Elvis Ramirez
San Diego,CA
Summary
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Computer Operator
United States Marine Corps
10.2004 - Current
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Retrieved information and performed data entry using appropriate computer programs.
- Complied with data entry quotients to support time-sensitive project input milestones.
- Documented discrepancies, referring discovered issues to supervisor for remediation.
- Maintained spreadsheets of [Type] data across multiple systems while preserving exceptional data accuracy.
- Processed requests for service from internal and external customers.
- Reacted calmly during times of highly stressed or emergency situations.
- Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
- Recommended system improvements, accounting for budgetary concerns and performance requirements.
- Supported time-sensitive project input milestones by keeping team on-task.
- Developed system maintenance schedule to prevent unnecessary downtime or avoidable interruptions.
- Complied with data transmission laws and regulatory guidelines when sending and storing sensitive data.
Office Clerk
01.2012
Supply Supervisor
Camp Al Asad Al Ambar region
01.2009 - 07.2009
- Purchased, organized and distributed supplies for maintenance activities and personnel use.
- Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
- Handled maintenance reports for orders requested and completed.
- Supervised and managed employees during sorting, packaging and return procedures.
- Managed and maintained accountability for equipment valued at more than $5,646,655.
- Forecasted requirements and set reorder points to maintain optimal levels.
- Managed accurate files and implemented new organizational systems to improve traceability.
Supply Clerk
Camp Al Asad Al Ambar
01.2009
- At Camp Al Asad Al Ambar region
- BUDGETING/ORDERING- Order office supplies and equipment
- Prepare travel requests
- Prepare and submit operating budget for an office
- Use and distribute recruiting and retention materials
- SAFETY PROCEDURES- Perform operator maintenance on office equipment
- Conform to prescribed safety procedures
- Provide market data for marketing plans, analysis, and goals
- Conduct marketing analysis for recruitment
- Use mass media adverting
- Establish liaison with command and community media representatives
- Identify the use of civilian community personnel resources
- Maintain contact with cognizant commands and offices.
Postal Supervisor /General Manager of Operations
United States Marine Corps
08.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
Chief / Postal supervisor / General Manager
MCRD SD
01.2018 - Current
- PUBLICATION-Maintain directives, files, publications, and records
- Operate office equipment
- Establish and maintain tickler system
- CORRESPONSDENSE-Write correspondence and messages
- Screen and route correspondence
- Prepare contracts and agreements
- Prepare pre-enlistment and reenlistment waiver kits
- RECORDS KEEPING- Review service records
- Administer, score, and record results of required tests
- Conduct surveys
- Screen personnel for reenlistment, advancement, and program eligibility
- Make recommendations for pre-enlistment waivers
- OFFICE ADMINISTRATION-Plan and organize the administrative procedures of an office
- Use directives
- Utilize recruiting activity analysis system
- Provide staff with civilian employment trends
- Collect and prepare information for dissemination concerning enlistment career programs
- Review and evaluate retention instructions
- Prepare and submit recruiting/retention reports
- Maintain reenlistment and retention statistics.
United States Marine
01.2004 - Current
Quality Control Chief
01.2016 - 01.2018
Human Resources Generalist
United States Marine Corps
09.2013 - 07.2016
- COUNSELING-Conduct interviews and counseling sessions
- Interview military and civilian personnel to determine their suitability for placement into specific military occupations
- Provide information to individuals on matters concerning career opportunities, incentives, military rights, benefits, and advantages of a military career
- Assist with overseas screening programs
- Recommend career development programs based on results of testing and counseling
- Provide information to individuals on matters pertaining to social security, veteran’s administration, and uniform service health benefits program
- Counsel personnel on civilian occupations and opportunities as they relate to military occupations
- Operate and observe computer and peripheral equipment for errors
- Take corrective actions
- PUBLIC SPEAKING-Prepare and deliver presentations/lectures to civic and social groups, school officials, and other concerned groups regarding military opportunities
- Prepare for and set up special events including displays and exhibits
- Arrange for photographer/videographer.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events and incentive programs.
- Processed employee claims involving performance issues and harassment.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Recruited top talent to maximize profitability.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Fostered positive work environment through comprehensive employee relations program.
- Coordinated technical training and personal development classes for staff members.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Counselor
- 01.2014
Administrative Supervisor
Camp Pendleton
01.2010 - 01.2013
Administrative Clerk
Pendleton
01.2009 - 01.2010
Administrative Clerk
Camp Pendleton
01.2009 - 01.2010
- COMPUTER OPERATIONS AND PROGRAMS-Operate computer peripheral equipment such as; printers, scanners, CD/DVD Read Writers, external storage devices for data transfer to and from computer and to convert data from one format to another
- Understand device management tools
- Operate software to create shortcut to devices, properties settings and commands, and troubleshooting command
- Navigate or research or execute or copy or print information on associated networks
- Locate required information to complete various aspects of assigned tasks
- Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports
- Retrieve, separate and sort program output as needed, and send data to specified users
- Observe, receive, and otherwise obtain information from all relevant sources Identify the underlying principles, reasons, or facts of information by breaking down information or data into separate parts
- Communicate with supervisors, peers, or subordinates
- Provide information to supervisors, co-workers, and subordinates by e-mail, in written form, telephone or in person
- Perform administrative and clerical procedures and systems such as e-mail, word processing, managing files and records, designing forms, and other office procedures and terminology
- Monitor and respond to operating and error messages
- Using computers and computer systems (including hardware and software) to program, set up functions, enter data, or process information
- Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment
- Train users in the proper operation of computers and use of associated peripheral devices.
Logistics Supervisor
Camp Al Asad Al Ambar region
01.2008 - 01.2009
Logistics Clerk
Camp Al Asad Al Ambar region
01.2008 - 01.2009
Registered Mail Supervisor
Yuma Air Station
01.2008 - 01.2009
Logistics Clerk
Camp
01.2008 - 01.2009
- Al, Ambar region
- POSTAL OPERATIONS-Transport mail from one work station to another
- Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage
- Receive letters and parcels, and place mail into bags
- Keep money drawers in order, and record and balance daily transactions
- Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders
- Cash money orders.
Registered Mail Clerk
Yuma Air Station
01.2007 - 01.2008
Postal Clerk
Yuma Air Station
01.2005 - 01.2007
- Certificate of Completion of Apprenticeship, CUSTOMER SERVICE Use sound principles of customer relations at customer contact points
- Solicit applications for advancement or education programs
- Assist personnel in completing forms, letters, and requests.
Education
Bachelor of Arts - Human Resources Management
Columbia College
Columbia, MO03.2022
Bachelor of Arts - Business Administration
Columbia College
Columbia, MO03.2022
Associate - science – Business administration
Columbia College
Columbia, MO03.2021
Associate of Arts - General Studies
Columbia College
Columbia, MO06.2019
Skills
- Administrative Support
- Travel Arrangements
- Office Management Software
- Maintenance Requirements
- Telephone Reception
- Technical Support
- Records Management Software
- Serve Customer Needs
- Outgoing Mail Preparation
- User Experience
- Billing Support
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Postal Supervisor /General Manager of Operations
United States Marine Corps
08.2018 - Current
Chief / Postal supervisor / General Manager
MCRD SD
01.2018 - Current
Quality Control Chief
01.2016 - 01.2018
Human Resources Generalist
United States Marine Corps
09.2013 - 07.2016
Office Clerk
01.2012
Administrative Supervisor
Camp Pendleton
01.2010 - 01.2013
Supply Supervisor
Camp Al Asad Al Ambar region
01.2009 - 07.2009
Supply Clerk
Camp Al Asad Al Ambar
01.2009
Administrative Clerk
Pendleton
01.2009 - 01.2010
Administrative Clerk
Camp Pendleton
01.2009 - 01.2010
Logistics Supervisor
Camp Al Asad Al Ambar region
01.2008 - 01.2009
Logistics Clerk
Camp Al Asad Al Ambar region
01.2008 - 01.2009
Registered Mail Supervisor
Yuma Air Station
01.2008 - 01.2009
Logistics Clerk
Camp
01.2008 - 01.2009
Registered Mail Clerk
Yuma Air Station
01.2007 - 01.2008
Postal Clerk
Yuma Air Station
01.2005 - 01.2007
Computer Operator
United States Marine Corps
10.2004 - Current
United States Marine
01.2004 - Current
Counselor
- 01.2014
Bachelor of Arts - Human Resources Management
Columbia College
Bachelor of Arts - Business Administration
Columbia College
Associate - science – Business administration
Columbia College
Associate of Arts - General Studies
Columbia College
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