Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elvis Mrkulic

Long Island City,NY

Summary

Motivated and self-driven building operations professional with strong mechanical aptitude and proven problem-solving abilities. Committed to delivering excellent customer service and maintaining high standards of property management. Seeking a position where I can apply my skills in a dynamic, high-quality environment that offers new challenges, professional growth, and long-term advancement opportunities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Resident Manager

Lightstone Group
05.2022 - Current
  • Manage daily operations of a 200-unit luxury rental building, ensuring smooth building functionality, tenant satisfaction, and compliance with all regulatory requirements.
  • Supervise and train building staff, ensuring consistent high performance, professionalism, and adherence to company policies.
  • Oversee and coordinate all maintenance activities, including apartment turnovers, preventive maintenance, and emergency repairs.
  • Develop and manage vendor relationships for building services, including HVAC, plumbing, electrical, landscaping, pest control, and cleaning services.
  • Prepare, monitor, and manage building operating budgets, purchasing supplies and negotiating contracts to control costs while maintaining quality.
  • Conduct regular inspections of all common areas, mechanical rooms, and critical systems (boilers, domestic hot water heaters, HVAC, elevators, etc.) to ensure peak performance and early identification of issues.
  • Address resident concerns promptly and professionally, maintaining high resident retention and satisfaction.
  • Manage and process work orders and service requests through property management software, ensuring timely completion and follow-up.
  • Coordinate all building compliance activities, including FDNY, DOB, Department of Health, and sanitation inspections.
  • Maintain building records, including permits, inspections, vendor contracts, and resident communications.
  • Utilize BMS systems, BuildingLink, AvidXchange, Microsoft Office Suite, and Gmail for daily building operations, reporting, and financial tracking.
  • Lead capital improvement projects and oversee vendor work, ensuring projects are completed on schedule and within budget.
  • Provide 24/7 emergency response coordination to ensure building and resident safety at all times.

Resident Manager

Lightstone Group
11.2021 - 05.2022
  • Managed day-to-day operations for a 430-unit luxury rental building, ensuring seamless building functionality, resident satisfaction, and compliance with all city regulations.
  • Supervised and trained a team of building staff, including maintenance technicians, porters, and concierge personnel, to uphold high service standards.
  • Oversaw apartment turnover processes, preventive maintenance programs, and emergency repair responses to maximize operational efficiency and minimize downtime.
  • Coordinated and managed relationships with vendors and contractors for building services such as HVAC maintenance, plumbing, electrical work, cleaning, pest control, and security.
  • Prepared and monitored operating budgets, controlled supply ordering, and negotiated service contracts to optimize building expenses without compromising quality.
  • Conducted daily inspections of common areas, mechanical rooms, elevators, and critical systems, ensuring all areas were maintained to the highest standards.
  • Handled resident communications, addressing maintenance requests and resolving concerns quickly to maintain high occupancy and tenant satisfaction rates.
  • Scheduled and coordinated compliance inspections with the FDNY, DOB, Department of Health, and Sanitation, ensuring all building operations met legal and safety standards.
  • Administered work order management through BuildingLink and other property management systems to track and complete service requests efficiently.
  • Managed major mechanical systems including boilers, domestic hot water heaters, water pumps, cooling towers, and HVAC units.
  • Led capital improvement projects, from vendor selection to project completion, ensuring quality workmanship and adherence to deadlines.
  • Provided after-hours emergency response coverage to address building emergencies and safeguard resident well-being.

Resident Manager

Akam Associates - The Prime (New Development)
03.2021 - 11.2021
  • Supervised and trained a staff of 4 at a 71-unit, 12-story condominium building.
  • Managed daily COVID-19 disinfecting procedures and maintained required compliance logs.
  • Procured building startup services and supplies, including fire extinguisher tagging, sprinkler inspections, lobby carpets, uniforms, and cleaning services.
  • Ensured compliance with USPS, Sanitation, FDNY, and DOB inspections, achieving all required approvals.
  • Oversaw construction activities and HVAC installation for Circle F and Trader Joe’s projects within the property.
  • Coordinated and tracked completion of punch list items to meet project deadlines.
  • Partnered with ownership and developers to facilitate a seamless transition from construction to residential occupancy.
  • Participated in weekly development and management meetings to address and resolve pre-opening action items.
  • Provided daily resident support via email and in-person, ensuring high levels of satisfaction and prompt resolution of concerns.
  • Handled administrative tasks using Gmail, Microsoft Word, Excel, AvidXchange, and Google Sheets, including payroll management.
  • Conducted daily property inspections to maintain operational standards, safety, and security.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.

Resident Manager

Akam Associates/5 Court Square (New Development)
06.2020 - 03.2021
  • Supervised and trained a staff of 4 at a 58-unit, 12-story smart home condominium building — the first of its kind in Long Island City.
  • Directed daily building disinfecting procedures to meet COVID-19 safety protocols.
  • Maintained daily employee, contractor, broker, and guest logs for building access control.
  • Coordinated with and managed vendors for essential building services, including fire alarm systems, cooling tower water treatment, and extermination services.
  • Developed and managed the initial list of building startup supplies and equipment.
  • Worked closely with developers and sponsors to address building operations, including gas activation, hot water issues, fire department inspections, and Con Edison inspections.
  • Attended weekly management and sponsor meetings to review and resolve outstanding building issues.
  • Oversaw multiple mechanical projects, ensuring proper installation and functionality of systems such as cooling towers, domestic and condensing boilers, and water pumps.
  • Troubleshot and repaired BOSCH horizontal heat pump units to maintain HVAC system performance.
  • Proficient with smart home technology, including Amazon Hub, Nest thermostats, Latch door systems, smart outlets and switches, and Hunter Douglas automated shades.
  • Conducted daily property inspections to maintain high standards of maintenance, safety, and security.
  • Ordered and managed building supplies and materials on a weekly basis.
  • Utilized Delta BMS, AvidXchange, Gmail, Microsoft Office, and Excel for building operations and administrative management.
  • Delivered outstanding customer service to residents by ensuring timely and professional completion of all work orders.

Superintendent

Akam Associates /The Bond (New Development)
12.2019 - 03.2021
  • Supervised and trained a staff of 3 at a 42-unit, 8-story condominium building.
  • Oversaw daily building disinfecting procedures to comply with COVID-19 safety guidelines.
  • Maintained daily logs for employees, contractors, brokers, and guests.
  • Responded promptly and effectively to resident emails to ensure high levels of satisfaction.
  • Troubleshot and repaired Bosch appliances, including dishwashers, washer/dryers, refrigerators, microwaves, and convection ovens.
  • Performed daily inspections of domestic water heaters, water pumps, fire sprinkler systems, sump pumps, roof air handlers, and RTUs.
  • Conducted daily building walkthroughs to ensure maintenance standards and security protocols were upheld.
  • Managed procurement and inventory of tools, equipment, and supplies needed for daily operations.
  • Coordinated with vendors for essential building services such as pest control and compactor chute cleaning.
  • Utilized Gmail, AvidXchange, Microsoft Office, and Excel for operational management and communications.
  • Delivered excellent customer service by completing resident work orders efficiently and professionally.

Maintenance Technician

Douglas Elliman/ARC (New Development)
11.2017 - 06.2020
  • Maintained operations for a 428-unit luxury rental building.
  • Skilled in painting, plastering, and carpentry, with advanced knowledge of plumbing and electrical systems.
  • Oversaw apartment turnover process, ensuring units were rent-ready on schedule.
  • Interacted daily with tenants to schedule and complete work orders, troubleshoot maintenance issues, and ensure tenant satisfaction.
  • Repaired and maintained Bosch and KitchenAid appliances, including dishwashers, stoves, microwaves, refrigerators, and washer/dryers.
  • Diagnosed and repaired Omega heat pumps and related HVAC equipment.
  • Ordered and managed building supplies and materials on a weekly basis to ensure uninterrupted operations.
  • Negotiated and managed service contracts, ensuring vendors such as HVAC, cleaning, landscaping, and pest control providers met contractual obligations and performance standards.
  • Maintained and tested cooling towers three times weekly to comply with Health Department regulations.
  • Performed daily inspections of critical systems, including boilers, domestic hot water heaters, cogeneration equipment, water pumps, heat exchangers, and cooling towers.
  • Utilized BMS (Building Management System), BuildingLink, Outlook, Microsoft Office, Excel, and other building management platforms for operational efficiency and reporting.
  • Assisted the Resident Manager in supervising building staff and provided hands-on support to staff when necessary to maintain service quality.

Handyman

Douglas E. Gantry Park Landing (New Development)
08.2012 - 11.2017
  • Supported operations at a 200-unit luxury rental building (New Development).
  • Experienced in painting, plastering, and general apartment maintenance.
  • Completed multiple resident work orders daily with efficiency and attention to detail.
  • Troubleshot and repaired GE appliances, including dishwashers, stoves, microwaves, refrigerators, and washer/dryers.
  • Diagnosed and repaired Daikin HVAC units to maintain optimal system performance.
  • Conducted daily inspections of the mechanical room, RTU units, and fans to ensure proper operation.
  • Collected and tested cooling tower water samples to monitor for contamination in compliance with health regulations.
  • Performed a wide range of electrical and plumbing repairs, including toilet installations, outlet and switch replacements, and drain unclogging.
  • Maintained accurate inventory of tools, materials, and equipment.
  • Provided hands-on assistance to building staff as needed to support daily operations.

Education

NYC Refrigeration License -

Tauris Tech
New York, NY
01.2020

High School Diploma -

School of The Future
New York, NY
2010

Plumbing Basics -

32BJ Training Fund
New York, NY
2016

Electricity Basics -

32BJ Training Fund
New York, NY
2016

Skills

✅ Building Operations & Management

  • Strong working knowledge of building systems and NYC local laws and codes
  • Building operations management (luxury rental and condominium buildings)
  • Staff supervision and training (maintenance, porters, concierge)
  • Vendor and contractor management (HVAC, plumbing, electrical, cleaning, pest control)
  • Apartment turnover coordination and oversight
  • Procurement of building supplies and inventory management
  • Emergency response coordination (24/7 availability)

✅ Technical Skills

  • Mechanical systems oversight (boilers, water pumps, cooling towers, HVAC, heat pumps)
  • Smart building technology proficiency (BMS, Nest, Latch, Amazon Hub, Delta Controls)
  • Troubleshooting and repairing HVAC, plumbing, electrical, and mechanical systems
  • Blueprint and schematic interpretation
  • Preventive maintenance planning and execution
  • Construction project oversight and punch list management
  • Property inspections (daily maintenance, safety, and security focus)

✅ Administrative & Compliance

  • Regulatory compliance (FDNY, DOB, DOH, USPS, Sanitation)
  • OSHA safety compliance knowledge
  • Fair Housing regulations understanding
  • Budget management, cost control, and invoice approvals
  • Negotiation of service contracts
  • Work order management (BuildingLink, Yardi, Procore, or similar platforms)

✅ Software Skills

  • Proficient in Microsoft Office (Word, Excel, Outlook), AvidXchange, Gmail
  • Experienced with BuildingLink, BMS systems, and Procore

✅ Communication & Resident Relations

  • Strong verbal, written, and business communication skills
  • Resident relations management ensuring high tenant satisfaction
  • Service-oriented mindset with a focus on customer service excellence

Certification

  • Section 608 EPA Certified Technician
  • Q-01 Licensed Refrigeration Engineer
  • S-95
  • S-12
  • S-13

Timeline

Resident Manager

Lightstone Group
05.2022 - Current

Resident Manager

Lightstone Group
11.2021 - 05.2022

Resident Manager

Akam Associates - The Prime (New Development)
03.2021 - 11.2021

Resident Manager

Akam Associates/5 Court Square (New Development)
06.2020 - 03.2021

Superintendent

Akam Associates /The Bond (New Development)
12.2019 - 03.2021

Maintenance Technician

Douglas Elliman/ARC (New Development)
11.2017 - 06.2020

Handyman

Douglas E. Gantry Park Landing (New Development)
08.2012 - 11.2017

NYC Refrigeration License -

Tauris Tech

High School Diploma -

School of The Future

Plumbing Basics -

32BJ Training Fund

Electricity Basics -

32BJ Training Fund

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Elvis Mrkulic