Elvisa Dedic
Jacksonville,FL
Summary
Detail-oriented legal professional with 9+ years of experience in courtroom operations, legal documentation, and case management within a high-volume court system. Proven ability to manage sensitive information, record keeping, support trial proceedings, maintaining accurate records and handling various office tasks efficiently, always ensuring accuracy under pressure. Known for dependability and adaptability. Bilingual in English and Bosnian/Serbian/Croatian, with strong communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Trial Clerk II
Duval County Courthouse/City of Jacksonville
Jacksonville, FL
03.2019 - 2025
- Work with different judges within the court departments on a daily basis
- Accept, review, and certify legal documents in a fast paced environment
- Administer oath to jury members, interpreters, witnesses, and defendants
- Orally publish the verdict during jury trials
- Maintain records regarding jury selection and jury trial
- Tracked exhibits admitted during court hearings and updated documentation
- Record all jury trial and non-jury trial proceedings including verdicts for judgment and sentence
- Prepare, proof, and e-record judgment and sentences on disposed cases
- Possess a working knowledge of the fees in various criminal case types
- Updated and maintained court calendars
- Prepare inmate commitment documents
- Determine indigent status
Court Records Clerk/Felony Divison
Duval County Courthouse/City of Jacksonville
Jacksonville, FL
03.2016 - 03.2019
- Receive, Verify, Process, Maintain, Scan and File files effectively into computer in digital database
- Record case dispositions, defendants' pleas, court orders/motions, and arrangements made for payment of court fees
- Prepare orders of the court and check to ensure files are complete and accurate
- Search files, contact attorney's in order to obtain information for the court
- Examine legal documents submitted to courts for adherence to laws or court procedures
- Prepares, signs, and certify orders and judgments of the court
- Organize and Prepare files and Documents Daily
- Duplicate forms and legal documents
Recovery Agent Specialist
Diversified Consultants Inc
Jacksonville, FL
06.2014 - 04.2015
- Monitor and keep track of delinquent accounts using computers and a variety of automated systems.
- Working with debtors to start some sort of payment plan, or outright repayment of a debit requiring good negotiation skills.
- Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
- Follow legal requirements during debt collections to avoid legal issues.
- Maintain security and confidentiality of company and customer information.
- Overcome stalls and objections & suggest money sources for debt repayment.
- Adhere to customer policies and procedures.
- Confer with customers by telephone to determine reasons for overdue payments and review the terms of sales, service, or credit contracts.
- Record information about financial status of customers and status of collection efforts.
- Receive payments and post amounts paid to customer accounts.
- Maintained friendly and professional customer interactions at all times.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Talent Acquisition Specialist/Recruiter
Southeast Pro-Aqua Internationals
Jacksonville, FL
01.2012 - 06.2014
- Maintain organization staff by establishing a recruiting, testing, and interviewing program; counseling assistant managers on candidate selection, conducting 30+ interview daily to fill vacant positions
- Answered calls daily in a proficient manner; scheduled interviews, analyze responses, verify references, compare qualifications to job requirements, managed hiring process and trained new employees
- Conducted employment verifications and investigations
- Built a comprehensive employee recruiting strategy
- Developed and enforced company policy and procedures relating to all phases of human resources activity
- Facilitated the criminal background check process for new hires
- Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database
- Interview job applicants to obtain information on work history, training, education or job skills.
- Interpret and explain human resources policies, procedures, laws, standards, or regulations
- Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, update performance evaluation charts
- Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms or employee referrals
- Contact job applicants to inform them of the status of their applications.
- Analyze employment-related data and prepare required reports.
Education
Bachelor of Science - Criminal Justice/Psychology
University of North Florida
Jacksonville2019
Skills
- Proficient typing speed of 120 WPM
- Legal Documentation & Court Filings
- Confidential Information Redaction & Compliance
- Calendar & Courtroom Case Scheduling Coordination
- Proficient in Microsoft Word, Excel, and PowerPoint
- Effective public speaking
- Effective multi-tasking
- Telephone etiquette
- Docket management
- Legal Terminology Knowledge
- Civil and criminal law expertise
- Arrest processing
Professional Development
FBI Jacksonville Citizens Academy - Jacksonville, FL
April - May 2026
- Selected as one of ~30 community leaders for FBI outreach program
- Gained behind-the-scenes exposure to federal investigations, operations and procedures
- Engaged directly with FBI personnel through operational briefings and case-based learning
- Participated in case studies, presentations, demonstrations, and case study discussions on FBI mission and public safety
Languages
Bosnian / Serbian/ Croatian
Native or Bilingual
English
Native or Bilingual
Timeline
Trial Clerk II
Duval County Courthouse/City of Jacksonville
03.2019 - 2025
Court Records Clerk/Felony Divison
Duval County Courthouse/City of Jacksonville
03.2016 - 03.2019
Recovery Agent Specialist
Diversified Consultants Inc
06.2014 - 04.2015
Talent Acquisition Specialist/Recruiter
Southeast Pro-Aqua Internationals
01.2012 - 06.2014
Bachelor of Science - Criminal Justice/Psychology
University of North Florida