Ely Ferreira

Reception and service to customers in a friendly and professional manner, creating a friendly environment and providing a unique experience for customers.
Preparation and service of drinks to customers following standard recipes and drinks created exclusively by the restaurant.

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift

Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Served high customer volumes during special events, nights.

Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift. Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Performed opening and closing duties, preparing cash drawers, and taking inventory.

Efficiently opened or closed the bar and restaurant according to established procedures, ensuring preparedness for each shift.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Trained new staff on bar procedures, and customer service standards, ensuring consistent service quality.

Cultivated warm relationships with regular customers.

Maintained a clean and welcoming dining environment for guest comfort and enjoyment.

Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.

Greeted new customers, discussed specials, and took drink orders.

Kept server areas clean and stocked to increase efficiency while working tables.

Worked with system to place orders, manage bills, and handle complimentary items.

Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.

Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.

Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

working with multicultural cultures and many tourists from different countries and managing different languages trying to offer the best gastronomic experience to customers.

Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.

Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.

Performed opening and closing duties, printing sales reports, setting up for incoming shift.