Elwood Knipe
Tucson,AZ
Summary
Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Basta Investments, LLC
09.2019 - Current
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
Human Resources Specialist
University of Arizona
04.2014 - 08.2019
- Partnered with other HR professionals to develop and deliver comprehensive training programs on benefits administration for new hires and existing staff members.
- Enhanced employee satisfaction by effectively managing benefits enrollment and addressing concerns in a timely manner.
- Streamlined benefits administration processes for increased efficiency and reduced errors.
- Managed annual open enrollment periods, ensuring seamless transitions between plan years for all employees.
- Improved overall employee understanding of benefit options through targeted communication campaigns tailored to specific demographics.
Shift Supervisor
Starbucks
12.2005 - 04.2014
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Education
Post-Degree Certification - IT Support Specialist
Pima Community College
Tucson, AZ05.2026
Bachelor of Arts - History
University of Arizona
Tucson, AZ12.2011
Skills
- Strong Communication Skills
- Property Management Expertise
- Training and mentoring
- Documentation And Reporting
- Relationship Building
- HRIS Systems
- Benefits Administration
- Verbal and written communication
- Computer Proficiency
Certification
- State of California Property and Casualty Broker Agent License - 2013-2015
- State of California Life, Health and Accident Agent License - 2013-2015
- HIPAA Certification - 2019
- FERPA Compliance Certification - 2017
Languages
American Sign Language
Elementary
French
Elementary
Spanish
Elementary
Timeline
Assistant Property Manager
Basta Investments, LLC
09.2019 - Current
Human Resources Specialist
University of Arizona
04.2014 - 08.2019
Shift Supervisor
Starbucks
12.2005 - 04.2014
Post-Degree Certification - IT Support Specialist
Pima Community College
Bachelor of Arts - History
University of Arizona
- State of California Property and Casualty Broker Agent License - 2013-2015
- State of California Life, Health and Accident Agent License - 2013-2015
- HIPAA Certification - 2019
- FERPA Compliance Certification - 2017
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