Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elvita Wences

Phoenix,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Customer Service Manager

DIRCKS LOGISTICS
03.2016 - Current


  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.
  • Generated documentation and information required for customer shipments.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Managed inventory levels to verify availability of stock for customer orders.

Receptionist

Freeport Logistics
11.2014 - 03.2016
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled assignments independently with good judgement and critical thinking skills.

Account Manager/CSR

Amware Fulfillment Logistics
10.2011 - 02.2014
  • Working with WMS system- Inventory control, order processing, shipping, packaging, filing, faxing,, coordinate vendor pickups along with deliveries
  • Creating and managing BOL’s
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Data Entry Clerk/Accounting

Staffmark Employment Agency
10.2010 - 08.2011
  • TMS accounting, data entry, scan/label USPS products, filing, faxing, quality control, lifting up to 50lbs.

Administrative Assistant

Sears Home Improvement Products
04.2006 - 04.2008
  • Data-Entry/Customer Service, switch board (9 phone lines), scheduling appointments for sales team, shipping & receiving via UPS & Fed-Ex, ordering material for contractors, ordering office materials, making checks for sub-contractors, processing confidential paperwork for clients, verifying funds for clients, filing, faxing, copies, mailing checks to main corp
  • Office, mailing warranties to clients.

Education

High School Diploma -

Trevor G. Browne High School

Certificate of Completion in Nursing Program - undefined

Metro Tech High School

Skills

  • Time Management
  • Customer Service
  • Staff Management
  • Cash Handling
  • MS Office Expertise
  • Staff Training
  • Purchasing and Procurement
  • Administrative Support

Timeline

Customer Service Manager

DIRCKS LOGISTICS
03.2016 - Current

Receptionist

Freeport Logistics
11.2014 - 03.2016

Account Manager/CSR

Amware Fulfillment Logistics
10.2011 - 02.2014

Data Entry Clerk/Accounting

Staffmark Employment Agency
10.2010 - 08.2011

Administrative Assistant

Sears Home Improvement Products
04.2006 - 04.2008

High School Diploma -

Trevor G. Browne High School

Certificate of Completion in Nursing Program - undefined

Metro Tech High School

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Elvita Wences