ELVIS KENG'ARA MONG'ARE
Doha
Summary
Courteous and professional Cafe Attendant experienced in preparing and delivering quality beverages and food for customers while maintaining clean and comfortable establishment. Provides safe and clean conditions and attractive product displays to uphold company standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cafe Attendant
St. Regis Hotel
09.2021 - Current
- Preparing and performing F&B activities.
- Professional, welcoming and sales oriented F&B service.
- Assisting in other departments upon instruction from supervisors as required.
- Keeping and storing of any assigned inventory stock in accordance with set par- levels following safety and sanitation rules and regulation.
- Embarking duty as directed, including luggage assistance, guest escorting and any other related duty.
- Following all applicable company standards and HACCP rules.
- Cleaning of working areas in accordance with HACCP and company rules and standards.
- Ensuring that company property is appropriately secured and protected.
- Participating in all training concerning hotel training, safety & security, fire prevention, evacuation exercises as required by the company.
- Serving beverages during meal periods, as instructed by Supervisors, following safe Company Alcohol Serving Policies.
- Providing Waiter and Assistant Waiter with support.
- Ensuring that all service quality standards, are in assigned area.
- Providing support to assigned stations in different outlets.
- Operating equipment in accordance with company rules and standards.
- Ensuring that all equipment is sanitized and returning accordingly, after each use; cleaning & polishing equipment, glassware and flatware.
Cafe Attendant
Villa Rosa Kempinski Hotel
01.2019 - 05.2020
- Replenished products daily for optimal freshness and visibility.
- Monitored food temperatures to comply with safety regulations.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Notified management of product and supply shortages to reduce disruption in availability.
- Cleaned and maintained dining area and condiment stations.
- Greeted customers with smile and provided helpful suggestions.
- Delivered food to guest tables with timeliness and efficiency.
- Processed sales transactions using POS system.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Assisted guests with information regarding menu offerings and nutrition information.
- Provided information regarding promotions and menu items.
Education
Diploma - In Hotel Tourism And Management
Utalii College
Nairobi, Kenya11.2018
Skills
- Leadership
- Inventory Monitoring
- Table and Dining Room Setup
- Washing and Storing Dishes
- Time Management
- Adaptability and Flexibility
- Health and Safety Regulations
- Organization
- Ability to work under pressure
- Teamwork
- Reliability
- Customer Service
- Planning
- Cash Handling
Languages
English
Advanced
C1
Certification
- Food and Beverage Certification-2022
- Food and Safety Certification-2023
Timeline
Cafe Attendant
St. Regis Hotel
09.2021 - Current
Cafe Attendant
Villa Rosa Kempinski Hotel
01.2019 - 05.2020
Diploma - In Hotel Tourism And Management
Utalii College
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