ELVIS TREJOS
Ibague,TOL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Supply Chain Analyst
Medtronic
7 2021 - Current
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output
- Web-based ordering or registrations replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
- Provided support during new product launches by coordinating resources across entire supply chain from design to distribution stages.
- Developed and delivered training materials for supply chain team members, enhancing their skills and knowledge of best practices.
- Built comprehensive inventory systems to track current supply chain data.
- Organized and detail-oriented with strong work ethic
HUBTEK Client success analyst
04.2021 - 07.2021
- Answering customer queries Have excellent communication and relationship building skills Reviewing, preparing, and routing purchase orders Implementation team, guide clients through software and provide ongoing training.
Chat Support Representative
Optimum
05.2020 - 01.2021
- Receive and Promptly Respond to Customer Queries easily operate a computer, especially in terms of checking and responding to emails as well as utilizing live chat services and software solve end-user issues and answer questions Document Issues and Resolutions
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered prompt service to prioritize customer needs.
English Teacher
ABIE
10.2018 - 12.2019
- Teach basic English skills including reading, writing, and speaking
- Teach students the correct pronunciation of words
- Engage students to ensure a lively classroom atmosphere
- Compose lesson plans.
- Prepared comprehensive English curriculum for multiple classes.
- Coordinated activities to encourage interest in reading.
Quality Analyst
Atento Colmbia
04.2016 - 09.2018
- Call supervision and provide practical information
- Through call monitoring
- Collect information to help improve agent performance in the call center
- Monitor of live and recorded calls
- Give valuable data that can help with modifying agent behavior, sales performance and improving customer experience
- Use evaluation feedback to train your agents to improve.
- Developed comprehensive training materials for new hires, fostering a culture of knowledge sharing and continuous learning within the team.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Financial Advisor
Scotiabank Colombia
11.2014 - 05.2015
- Advise and provide clients with their specific banking needs
- Contact the client to notify them of the results of the investigation request
- Provide an excellent customer service experience
- Served as a facilitator for problem-solving and peaceful resolutions.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Informed clients of strategies for reducing debt and maximizing savings.
Customer Service Representative
Teleperformance
02.2014 - 09.2014
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Worked in accordance with company values to achieve future goals.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Convergys, AT&T
01.2013 - 04.2013
- Promoted fun and learning each and every day
- Manage the multi-line phone system and scheduled appointments
- Take care of the problems, to make sure the customer is satisfied when the call ends.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Auxiliar De Vuelo - Aviation
Protecnica
Bogota 01.2015 - 05.2015
Skills
Multitasking Abilities
Excellent Communication
Relationship Building
Time management abilities
Analytical Skills
Task Prioritization
Goal Setting
Written and verbal communication
Problem-solving abilities
Multitasking Abilities
Websites
Timeline
HUBTEK Client success analyst
04.2021 - 07.2021
Chat Support Representative
Optimum
05.2020 - 01.2021
English Teacher
ABIE
10.2018 - 12.2019
Quality Analyst
Atento Colmbia
04.2016 - 09.2018
Auxiliar De Vuelo - Aviation
Protecnica
01.2015 - 05.2015
Financial Advisor
Scotiabank Colombia
11.2014 - 05.2015
Customer Service Representative
Teleperformance
02.2014 - 09.2014
Customer Service Representative
Convergys, AT&T
01.2013 - 04.2013
Supply Chain Analyst
Medtronic
7 2021 - Current