Empowers high-performing sales teams
  • Lead generation

Languages

Spanish
Native or Bilingual

Timeline

Sales Manager

Exclusive Furniture
07.2012 - 12.2024

Owner

Self-employeed
02.1997 - 04.2012

Sales Clerk

DHL Express
08.1995 - 01.1997

Sales Manager

3 J’s Furniture
11.1990 - 07.1995

Import and Export Coordinator

Marketing and National Import Board
11.1989 - 11.1990

Police Officer

Royal Grenada Police Force
11.1984 - 11.1989

Associate - English

St. David’s Secondary School

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Elvis Lambert