Elwin Vasquez
Easton,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer services and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Owner operator
EBM Trucking INC
03.2021 - 03.2024
- As owner operator of EBM Trucking INC, responsible for managing all aspects of business, including operating and maintaining truck, scheduling and managing deliveries, and ensuring customer satisfaction
- Handle all paperwork and documentation related to business, such as billing and invoices
- Committed to providing efficient and reliable transportation services to clients.
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
Lead DP
McKesson
03.2020 - 03.2021
- Responsible for coordinating and overseeing distribution of medical supplies and pharmaceuticals.
- Managed team of employees and ensured that all orders were processed accurately and efficiently.
- Maintained inventory levels and collaborated with other departments to meet customer demands.
- Implemented process improvements to increase productivity and streamline operations.
- Prepared reports and technical documentation of day-to-day production processes.
Customer Services Representative
Startek
10.2020 - 02.2021
- Demonstrated strong problem-solving skills to resolve customer issues quickly and efficiently, while providing strong feedback from customers which help in future for new customers need and products to be offer to then.
- Identified any invoice that needed to be clear of with customer and processed payment with credit card for easier and transparent transactions.
Shuttle Driver
Lazer Spot
12.2019 - 03.2020
- As Shuttle Driver at Lazer Spot, responsible for moving trailers as requested by dispatcher from dock door to yard or to different yard location
- Operated shuttle truck safely and efficiently, following all traffic and safety regulations
- I maintained accurate records of trailer movements and communicated effectively with dispatcher and other team members.
Truck Driver
Werner Enterprises
03.2019 - 11.2019
- As Truck Driver at Werner Enterprises, operated regional routes in Upstate NY, MD, CT, VA, DE, PA, NJ, RI, and VT
- Handled drop and hooks, live loads, and touch freight
- Delivered shipments while ensuring compliance with safety guidelines
- Unloaded freight at designated stops with assistance of receiving manager
- Maintained high level of professionalism and customer service throughout routes.
Teller
Wells Fargo
01.2017 - 11.2017
- As a Teller at Wells Fargo, provided excellent customer service to bank customers
- Assisted customers with deposits, withdrawals, and other banking transactions
- Made appointments with bankers for customers who needed additional services
- Maintained a balanced cash drawer and consistently received positive feedback from customers
- Recognized for exceptional performance with perfect survey scores in June, July, and August.
Education
Sales Discovery -
LinkedIn Academy
Remote11.2023
Bachelor of Science - Accounting And Finance
Lehigh Carbon Community College
Schnecksville, PA01.2015
High School Diploma -
New Life Christian Academy
Santo Domingo, Dominican Republic08.2010
Skills
- Communication
- Time Management
- Customer Service
- Communication Skills
- Sales
- Teamwork
- Logistics Operations
- Problem solving
- Closing skills
- Product Knowledge
- Relationship builder
- Sales Variances
- Call Management
Personal Information
Title: Remote Inside Sales (Unlicensed)
References
- Helsin Pujols-Ruiz, Allstate, 484-809-5784
- Jeffrey Magin, Air Products, 484-510-5439
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Owner operator
EBM Trucking INC
03.2021 - 03.2024
Customer Services Representative
Startek
10.2020 - 02.2021
Lead DP
McKesson
03.2020 - 03.2021
Shuttle Driver
Lazer Spot
12.2019 - 03.2020
Truck Driver
Werner Enterprises
03.2019 - 11.2019
Teller
Wells Fargo
01.2017 - 11.2017
Sales Discovery -
LinkedIn Academy
Bachelor of Science - Accounting And Finance
Lehigh Carbon Community College
High School Diploma -
New Life Christian Academy
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