Elvis Jr. Ortiz
Summary
United States Navy Veteran who is actively working towards obtaining a clinical massage therapist licensure with a background of inventory and logistical supplies, who's interested in assisting others and helping better themselves. Using skills that have been obtained during time in service and previous employment to aid the growth of the company. The ability to multitask and provide exceptional customer services has been in practice in and out of employment. Obtaining a long-term employment with growth potential to contribute to personal skills in achieving the overall goals of the company.
Overview
13
13
years of professional experience
Work History
Front Desk Associate
Massage Envy Spa
Grayslake, IL
12.2022 - Current
- Coordinated smooth client flow by quickly processing paperwork and changes.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Greeted and served incoming guests to answer questions, make reservations and complete appointment check-ins.
- Engaged customers in friendly conversation to uncover needs and take advantage of cross-selling opportunities.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Helped guests select and purchase products, join loyalty programs and sign up for services.
- Assisted staff with coordinating and managing daily appointment schedules.
- Investigated and analyzed client complaints to identify and resolve issues.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled appointments and maintained and updated appointment calendars.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Transmitted information or documents to customers through email or mailings.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained immaculate appearance at reception desk and surrounding areas with regular cleaning and attention to aesthetics.
- Greeted visitors entering establishment to determine nature and purpose of visit.
House Attendant
Great Wolf Lodge
Gurnee, IL
08.2022 - 01.2023
- Restock closet and room attendant carts
- Strip towels, bedding sheets and trash from room
- Assist room attendants making bed and wiping down surface
- Vacuum hallways maintains hotel cleanliness
- Lien separation, dry and fold towels and liens
- Placed them in laundry bulk truck
- Worked in aquatics assisting guest in slides and check in and out towel station.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
Warehouse Operator
Medline
Grayslake, IL
01.2022 - 06.2022
- Receives inbound materials and mark materials with identifying information
- Record amount of material received
- Sort materials and stock on racks, shelves or bins in accordance with sequence
- Fills requisitions, work orders, or requests for material, tools or other stock items
- Distributes items to production workers or assembly line
- Assembles customer orders from stock and places on pallets or shelves
- Conveys orders to packing station or shipping department
- Operates industrial equipment to transport stored items from warehouse to pick up items for shipment.
Warehouse Coordinator
Nvenia
Wood Dale, IL
08.2021 - 01.2022
- Picked packed and shipped mechanical electrical parts
- Read and understand blue prints/drawings for production
- Reformatted kardex equipment to maximize space for storing parts
- Trained coworkers in different job positions and fundamental aspects of the company equipment
Quartermaster/Logistic Specialist
United States Navy
02.2010 - 03.2021
- Ordered supplies to meet every day work productivity
- Checked shipment invoice
- Organized and inventory stockroom, warehouse and office to prevent money loss
- Coordinated shipments sending and receiving
- Reused & reproduced USN essential parts and equipment's
- Upkeep departments financial status
Fruit Expert/Driver
Edible Arrangement
Jacksonville, FL
08.2016 - 09.2019
- Identify customer needs and suggestively sell
- Ensure all products meet company's quality and brand standards
- Perform store opening and closing procedures accurately and efficiently
- Ensure all food preparation is complete and in accordance with laws
- Design arrangements, dip fruit in chocolate and prepare fruit
- Take detailed notes on any order issues and communicate proactively with the manager
- Fill out logbooks/checklists daily
- Delivered orders for north Jacksonville area successfully and safely
Cashier/Supervisor
Krispy Kreme
Jacksonville, FL
12.2017 - 03.2018
- Answering customer's questions and providing them with doughnuts
- Take orders and accept payments at the register
- Inspect our doughnuts to make sure they meet quality/food safety standards
- Added filling/icing/decorations and package the doughnuts
- Provided customer service to guests and assist them with their needs
- Mentor coworkers in leadership and created a positive work environment
- Assisted with maintaining stock and inventory supplies for the shop
- Conduct the sanitation process steps of inspection, sweeping/flushing, washing, rinsing, sanitizing, and rinse or air dry tools.
Education
global history
Central Texas College
undefined
Samuel Gompers High School
Preventing Bloodborne and Airborne Pathogens expires 10/ - undefined
2.2023
Standard First Aid expires 10/ - undefined
2.2023
Supplemental Oxygen Support (HCP BLS) expires 10/ - undefined
2.2023
Health Care Provider BLS (CPR & AED) expires 10/ - undefined
2.2023
International Lifeguard Training Program level Shallow expires 10/ - undefined
The Soma Institute
2.2023
Skills
- Data Entry and Maintenance
- Multi-Line Phone Systems
- Credit Card Handling
- Conflict Resolution
- Scheduling
- Sales
- Sales Goals
- Cleaning
- New Product Information
- Customer Complaint Resolution
- Membership Registrations
- Appointment Setting
- ease with computer and technology
- Office administration
- Problem-solving skills
- Word processing
- Bookkeeping
- Housekeeping
- Administrative support
- Staff Management
- File management
- Social perceptiveness
- Cash Handling
- Multitasking and Time management
- Administrative and Office Support
- Establishing and Maintaining Customer Relationships
- Understanding Customer Needs
- Teamwork
- Coaching and mentoring
- Training
- Stock management
- Stocking and replenishing
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Front Desk Associate
Massage Envy Spa
12.2022 - Current
House Attendant
Great Wolf Lodge
08.2022 - 01.2023
Warehouse Operator
Medline
01.2022 - 06.2022
Warehouse Coordinator
Nvenia
08.2021 - 01.2022
Cashier/Supervisor
Krispy Kreme
12.2017 - 03.2018
Fruit Expert/Driver
Edible Arrangement
08.2016 - 09.2019
Quartermaster/Logistic Specialist
United States Navy
02.2010 - 03.2021
global history
Central Texas College
undefined
Samuel Gompers High School
Preventing Bloodborne and Airborne Pathogens expires 10/ - undefined
Standard First Aid expires 10/ - undefined
Supplemental Oxygen Support (HCP BLS) expires 10/ - undefined
Health Care Provider BLS (CPR & AED) expires 10/ - undefined
International Lifeguard Training Program level Shallow expires 10/ - undefined
The Soma Institute