Elwin Diaz
Amazon
Hemet,CA
15
years of professional experience
Skilled in problem-solving and effective communication, driving improvements in software quality and team productivity.
Results-driven professional experienced in quality assurance and customer service.
Self-motivated and adaptable individual with extensive experience in quality assurance and customer engagement. Known for effective collaboration and a friendly attitude, ready to leverage skills to deliver high-quality results and drive team success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Transfer/dock
1 Year 5 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Quality Assurance Analyst
5 Years 1 Month- Developed and executed test plans to ensure software quality and functionality.
- Identified defects and worked collaboratively with development teams for resolution.
- Conducted regression testing to verify system stability after updates or changes.
- Collaborated in Agile sprints, providing feedback on user stories and acceptance criteria.
- Documented testing processes and results for compliance and audit purposes.
- Implemented automated testing tools to enhance testing efficiency and accuracy.
- Provided training and mentorship to junior analysts on QA best practices.
- Mentored and coached team members on QA topics and strategies.
Appt Setter/customer Service
3 Years 2 Months- Assisted in scheduling appointments for solar consultations, ensuring efficient time management.
- Coordinated installation logistics, optimizing workflow and resource allocation.
- Supported customers in understanding solar energy benefits, enhancing client engagement.
- Collaborated with installation teams to facilitate seamless project execution and communication.
- Monitored inventory levels of solar components, maintaining adequate stock for installations.
- Provided administrative support by managing documentation related to project compliance and permits.
- Trained new team members on operational procedures and customer service protocols.
- Moved, organized and prepared materials to accomplish jobs smoothly.
Electrician
14 Years 6 Months- Installed and repaired electrical systems in residential and commercial settings.
- Conducted routine maintenance on electrical equipment to ensure optimal performance.
- Interpreted blueprints and technical diagrams for installation projects.
- Collaborated with team members to troubleshoot electrical issues effectively.
- Implemented safety protocols during wiring and installation processes.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Stored and maintained power tools and equipment for each job.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
Education
Certified Electrician - Electrician
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Flexible and adaptable
Dependable and responsible
Multitasking Abilities
Excellent communication
Computer skills
Attention to detail
Problem resolution
Timeline
Transfer/dock
Amazon
03.2025 - CurrentRead More
Quality Assurance Analyst
Freedom Forever Solar
08.2019 - 09.2024Read More
Appt Setter/customer Service
Horizon Solar Power
04.2015 - 06.2018Read More
Electrician
IBEW Local 47
02.2012 - 2013Read More
Wyo Tech
Certified Electrician from Electrician
Read More
Whitewater High School
High School Diploma
Read More