Ely Glaser

• Supervise day-to-day operations to meet performance, quality and service expectations.
• Maintain a clean, safe, and organized store environment to enhance the customer experience.
• Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Improve customer satisfaction by addressing and resolving complaints promptly.
• Develop strong working relationships with staff, fostering a positive work environment.
• Mentor junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generate repeat business through exceptional customer service.
• Interface with IT to resolve POS and network issues.

Computer Systems Administrator

• Setup and managed company's network, connecting multiple computer stations to each other, multiple printers, and the internet through WiFi and ethernet.
• Researched, learned and implemented computer programs for production and office.
• Guided co-workers through utilizing computer programs such as Adobe's Creative Suite, Microsoft Office, Google Workspace, Shopify, Video conference software, Filemaker Pro, and Ashlar Graphite.
• Interacted with clients in person, via phone, email, and through video conferencing software to assess their needs in order to design and manufacture a highly customizable product to their exact requirements.

Production Associate

• Calibrated, maintained, and repaired machines to keep them running at peak performance.
• Prepared raw natural materials with varying qualities and flaws, then selectively hand cut parts using patterns to maximize yield while keeping in mind needed temper and aesthetic qualities for the finished product.